27" iMac Shipping Times Slip to Two Weeks Amid Screen Flickering Complaints

[Sir Cecil]

Apple should ship orders in the order that they are received and not give preference to their own internally-generated orders. To do otherwise reduces MacMall and all of the other resellers to the level of second class or third class merchants. I would imagine that this situation is not pleasing to MacMall nor to any of the other authorized Apple resellers. It is certainly not pleasing to me, as it looks like it is going to take right at six weeks to receive my order.

Third party dealers save money by agreeing contracted quotas and ordering in bulk. Once they have filled their monthly quota of x-number of orders to secure their sales deals from Apple, they won't waste further orders from that month on an already-fulfilled quota – they'll wait and put them towards the next month's quota. And when that's filled, those left over will go on the next month's etc etc. If you've been waiting months for your iMac, it's probably because of your third party dealer having sales deals operating that underestimated demand.
I ordered my i7 2T direct from Apple on the 8th Dec and received it today (16th). There is no hold up at Apple. If people order through a third party, they put themselves at the mercy of that company's buying power (or lack of it).
If company x gets a contracted advantageous price for ordering (say) 200 iMacs a month, they won't order 300 this month. They'll hold the extra 100 to put towards the next month. If yours is one of those held back, that's the dealer's fault, not Apple's.

 

[underattack]

Small request, could you measure the space underneath the screen? When you put it in a 90° angle? I'm talking about the front of it. Want to find out if my front central speaker can fit underneath it.

2 1/2 inches
Edit: and it woke up nicely after putting it to "sleep"

 

[stew19085]

MacMall reported that all their I-mac 27's were recalled by apple

I have been waiting since Nov 27th for my order from macmall.
Today they advised me that Apple recalled all of what they had on hand to address dispay issues and they would not have another shipment until Dec 28th?

Is this BS? or did Apple recall 27's for display issues?

It is becoming very apparent to me that Macmall will say anything to keep my order.
At this point I am not getting it for the holidays, I may just cancel my macmall order and buy elsewhere.

 

[Editor-]

First UPS was going to deliver three days ago (this wednesday) so I took the day off and what happened? Nothing!
Then yesterday there was alot of snow but no message anywhere that they wouldn't visit me, great!
Today was the new day of delivery and now (though the weather is alot better) I get the online message that they won't deliver my package due to the bad weather.

I took 3 days off, for nothing.. They hope to deliver on monday and if they don't I'll jump in my car and drive that hour to get there and collect the Mac myself.

Bloody hell, I'm frustrated, BIGTIME!!

 

[Padriac]

I ordered an i7 2TB 8GB RAM on December 9th when things were marked as shipping in 2 weeks. It was scheduled to arrive December 27th. I paid for 2-3 day shipping.

My iMac ARRIVED on December 16th, so it showed up 1 week after ordering including shipping time (I live in Los Angeles). So the shipping estimates are not entirely accurate, for better or worse.

(so far no problems, BTW).

 

[slotblog]

Third party dealers save money by agreeing contracted quotas and ordering in bulk. Once they have filled their monthly quota of x-number of orders to secure their sales deals from Apple, they won't waste further orders from that month on an already-fulfilled quota – they'll wait and put them towards the next month's quota. And when that's filled, those left over will go on the next month's etc etc. If you've been waiting months for your iMac, it's probably because of your third party dealer having sales deals operating that underestimated demand.
I ordered my i7 2T direct from Apple on the 8th Dec and received it today (16th). There is no hold up at Apple. If people order through a third party, they put themselves at the mercy of that company's buying power (or lack of it).
If company x gets a contracted advantageous price for ordering (say) 200 iMacs a month, they won't order 300 this month. They'll hold the extra 100 to put towards the next month. If yours is one of those held back, that's the dealer's fault, not Apple's.

Thanks for that insight, but I am not certain it really explains why the order I placed on 11/27 was initially to be received by the reseller on 12/4, then a few days later on 12/14, then about ten days later, on 12/28. That's a slippage of 24 days, i.e. considerably more than "two weeks". It also would seem to me that the reseller would be unlikely not to know at the time of my order where it would fit within their "contracted" monthly quota.

For me, the bottom line is this: if Apple is going to recommend authorized resellers on their website, then it is beholden on them to tell me, THE CUSTOMER, the rules of the game so I can make an informed choice. To not do so is inherently dishonest and really ought to be illegal.

FWIW, I finally received my i7 iMac on 12/28, but it should have arrived on 12/24, having been received by the reseller in Memphis on 12/21 or 12/22. It shipped out to me on 12/22 and I should have received it on 12/24, except that our UPS driver reported our business closed on that date and we were not. He likely was simply arranging for a lighter load on Christmas Eve... wouldn't be the first time I've seem that particular strategem utilized.

Stew19085, when did you finally receive your iMac, assuming that you have?

 

[TastyOther]

It's here

Mine finally arrived - Jigsaw did keep my order open and when machines came into stock, they despatched one of the first ones. Arrived unharmed (the packaging looks perfectly adequate to me), no cracks, no flickering (it said it didn't need the firmware update).

11th November to 29th December.

Now I just need to work out why my CS3 serial number is being rejected despite having deactivated it on my old iMac. Everything else obviously migrated perfectly!

The new remote is a thing of beauty, and the packaging extremely silly. I also am really rather impressed with the magic mouse, though will probably want a wired one.

 

[reivilo]

Not happy

I've ordered an iMac i5 on Dec. 10th, with delivery date scheduled for Dec. 23rd, so on time for X-mas.

Two days later, on Dec. 12th, Apple released a statement about last dates for order. For iMac, it was Dec. 8th. Also, orders after this date would carry a 2 weeks delay. So, no iMac for X-mas.

The 2 weeks period is over now and the Apple Store still display 2 weeks ... Shall we wait till Jan. 15th

I suggest we all ask for a charge-free update to iLife and iWork'10 as a compensation. We need to shout very loud

Could macrumors investigate?

Thanks