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My 2 cents

Nothing at all special about the machine--completely stock base 21" model. Took it home, migrated data from old iMac via Firewire. Everything good for about a week. Now have had a few episodes where the machine (seemingly) won't awake from sleep state, regardless of mouse use, key presses, expletives, threats, bribes, and offers of arbitration. Have had to power down with ten-second power button press, then restart. All seems okay after that, until it happens the next time. Note, however, that this problem does NOT occur with each episode of the machine going to sleep. (Or trying to; whichever.)

In reading through a fair number of the posts above, I'd like to offer a few comments, ideas, what have you.

Firstly, it's almost certainly NOT related to variable power supply issues. Forum participants report it happening with surge protection, without, and with UPS. Possible, I suppose, that Apple procured a large batch of faulty power supplies, and the problem is intrinsic to those, but that explanation fails to account for why the problem has been present off/on for quite some time, with various types of machines. (At least one forum member reports it happening with a MBP, though certainly the preponderance (at least) seem to be iMacs of relatively recent vintage--though not all even with the last year or so.

Other hardware issues as possibilities are limited by those factors that are common to all of us having problems. This is where setups like mine may help reduce the list of suspects--all that we have attached to our machine is a power cable. No other USB devices, no printer, nothing. We do have an Airport Extreme network setup--have had for quite some time, and it has had no recent changes. The power cable is plugged into a surge protector, but see above re: that.

Already, we're starting to look at a software glitch as the likely culprit. Details of setups are going to be important here, as the problem could perhaps be related to interactions of screen saver and sleep, specific settings for each or either, perhaps even how any changes were made. How many of us made changes to the factory default settings of sleep mode for either display or machine? I've made a slight change regarding timing of things, but nothing else. One discouraging bit about the possibility of software glitch is that OS X reinstall doesn't (at least reliably) fix the problem.

But there are lots of possibilities in that arena (the software glitch arena--it's a big one--they featured it in a Russell Crowe movie a while back). Could it have to do with what program(s) are still running when the machine goes to sleep? I, for instance, occasionally leave Firefox running, and Mail sometimes. My wife likes Safari, but I happen to know it was NOT running during the last "won't wake" event for us. Not sure about Firefox, others, for us.

And how about software installation? Is it possible that there's an installation/setup step for something that, when done "just wrong", results in this? Are all the sufferers people who moved from old Macs and migrated data/settings? Could that be related?

If anyone has solved this--not found a work-around, but rather solved it, it'd be great to hear about it. I'm not looking forward to spending hours with support people trying to work this out.

I have the same machine...bone stock 21.5" i3.

I did not perform a data migration from my MBP and am also having problems. My data was transferred off of an external HD.

My experience so far has been that if I plug in my logitech USB mouse the iMac wakes immediately, however, neither the apple BT kb or magic mouse work. Using the USB mouse I can see that OS X sees both the keyboard and mouse as "connected". If I disconnect the mouse (haven't tried with the kb) magically the kb will start working again. I then reconnect the magic mouse and work on until the next episode. So I suggest that this is strictly a BT problem.

In my experience (approx 2 months now) this seems to happen sporadically whether I put the machine to sleep or whether it eventually sleeps itself due to my power saving settings.

In response to thoughts on software install gone wrong...the only things I have installed since powering on the first time are Microsoft Office 2011, iLife '11 upgrade, and TexShop.
 
Re: Mav3067, BT

Mav3067 gives some interesting information. I'd not tried the sequence he describes, though I do have the option of plugging in an old USB keyboard (of Apple make) the next time this happens. I'll give it a shot.

In the meantime, I'll share with all that since my last post, I returned to Sys Preferences and tweaked the Expose and Energy Saver settings back to default. Since then, there've been no episodes of failure to sleep/wake properly. (That's 4 days now.) So, I don't know if the restoration of defaults I mention has anything to do with it, but there might be a correlation. (The only Expose setting I had ever changed was the adding of a mouse move to upper right corner to put the machine to sleep. Hmmmm...interesting correlation, but is it significant? Unsure at moment.)

Happy trails to all.
 
mac won't wake from sleep

I am running i5 27" running 10.6.2

Mac will not wake after sleep. It's a new issue. I upgraded to SL about a month ago. I adjusted power saver settings to "never". Computer is alive but display is blank. I also noticed the mouse and keyboard (both wired) is dead. It is necessary to shut mac down with button and restart. What is resetting the SMC PRAM? I missed it in the forum. Thanks in advance for any help.
 
