Hi there, the reply I received from the Service center is that the damage is not covered under the warranty. I guess they are saying it is dmage we caused. My daughter says the phone started playing up as soon as she got it but she didnt think anything of it.
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I sent it off last week and it looked like normal iphone should. I could not see any damage to the camera and there was nothing black on the phone from the outside. I am assuming when they opened it they found that on the inside. The phone was taking pictures fine, we didnt even suspect the camera. we thought there must be something with the mechanics, due to it freezing alot, geting hot and then shutting down.
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She has no makeup purse and if it anything leaked onto the phone then we would have seen it.