27" Core i7 iMacs Arriving DOA or With Cracked Screens?

Discussion in 'MacRumors.com News Discussion' started by thejadedmonkey, Nov 23, 2009.

  1. thejadedmonkey macrumors 604

    thejadedmonkey

    Joined:
    May 28, 2005
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    Pennsylvania
    #1
    Granted Engadget liked to sensationalize things, but I thought this was worth noting.

    http://www.engadget.com/2009/11/24/core-i7-imacs-showing-up-doa-including-ours/
     
  2. Freis968 macrumors 6502a

    Freis968

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    Ocoee, Florida
  3. i7QuadCoreMania macrumors 6502

    Joined:
    Nov 10, 2009
    #3
    wow I guess I really lucked out this time after apple sold me a 24" with a stuck red pixel right smack in the middle!:mad:

    My i7 so far is perfect, no stuck pixels and no problems like I am hearing, ordered it Oct 21st and it arrived 2 Fridays ago.:D
     
  4. Sun Baked macrumors G5

    Sun Baked

    Joined:
    May 19, 2002
    #4
    Wouldn't be the first time that either the Apple packaging and the machine's size intersect to not survive delivery.
     
  5. ss957916 macrumors 6502a

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    Jun 17, 2009
    #5
  6. tclamp07 macrumors member

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    Oct 26, 2008
    #6
    I agree apple should be addressing these problems but I also feel that the majority of people having issues are in the minority. That said people shouldn't have to wait for two weeks to get a computer to have to send it back for a replacement.
     
  7. C64 macrumors 65816

    C64

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  8. ss957916 macrumors 6502a

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    Jun 17, 2009
    #8
    I'd call that a pathetic excuse.
     
  9. MH01 Suspended

    MH01

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    Feb 11, 2008
    #9
    Its not actually that surprising if you have been with apple for a while. Their Rev A machines are know to have issues, some people do not buy till rev b comes out. In the last two years, I have ordered 1x MBA , 1xMBP 15, 1xMBP 17 and 1xmini. It took me 3 MBA to get one with defects, returned 2x MBP15 and gave u, went to the 17 and on the second one I was happy. The mini was fine though.

    I got an i7 arriving in 2 days and I actually have an expectation that it will have issues.

    To be honest, Apple products have improved from a desgin point of view in leaps and bounds, sadly the QA is aweful these days, the defects I had with my MBs were completely unacceptable and should have never shipped. I really wish Apple had better QA before shipping. Sure they will replace them straight away but the customer has to wait a few weeks if they bought a BTO.

    Fingers crossed the new i7 beats the odds and is perfect.
     
  10. C64 macrumors 65816

    C64

    Joined:
    Sep 3, 2008
    #10
    Yes, because Apple is so happy with unsatisfied customers and loves taking defective products back.

    It's hardware; it's mass production; one in many has flaws; people only post about the flawed; "problems" get blown out of proportion.
     
  11. MH01 Suspended

    MH01

    Joined:
    Feb 11, 2008
    #11
    Being hardware and mass produced has nothing to do with a proper QA process. The question is how much would a thorough QA process slow down the production and shipment of new products, it would appear apple is happy to lower the QA process to ship more products and deal with the defects after, I am sure they have done their studies and this is more profitable. Unsatisfied customers are handled by Apples excellent customer service process, and 14 day return policy.

    My housemate got a new MBP 17 (first time mac user), which had a huge scratch he was disappointed, I told him to take it straight back, three laptops later he got one he was happy with, and he was still happy at the end cause of the way he was treated by Apple customer service, now looking at this logically without the warm and fuzzy feeling, 3 laptops to get one u are happy with is not good QA
     
  12. C64 macrumors 65816

    C64

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    Sep 3, 2008
    #12
    Sure, they probably limit the QA process as much as possible to up sales and thus profits. That's the same for every company and nothing new. This doesn't mean that they'll just ship crap and hope for the best. The real question here is which percentage of iMacs is actually defective at this point, and whether or not that's something out of the ordinary. Users complaining about defects or a few blog posts picking out the bad Apples are still not giving us real insights into these numbers.