FYI...trouble shooted a wake from sleep issue with the AppleCare guys over the phone this week. I have a 2010 27" Quad-i5 that sporadically won't wake from sleep, seemingly having no bluetooth connection to my keyboard or Magic Trackpad forcing a hard shut down.

The tech rep had me do the PRAM reset thing (unplug, hold down power button for 10 seconds, plug in, restart while holding a bunch of buttons, wait for 3 chimes...and done). He also had me delete the bluetooth profiles of my keyboard, trackpad and mouse and re-pair all 3. So far so good...I've had no wake from sleep problems and my bluetooth devices seem to pair more quickly at start up. Hope this lasts!:D
 
Same general problem with other platform

I had a similar problem with monitors on a Mac Pro. I have actually gone thru 3 monitors now. The monitor would start by not waking from sleep. Later the monitor would remain blank when I went from screen saver to desktop. I run a 2 monitor system and one DVI monitor would show the desktop while the failing monitor would remain dark. After some time the monitor would not come up after a restart and I would have to "play" with the power and settings buttons on the monitor to get it to come up. Eventually it was impossible to get it to work at all. I have spent hours on the phone to graphics card manufacturers and monitor vendors. The general consensus is that I have a bad graphics card and will have to replace that. The bad card has actually burnt out the monitors and they will not work on any other computers or with a new graphics card!
 
imac 27 I7 2.93 SSD won't wake from sleep

Hi guys,

I have exactly the same problem with the sleep mode. After a quiet time, the machine sleep and it's impossible to wake up...
And If I push on the power button, the machine shutdown...

But now, I try the shortcut for the sleep mode on the keyboard and it's working !!!

Just push Command+Option+Eject and the machine wake up !!!

It's not a perfect solution, but it's one...

I hope that will help somebody...

Thanks
 
I have had this problem since pretty much day one. I thought it was a fluke the first time it happened so I didn't think I needed to return or exchange my iMac. I'm kinda wishing I had though as this happens at least once a week now.

Anyway, as others have posted, I get this problem completely at random. I've tried all the suggestions except complete reinstall of my system. Since the problem has been occurring since I got it I don't think that will help.

I have recently plugged my iMac into a power meter which is then plugged into a UPS. My Mac draws about 108W at idle and fluctuates between 1 and 2 watts at sleep. However, the last time my system was stuck (this morning) it was drawing something like 40-50W! This would seem to me that my Mac isn't really sleeping when it gets stuck. Has anyone else experienced similar results? I'm keeping the meter on to see what happens next time and will post an update.
 
Had this problem recently -- touching the keyboard would not wake up the 27" iMac.

Fortunately my USB mouse did.

So finally got fed up and checked the Bluetooth menu in System Preferences. Clicked in and out of it a couple of times until I clicked on the Advanced button. Then I remembered that a few days ago I had unclicked the second choice -- Allow Bluetooth devices to wake the computer.

So I checked it and now, with a slight touch on the Apple Pro keyboard, my iMac has resumed waking up from sleep.

Now if only I can figure out why the iMac sometimes wake up on its own without being prompted ....
 
I have been having this problem recently. In the Bluetooth menu in System Preferences in the Advanced menu the second choice -- "Allow Bluetooth devices to wake the computer" -- is greyed out and will not let me select it?
 
In the Bluetooth menu are three boxes -- On / Discoverable / Show Bluetooth status in the menu bar.

The On box needs to be checked for wireless devices to be discovered and connected. When it's not, the Discoverable box grays out.

I like keeping the BT status on the menu bar. Because when it changes from the neat looking BT icon to the old BT icon, then I know that my BT is not on. The BT status in the menu bar also provides a quick-connect, drop-down menu to wireless devices. I use it all the time to send cell phone pictures to my iMac.
 
In the Bluetooth menu are three boxes -- On / Discoverable / Show Bluetooth status in the menu bar.

The On box needs to be checked for wireless devices to be discovered and connected. When it's not, the Discoverable box grays out.

I like keeping the BT status on the menu bar. Because when it changes from the neat looking BT icon to the old BT icon, then I know that my BT is not on. The BT status in the menu bar also provides a quick-connect, drop-down menu to wireless devices. I use it all the time to send cell phone pictures to my iMac.

