6 of 6 iPad Pros have dead pixels!!!!

[zachlegomaniac]

I did one return and repurchase through John Lewis, one swap through John Lewis, and three *aborted* Apple Store swaps (the genius saw the new one had the same problem as the current one and didn't complete the swap). So I've had three devices in my possession and inspected a total of six. I don't see a need to provide proof, not sure what the point is. Just looking for the more helpful members of the forum to let me know if flawless IPP screens really do exist. Thanks.

Not an iPad Pro, but I've had two iPhone 6's with dead pixels. The first one I just let go unrepaired (or swapped) for months before finally getting to an Apple Store for a replacement. The second one I type this reply on. I'm not even going to bother replacing it under AppleCare plus until just before it runs out in 2016.

I've never had a dead pixel on any of my other idevices (iPad 2, iPad mini, iPhone 3GS, 4, 4s and 5s) or Macs.

 

[aevan]

Agree that part of the problem is that I'm picky. Fully accept that.

We don't have Apple stores in my country, only official resellers, but man, do they really let you examine SIX iPads? Just like that? Like "here you go, sir, just open these boxes until you find the one you like"?

By reading these forums you'd think that for every Apple user in America, at least two devices get returned. There was even a post here where a guy ordered two iPad Pros just to make sure he gets a perfect one, without any intention to keep both, planning to return one when he chooses the one he likes better. I'm sorry, to me that just sounds insane. I guess it's nice to live in the USA

 

[Phonzoxd]

We don't have Apple stores in my country, only official resellers, but man, do they really let you examine SIX iPads? Just like that? Like "here you go, sir, just open these boxes until you find the one you like"?

By reading these forums you'd think that for every Apple user in America, at least two devices get returned. There was even a post here where a guy ordered two iPad Pros just to make sure he gets a perfect one, without any intention to keep both, planning to return one when he chooses the one he likes better. I'm sorry, to me that just sounds insane. I guess it's nice to live in the USA

I live in USA and that still sounds insane.

 

[Cvx5832]

I live in USA and that still sounds insane.

That does. And only here do you hear someone returning 10 devices and proud of it. Most likely a troll post but if that were true I give you the world's biggest baby. Not directed at you OP, that's another thread I can't find right now.

To offer some perspective, my wife and I have owned every iPad since the first one (and a couple generations of minis for my wife) and we've only had one (the original iPad) with bad pixels. All launch day devices, all examined closely like a lunatic in a dark room.

Either the OP has Charlie Brown-grade luck or is looking at his screens way too close. If the latter, get some help dude!

 

[rapdo123]

I live in USA and that still sounds insane.

I don't live in the US, actually. And as I noted earlier: returned one device to the original retailer, swapped one with original retailer, examined three more at Apple store spread over two visits (they had limited stock each time). Total of six examined over multiple occasions.

 

[jonstatt1]

Don't know why you day that more than a few in a row is "impossible". The probability of getting a bad screen is not contingent on the status of prior screens. It's a totally independent event.

Actually it isn't an independent event. At any point in time there are a finite number of iPad pros in existence. Consider there are 10 iPad pros in stock at your local store and 4 of them have dead pixels. The first one you buy is a faulty one, so there is a 4/10 chance. You don't put the faulty one back in the pile but discard it. This is why it is not an independent event. The next one you buy would have a 3/9 chance of being faulty.

4/10=0.4
3/9= 0.33333

So the chance of getting another faulty one reduces each time.

Now in a sample size of thousands, the difference is much smaller and I am being pedantic. But I couldn't resist pointing this out. Everytime you roll a dice it is independent because there are always 6 sides with different numbers. Of course with the iPads we know not everyone is faulty, but we don't know the sample size or the defect rate.

Finally, for fun, the probability of getting 4 out of 4 faulty amongst those 10 is

4/10 * 3/9 * 2/8 * 1/7 = a 1 in 210 chance!

 

[aevan]

I don't live in the US, actually. And as I noted earlier: returned one device to the original retailer, swapped one with original retailer, examined three more at Apple store spread over two visits (they had limited stock each time). Total of six examined over multiple occasions.

I'm sorry but six different iPads from two visits to Apple stores and a retailer all having dead pixes is close to impossible. They are not even from the same batch! Either you're making this up, or imagining/exaggerating things. I find this really hard to believe.

 

[rapdo123]

Actually it isn't an independent event. At any point in time there are a finite number of iPad pros in existence. Consider there are 10 iPad pros in stock at your local store and 4 of them have dead pixels. The first one you buy is a faulty one, so there is a 4/10 chance. You don't put the faulty one back in the pile but discard it. This is why it is not an independent event. The next one you buy would have a 3/9 chance of being faulty.

4/10=0.4
3/9= 0.33333

So the chance of getting another faulty one reduces each time.

Now in a sample size of thousands, the difference is much smaller and I am being pedantic. But I couldn't resist pointing this out. Everytime you roll a dice it is independent because there are always 6 sides with different numbers. Of course with the iPads we know not everyone is faulty, but we don't know the sample size or the defect rate.

