So this is how my chat went today! Not sure what to think?
W. has joined the chat
D: Hi, Regarding order# XXXXXXX, I believe something messed up with this order. The product I received was completely different from what I ordered. Please help. Thanks D
W: Hi D! Thank you for choosing Costco! My name is W.S. - I'm reviewing your request and will be with you in just a moment.
W: Good afternoon D. How is your day?
D: I'm good. Thanks for asking and thanks so much for working during these crazy time.
W: It's my pleasure. I have reviewed your order and request. To verify you did not receive. Item you ordered. NEW MAC MINI QUAD CORE
D: So I did receive the mac mini however when I placed my order that's not what I ordered.. I ordered item# 1227741(which is out of stock from what i can see on the website). I have all my email confirmation, delivery confirmation showing the New Macbook Air but that's not what I received. Weird
D: I can send you my emails if you like to verify it.
W: This is the item number on the order. 1227750.
D: Yes that's what's on my confirmation but the item description is not the mac mini
W: So it looks like the wrong Item number was placed in the order.
W: Not sure what had happened here.
D: can i send you my emails so you can take a look
W.: You would have to copy and paste it here.
W: I can not receive outside emails.
D: ok 1 sec
W: I also would only be able to place a request for a full refund on this order. That would send you a Email with a label for return.
W: Then with that label an a box you can drop it off at any local UPS store for return,.
D: Order Number XXXXXXXX Order Placed Mar 26, 2020 Membership Number XXXXXXXXXXXX View & Manage Order Shipping Address XXXXXXXXXXXXXX Standard 3 to 5 Business Days: Shipping Included New Apple MacBook Air 13" - Intel Core i5 - 8GB Memory - 512GB SSD - Space Gray New Apple MacBook Air 13" - Intel Core i5 - 8GB Memory - 512GB SSD - Space Gray Item # 1227750 $ 749.99 Quantity 1 Shipping & Terms Standard shipping via UPS Ground is included in the quoted price. Subtotal $ 749.99 Shipping $ 0.00 Tax $ 75.00 Total New Apple MacBook Air 13" - Intel Core i5 - 8GB Memory - 512GB SSD - Space Gray Item # 1227750 $ 749.99 Quantity 1
W: and a*
W: So you have the item numbers correct but they did not send the right item to you. This is a shipping error.
W: I would normally place an exchange for items but when they are out of stock we can only do a refund.
W: Or wait till item comes back and do an exchange. But we do not know when the item will be back.
D: I'm willing to wait.. is it possible to put a comment down on my account to do an exchange later once the item is available?
W: It will be placed in our notes. I will have to suggest on keeping an eye out for this . And contact us as soon as you see it back. Then we can do the exchange. They don't really keep an eye out for these kind of thing s but they will do it for you When the item comes back and you contact us.
W: That's awesome. Hopefully they will be quick on getting this item back for you.
W: I also would like to thank you for contacting Costco.com. The reference number for this chat is XXXXXXXXXXXX. If you would like to tell us about your experience, please share your feedback here:
W: This you can use if there is any issues.
D: Just want to make sure.. so would it be the same price I paid. what should i do now with the mac mini? hold on to it?
W: Understandable D. The exchange process does not change any money amount. You will get the item you purchased and we will get the item that was sent out that was wrong.
W: You have a great day and stay safe.
W has disconnected.