In my menu, I have On and Discoverable but not Show Bluetooth Status? On and Discoverable are both checked (it does not appear that On can be unchecked, not that I would want to). In the Advanced menu I can not check the box to allow bluetooth devices to wake the machine (it is on the menu but greyed out and can't be checked).
 
On the lower left-hand corner of the BT preferences are + and - signs. Below them ought to be the box for Show BT status on menu bar.

Click the + sign and the wireless keyboard (make sure it's on), along with a green dot and Connected, will display in the box above +/-.

Hope this works!

P.S. Apple set this page up regarding BT icons: https://support.apple.com/kb/HT2702
 
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Thanks, BunnyNose. I still have the issue that in the Advanced menu I can not check the box to allow bluetooth devices to wake the machine (it is on the menu but greyed out and can't be checked)?
 
Thanks, BunnyNose. I still have the issue that in the Advanced menu I can not check the box to allow bluetooth devices to wake the machine (it is on the menu but greyed out and can't be checked)?

Kenneth,

You need to delete the Bluetooth plist files and restart. This allowed me to check the allow bluetooth devices to wake box. Look in both /Library/Preferences (the library folder at the root level of your hard drive) and ~/Library/Preferences (the library folder inside your user folder). Delete the file com.apple.Bluetooth.plist from both locations then restart. I haven't had any problems with my machine waking from sleep since doing this.

Cheers, Mav
 
um why don't you all post some console logs, that actually might shed some light the issue instead of "well mine does this.." oh "well mine does this too"

I had the issue happen to me this morning and the last thing in the console log was related to Google Chrome. Now I will be focused on Google Chrome as the culprit. This has only happened twice. My computer sleeps pretty often.

3/7/11 8:37:22 AM [0x0-0x5aa5aa].com.google.Chrome[11616] Handling SIGTERM in renderer.
3/7/11 8:37:22 AM [0x0-0x5aa5aa].com.google.Chrome[11616] Wrote signal to shutdown pipe.
3/7/11 8:37:22 AM [0x0-0x5aa5aa].com.google.Chrome[11616] Handling SIGTERM in renderer.
3/7/11 8:37:22 AM [0x0-0x5aa5aa].com.google.Chrome[11616] Wrote signal to shutdown pipe.
3/7/11 8:37:22 AM [0x0-0x5aa5aa].com.google.Chrome[11616] Handling SIGTERM in renderer.
3/7/11 8:37:22 AM [0x0-0x5aa5aa].com.google.Chrome[11616] Wrote signal to shutdown pipe.
3/7/11 8:37:22 AM [0x0-0x5aa5aa].com.google.Chrome[11616] Handling SIGTERM in renderer.
3/7/11 8:37:22 AM [0x0-0x5aa5aa].com.google.Chrome[11616] Wrote signal to shutdown pipe.
3/7/11 8:37:22 AM [0x0-0x5aa5aa].com.google.Chrome[11616] Handling SIGTERM in renderer.
3/7/11 8:37:22 AM [0x0-0x5aa5aa].com.google.Chrome[11616] Wrote signal to shutdown pipe.
3/7/11 8:51:30 AM kernel npvhash=4095
3/7/11 8:37:25 AM �ztMj�[10379] sleep demand recorded: Mon Mar 7 08:37:25 2011
3/7/11 8:51:30 AM kernel PAE enabled
3/7/11 8:51:30 AM kernel 64 bit mode enabled
3/7/11 8:51:30 AM kernel Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
3/7/11 8:51:30 AM kernel vm_page_bootstrap: 2046030 free pages and 34738 wired pages
3/7/11 8:51:30 AM kernel standard timeslicing quantum is 10000 us
3/7/11 8:51:30 AM kernel mig_table_max_displ = 73
 
um why don't you all post some console logs, that actually might shed some light the issue instead of "well mine does this.." oh "well mine does this too"

I had the issue happen to me this morning and the last thing in the console log was related to Google Chrome. Now I will be focused on Google Chrome as the culprit. This has only happened twice. My computer sleeps pretty often.

