Woah did you figure out what caused your ultrafines to burn out this way? My 5k ultrafine has lived through maybe 5 various work and personal MacBooks over the years, and I never had issues with it.
So how did you have it connected? What type and brand of cable? Could have been a faulty unit, which would be disappointing.Sad news, after only a week of use : my Thunderbolt port burnt
A few hours ago I smelled something weird, at first I thought something in my apartment was burning but didn't know what it was since the monitor was still working.
Later I restarted my Mac and noticed the monitor stayed off, I plugged it with HDMI/Thunderbolt and it was working again. I tried a bunch of cables, plugged it into another Mac but the screen kept saying NO SIGNAL.
Then I noticed this :
Luckily the Mac seems fine, all ports work
It was connected with the Thunderbolt 4 cable that came with the monitor. I'm now using it with a USB-C to Displayport cable, I sent an email to Asus, not sure what will happen now and how long it's gonna take. I hope I won't have to pay shipping fees from my own pocket
Whew! Keep us updated on your support experience. I don't really expect GREAT support from Asus, but I'd assume for such a cut and dry case like this, they'd take care of you w/ no money from your pocket.
Wow... that's very serious. I would have expected something like that from Chinese goods, but from ASUS... man, oh man.Sad news, after only a week of use : my Thunderbolt port burnt
A few hours ago I smelled something weird, at first I thought something in my apartment was burning but didn't know what it was since the monitor was still working.
Later I restarted my Mac and noticed the monitor stayed off, I plugged it with HDMI/Thunderbolt and it was working again. I tried a bunch of cables, plugged it into another Mac but the screen kept saying NO SIGNAL.
Then I noticed this :
View attachment 2546730
Yeah tbh I'm not sure what to do at the moment (I'm still in the legal 14 days period to send it back and get a full refund). Maybe I just got extremely unlucky but this experience does not make me want to trust Asus anymore.
Wow, I'm really really sorry to hear this. Merci for posting the displayed screen resolutions - it was nice to see that the default is 1:2 like with the Apple Pro XDR 6K display (before I saw what happened to the Thunderbolt port).
you should 100% return (and maybe repurchase) instead of going through warranty. You have much more options/flexibility doing this, and will probably end up with a (guaranteed) new machine faster.
If so, that's a concern, because I can imagine somebody buying one for a Mac Mini or Mac Studio and not relying on the charging function for a few years, then getting a MacBook Pro and 'Bam,' trouble.
Woah did you figure out what caused your ultrafines to burn out this way? My 5k ultrafine has lived through maybe 5 various work and personal MacBooks over the years, and I never had issues with it.
I hope your mac is okay, I imagine that would be a nightmare to try and get a third party to pay for your computer's repair bills.
It was also the port that offered power delivery of up to 96 watts. That's very worrying if something happens there. ASUS will certainly argue that the wrong Thunderbolt cable was used, but if I understood the affected user correctly, he used the original ASUS TB4 cable to connect his Mac.
It’s happened to several people now with recent Asus monitors.
If you look at these different Asus ProArts, they look pretty much the same. In fact, I bought a refurb 32" 4K, and received a 32" 1440p model from Amazon, because some scammer had swapped out the identical looking 1440p unit that fit perfectly in the 32" 4K box. So, I would not at all be surprised if they used the exact same parts for the ports and power supply.
Yes, the LG was my preference just based on locks, but the Asus software support for macOS was looking interesting. However, with these reports of overheating Thunderbolt, I'm strongly leaning away from Asus again.
Which model is this?Sad news, after only a week of use : my Thunderbolt port burnt
A few hours ago I smelled something weird, at first I thought something in my apartment was burning but didn't know what it was since the monitor was still working.
Later I restarted my Mac and noticed the monitor stayed off, I plugged it with HDMI/Thunderbolt and it was working again. I tried a bunch of cables, plugged it into another Mac but the screen kept saying NO SIGNAL.
Then I noticed this :
View attachment 2546730
Quick update about my issue :Sad news, after only a week of use : my Thunderbolt port burnt
A few hours ago I smelled something weird, at first I thought something in my apartment was burning but didn't know what it was since the monitor was still working.
Later I restarted my Mac and noticed the monitor stayed off, I plugged it with HDMI/Thunderbolt and it was working again. I tried a bunch of cables, plugged it into another Mac but the screen kept saying NO SIGNAL.
Then I noticed this :
View attachment 2546730