    Still, if there really are all these defective products, they still have to take them back. And most people rather have a working computer right away than bother with customer services and return policies before they have what the initially paid for. Apple is focussing on switchers more than ever; counting on 'eventually working it out' isn't part of that strategy. If Apple is really cutting the QA process short and shipping as many defective products as some people like to believe, that's just bad business—something Apple is really not after.
     
  13. filmgirl macrumors regular

    filmgirl

    Joined:
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    Location:
    Seattle, WA
    #13
    You know, I'm usually one to dismiss the whole "bad batch" theory -- and in all likliehood, that's probably still the case now -- but for instance, I know that on Flight 84 that went out from the first shipping group (that I was on), at least four of us in the thread had problems and are waiting for replacements (mine looks like it is shipping out today, a few days early, which is nice -- I probably won't get it until Monday b/c of the holiday weekend, but it's still nice to have it ship). Add to that, I know three other people that were in that same group (not sure if they were on the same plane or not, but they got machines the same time I got mine) who also had problem units.

    I've Apple products have problems out of the box before -- it's not a huge thing -- but I've never been able to first-hand know so many cases of people with issues all surrounding the same product type.

    Granted, my sample is not scientific and I'm not trying to say that this is indicative of any greater QC issue -- I don't think it is -- but it's just one of those, "well damn, that sucks" sort of things.

    It's just odd.

    ETA:

    OK, fair enough, but it's still a pain in the ass. Frankly, and I love Apple, but they had one choice and one choice only when I discovered the first day I actually got to use my i7 for work that it was defective (and had I not been trying to connect it to a second monitor I might not have figured out the problem until way later) and that was to send me a new unit. That's the only option when a three day old machine is broken, end of story. When the Apple Tech suggested I take it into an Apple Store (where they would most certainly just order me a new one), I had to go all "yeah, I got this Friday after waiting two and a half weeks for delivery, I'm not taking a $2400 computer into the Apple Store when it's 3 days old." and he transferred me to Customer Service and the woman there was wonderful.

    As much as I love Apple and Mac OS X, if I was actually told that I'd have to take a machine I just bought -- a BTO machine at that -- in for repair rather than getting a new one sent to me, I'm not sure I'd actually keep the machine. I'll give Apple credit for being courteous and helpful and generally wonderful to deal with, but in this case, sending out a replacement for those of us that JUST got a computer isn't good customer service, it's pretty much what any company should do.
     
  14. Music_Producer macrumors 68000

    Joined:
    Sep 25, 2004
    #14
    You think only Apple has this problem? Ever since manufacturing shifted to China, I've seen a massive drop in QC for all brands.

    I work in pro-audio and we received a $25,000 digital audio console that was completely dead - with a bunch of faders chipped off. The replacement we received worked perfect but it had a few cosmetic flaws - think you have angst spending $2k and getting a scratched laptop? Try spending 10 times that amount and still not getting a perfect product!

    I remember when Digidesign used to sell some good gear back in the 90s - they shifted production to China and lately their stuff is so darn cheaply made with knobs falling off and stuff not working half the time. I would gladly pay $1000 more for something that will work and last a long time, like they used to. :mad:
     
  15. hakr macrumors regular

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    Western shore, Chesapeake Bay. Maryland
    #15
    Bingo! We have a winner.
     
  16. robotkiller macrumors 6502

    robotkiller

    Joined:
    Oct 25, 2009
    #16
    A large part of this sounds like a shipping issue as well - whether that be packaging that's a bit too lightweight or Fedex being too aggressive with their handling (which is unquestionably an issue, in my experience)
     
  17. Pressure macrumors 68040

    Pressure

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    May 30, 2006
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    Denmark
    #17
    So not everything works 100% of the time? Who would have thought, out of all the millions of products Apple Inc. sells ...
     