3/7/11 8:37:22 AM [0x0-0x5aa5aa].com.google.Chrome[11616] Handling SIGTERM in renderer.
3/7/11 8:37:22 AM [0x0-0x5aa5aa].com.google.Chrome[11616] Wrote signal to shutdown pipe.
3/7/11 8:37:22 AM [0x0-0x5aa5aa].com.google.Chrome[11616] Handling SIGTERM in renderer.
3/7/11 8:37:22 AM [0x0-0x5aa5aa].com.google.Chrome[11616] Wrote signal to shutdown pipe.
3/7/11 8:37:22 AM [0x0-0x5aa5aa].com.google.Chrome[11616] Handling SIGTERM in renderer.
3/7/11 8:37:22 AM [0x0-0x5aa5aa].com.google.Chrome[11616] Wrote signal to shutdown pipe.
3/7/11 8:37:22 AM [0x0-0x5aa5aa].com.google.Chrome[11616] Handling SIGTERM in renderer.
3/7/11 8:37:22 AM [0x0-0x5aa5aa].com.google.Chrome[11616] Wrote signal to shutdown pipe.
3/7/11 8:37:22 AM [0x0-0x5aa5aa].com.google.Chrome[11616] Handling SIGTERM in renderer.
3/7/11 8:37:22 AM [0x0-0x5aa5aa].com.google.Chrome[11616] Wrote signal to shutdown pipe.
3/7/11 8:51:30 AM kernel npvhash=4095
3/7/11 8:37:25 AM �ztMj�[10379] sleep demand recorded: Mon Mar 7 08:37:25 2011
3/7/11 8:51:30 AM kernel PAE enabled
3/7/11 8:51:30 AM kernel 64 bit mode enabled
3/7/11 8:51:30 AM kernel Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
3/7/11 8:51:30 AM kernel vm_page_bootstrap: 2046030 free pages and 34738 wired pages
3/7/11 8:51:30 AM kernel standard timeslicing quantum is 10000 us
3/7/11 8:51:30 AM kernel mig_table_max_displ = 73

Yea, this is a good idea and I think at least one other person has already done so. However, as much as I'd love to blame Chrome -or anything Google for that matter- I don't have it installed so I can't. My system seems to indicate that this is being caused by a failed driver or the driver has failed because of faulty hardware:

Success - AC - Idle Sleep
com.apple.message.domain: com.apple.powermanagement.sleep
3/5/11 3:45:11 PM configd[14] Sleep: Success - AC - Maintenance Sleep
com.apple.message.domain: com.apple.powermanagement.sleep
3/5/11 5:08:37 PM configd[14] Sleep: Drivers Failure - AC - EHC2
com.apple.message.domain: com.apple.powermanagement.sleep
 
21.5 iMac - same prob - but nothing to do with Bluetooth

My 2010 iMac has been refusing to wake from sleep.

I have read this thread, and I note that most of the fixes have not lasted long.

I do not think it is a problem wit bluetooth peripherals (keyboard, trackpad or mouse), because when I touch the power button, the computer remains unresponsive. I have to hold the power button until the iMac shuts down, and then re-start.

My problem seems to have begun after I downloaded iPhoto '11 from the Mac App Store - for what it's worth.

Can anyone give me any more advice
:confused:
 
What im Getting..

I have a 27" mid 2010 quad core i7 iMac with 8Gb RAM (came with 4 (2x2) installed 4 more (1x4)

when i put my iMac to sleep it wont wake up, so i unplug everything, hold down the power button and try and turn it on... i get no response. i unplug it for 10 minutes, plug it back in, try turning it on, no response...
it tends to turn on after about 4 attempts, though the last time it took about 20 attempts.

I have resorted to never letting it sleep, i let the display sleep quite commonly with no problems, but when i do a system sleep (weather manually or through energy saver) it has never woken up.

This may be on an unrelated note, but it is still another problem with my iMac, sometimes, on startup i get a blue screen and it will stay like that for half an hour, and sometimes will just not turn on at all, to resolve that i would unplug everything (USB Hub, Mini-display to HDMI, mobee magic charger USB, M-Audio USB MIDI Keyboard, and an apple cable to apple dock) and restart, this occasionally works and goes to the startup screen, if it does not, i have to go through the unplugging of everything over and over again.

again may be another unrelated note, but it may all come down to the same thing, sometimes i startup and it loads the desktop and the most recent finder window, then gets stuck there, i cant more the mouse, type or do anything in fact, then after about 10 minutes i get blue screen and go though a lot of processes all over again.

Should i call appleCare? ive only had this iMac since the 1st of January, and i was having problems by february, and they seem to be coming more common or last longer.

does anyone know anything to do with any of those problems?
 
I have a 27" mid 2010 quad core i7 iMac with 8Gb RAM (came with 4 (2x2) installed 4 more (1x4)

when i put my iMac to sleep it wont wake up, so i unplug everything, hold down the power button and try and turn it on... i get no response. i unplug it for 10 minutes, plug it back in, try turning it on, no response...
it tends to turn on after about 4 attempts, though the last time it took about 20 attempts.

I have resorted to never letting it sleep, i let the display sleep quite commonly with no problems, but when i do a system sleep (weather manually or through energy saver) it has never woken up.

This may be on an unrelated note, but it is still another problem with my iMac, sometimes, on startup i get a blue screen and it will stay like that for half an hour, and sometimes will just not turn on at all, to resolve that i would unplug everything (USB Hub, Mini-display to HDMI, mobee magic charger USB, M-Audio USB MIDI Keyboard, and an apple cable to apple dock) and restart, this occasionally works and goes to the startup screen, if it does not, i have to go through the unplugging of everything over and over again.

again may be another unrelated note, but it may all come down to the same thing, sometimes i startup and it loads the desktop and the most recent finder window, then gets stuck there, i cant more the mouse, type or do anything in fact, then after about 10 minutes i get blue screen and go though a lot of processes all over again.

Should i call appleCare? ive only had this iMac since the 1st of January, and i was having problems by february, and they seem to be coming more common or last longer.

does anyone know anything to do with any of those problems?

I too have resorted to making it so that my iMac never sleeps. It's far from ideal but at least it doesn't crash as a result of trying to sleep/wake anymore.

I have been resisting calling AppleCare again about this (the first couple times they had me do some configuration changes that didn't work). I want my iMac fixed but for something intermittent like this I would probably be without my computer for a few weeks. I'll probably eventually take it in.

If you wind up going that route please let us know what they fixed/replaced. This has been a bit of a mystery for a lot of us.
 
My 2010 iMac has been refusing to wake from sleep.

I have read this thread, and I note that most of the fixes have not lasted long.

I do not think it is a problem wit bluetooth peripherals (keyboard, trackpad or mouse), because when I touch the power button, the computer remains unresponsive. I have to hold the power button until the iMac shuts down, and then re-start.

My problem seems to have begun after I downloaded iPhoto '11 from the Mac App Store - for what it's worth.

Can anyone give me any more advice
:confused:

Probably bad form to quote myself, but I wanted to provide an update.

By Mid-May the frequency of my iMac's crashes had increased. It was by then crashing every 3-4 days. This led me to conclude the problem wasn't software, but hardware (and probably mechanical) as it was failing with increasing frequency.

I took my iMac to the Genius Bar at my local Apple shop. They took it away, and kept it for 4 days, but it didn't crash for them. They replaced the bluetooth board (parts?), logic board, (and something else which I have since forgotten), wiped the memory (I said it was okay to do this, I had a complete backup on my Time Capsule) and did a complete system re-install. I took it home and within 4 days it crashed again. So I took it back.

They now tell me that there is a known problem with some machines, but Apple are having difficulty replicating the fault. They say they have ordered me a new machine. I was very surprised (but very pleased by this). It should arrive in 7-10 days.

So my advice to others with machines that crash, is take it to your nearest Genius Bar.

I should add, that my machine was within its 1 year warranty. I will be taking the Apple Care option from now on.

Update: New machine arrived, and it has the new processors. Brilliant! :D
 
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Thanks for posting your further experience to this thread. While it doesn't solve the problem at least Apple did right by you and maybe we have hope too. Good luck with your new computer!
:)
 
I have this problem on my computer now (late 2009 27'' i5), immediately after installing OS X Lion GM, which makes me suspect that it's extremely software-dependent, although after reading all of these posts, I think maybe it's separate underlying causes all causing the same surface symptoms.

If I start up in safe mode, sleep/display sleep work fine. I guess I'll try a new OS installation.

E: The Lion installation worked perfectly on my late 2010 MBA and on a 2008 C2D iMac, so it must be something particular with those i5 iMacs, or some 3rd party software that's only on the 27'' i5..
 
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