  18. loljob macrumors newbie

    Joined:
    Nov 24, 2009
    #18
    Sounds like a rough flight.

    Anyways, like C64 said this may be blown way out of proportion. Until we see any specific numbers this isn't worth worrying about. The only reason Engadget wrote this article is because they themselves got a DOA iMac, thus causing them to glance the Apple support forums looking for similar problems. Not exactly scientific research, and without any specific numbers a pretty bad and unnecessary post by Engadget.
     
  19. bobob macrumors 68030

    bobob

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    Jan 11, 2008
    #19
    Wow! Apple's already sold millions of Core i7 iMac's?!?
     
  20. bobob macrumors 68030

    bobob

    Joined:
    Jan 11, 2008
    #20
    Incorrect.

    QC standards are specified by Apple, not China. If Apple wanted to set higher QC standards, they would have to pay China more to manufacture them. It has nothing to do with the country of manufacture, and everything to do with Apple's profit margin.
     
  21. peskaa macrumors 68020

    peskaa

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    Mar 13, 2008
    Location:
    London, UK
    #21
    Plus, you're reading Engadget. They get a DoA machine, that could happen to anybody, and so they post a news article that makes out it is a big issue. If they didn't get a DoA, they wouldn't have posted - they're just annoyed they got one!
     
  22. NevadaJack macrumors 6502

    Joined:
    Mar 8, 2005
    Location:
    Las Vegas, NV
    #22
    My 27" i7 is one that was on Flight 84 with the poster and my machine arrived in perfect condition. However on the 4 th day of ownership it slowed down with many beach balls and locking up. Opened Disk Utility and the 1TB HD was in RED! A note to the left indicated drive was failing, backup your system and call Apple.

    I called Apple and got great service. They emailed me shipping labels within a couple of hours and I shipped it back the next day (11/19.) I am presently sitting on Not Yet Shipped and hopefully will get my unit next week sometime. I was told there was no way to expedite the shipment by a very competent CS rep. She called me with updates and let me know the order number. But I am still out the 27 for 2-3 weeks and must again do the Migration Assistant thing from Time Machine to get up and running again.

    I feel Apple owes me something for my time lost and aggravation and will propose something after a successful delivery. Not a nice experience but based on my long term of using Apple products I will accept it as part of the current retail buying cycle.
     
  23. wesleyh macrumors 6502

    Joined:
    Mar 23, 2007
    #23
    Neva, I just keep the old imac until the new one arrives... I'm not sure if it's different in USA but in Europe that's entirely possible. I made my appointment with fedex for pickup after the scheduled delivery date on the new imac, which is being processed now.
     
  24. MacRumors macrumors bot

    MacRumors

    Joined:
    Apr 12, 2001
    #24
    27" Core i7 iMacs Arriving DOA or With Cracked Screens?

    [​IMG]

    Engadget reports on a growing number of complaints from purchasers of Apple's high-end 27" Intel Core i7-based iMac who have received new machines that either refuse to power on or arrive with cracked screens directly out of the box.
    Reports of problems have surfaced in Apple's support forums (#1, #2), as well as in our own forums. It is unclear at this time just what proportion of the new iMacs have been affected by the issues, but the volume of complaints suggests that these may not be isolated incidents.

    The 27" iMac appears to have experienced several issues since its introduction last month. In addition to these new complaints from purchasers of Core i7-based model that only recently began shipping, early users of the Core 2 Duo-based models reported performance issues related to Flash video playback. That issue, however was reportedly addressed with the release of Mac OS X 10.6.2 earlier this month.

    Article Link: 27" Core i7 iMacs Arriving DOA or With Cracked Screens?
     
  25. kinless macrumors regular

    kinless

    Joined:
    Apr 2, 2003
    Location:
    Tustin, California
    #25
    Doh!!!!

    Better turn it on at the Apple Store first before you leave with it, kids.
     

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