Finally, for fun, the probability of getting 4 out of 4 faulty amongst those 10 is

4/10 * 3/9 * 2/8 * 1/7 = a 1 in 210 chance!

I actually agree you. As you admit, the practical caveat is that the number of iPad pros out there is sufficiently large that there is little difference between your version and full independence. At the end of the day, I agree with everyone that what has happened to me is very unlikely, unless (1) the faulty rate is extremely high or (2) the faults are unevenly distributed by manufacture date, model, etc and I've been exposed to a "bad batch". To get answers to those two questions is exactly why I started the thread in the first place.

 

[rapdo123]

UPDATE: I went to the Apple store and looked at two more brown box IPPs. The first had another "dead pixel" -- by the way, with the help of a genius I have determined that it hasn't been dead pixels all along, but dust under the screen. That's why it varies in size and severity. We realised you can actually see it when the screen is off, so has to be dust. Second one had no dust, no bad pixels, but had a massive colour temperature gradient across the screen and was very yellow and not as bright as all the others I've seen. So guess what, I decided to keep the one I have. Very annoyed by all of this, I will just force myself to live with it and not allow my eyes to wander to that little dot.

 

[jqc]

It's got nothing to do with production dates. It's all actually to do with the customer. If the customer sits there and slowly analyses the complete LCD in every colour combination, yeah, they will probably find a stuck or dead pixel. The average user, just uses the product.

I've have found one dead pixel on a 27 iMac , of all the apple products I have owned. If I pixel peeped into every product I have owned, no doubt most of them would have had an issue.

of the devices you returned, most people would have kept as perfectly normal , in my opinion.

but thats my point - to the people saying finding 6 in a row is not possible, it IS possible and probably likely.

If people choose to accept it or not, thats a different story and its up to each individual - but Im not going to label someone a troll because they don't accept it. Like I said I have exchanged in the past because not only were they there, but they were noticeable, and it also means that there are units with NO stuck pixels because I kept the units I was happy with. Holding out for one with no stuck pixels is not unreasonable IMO, as the whole point of using the thing is staring at the screen.

 

[MH01]

but thats my point - to the people saying finding 6 in a row is not possible, it IS possible and probably likely.

If people choose to accept it or not, thats a different story and its up to each individual - but Im not going to label someone a troll because they don't accept it. Like I said I have exchanged in the past because not only were they there, but they were noticeable, and it also means that there are units with NO stuck pixels because I kept the units I was happy with. Holding out for one with no stuck pixels is not unreasonable IMO, as the whole point of using the thing is staring at the screen.

Those 6 made it past apple QC, some indivinduals may have higher standards than Apple QC and the average user. For those apple has an excellent return policy. i have a suspicion that most people would not have found flaws in 6 out of 6. Out of 40 apple devices I've owned, I've noticed one dead pixel from experience, I did not return it.

 

[MartyCan]

I have a lot of finger prints on my screen but have never seen a dead pixel on any Apple product I hve owned.

 

[pat500000]

Was in the store Saturday. Checked every brown box swap they had in stock. They ordered another one to come in for Tuesday so I'll report back then. I think I'm done defending myself. Later.

This is why we had to ask for pictures.

 

[spiderman0616]

I 100% believe the OP. I had awful luck with dirt and dead pixels on my iPad 2, and each exchange I did got more and more frustrating. After 4 exchanges, they would not do any more. The one I got in the end, after getting it home and looking at it under good light, had a nasty scratch in the glass.

Sometimes you just get bad luck. I've had zero issues with any other iPad models I've owned.

 

[FrancoRumors]

UPDATE: I went to the Apple store and looked at two more brown box IPPs. The first had another "dead pixel" -- by the way, with the help of a genius I have determined that it hasn't been dead pixels all along, but dust under the screen. That's why it varies in size and severity. We realised you can actually see it when the screen is off, so has to be dust. Second one had no dust, no bad pixels, but had a massive colour temperature gradient across the screen and was very yellow and not as bright as all the others I've seen. So guess what, I decided to keep the one I have. Very annoyed by all of this, I will just force myself to live with it and not allow my eyes to wander to that little dot.

You have plenty of time to exchange still... Just wait till production gets the kinks ironed out and see if you can find your unicorn... Good luck.

 

[aevan]

UPDATE: I went to the Apple store and looked at two more brown box IPPs. The first had another "dead pixel" -- by the way, with the help of a genius I have determined that it hasn't been dead pixels all along, but dust under the screen. That's why it varies in size and severity. We realised you can actually see it when the screen is off, so has to be dust. Second one had no dust, no bad pixels, but had a massive colour temperature gradient across the screen and was very yellow and not as bright as all the others I've seen. So guess what, I decided to keep the one I have. Very annoyed by all of this, I will just force myself to live with it and not allow my eyes to wander to that little dot.

So, if I understand correctly, now you claim that you encountered two more faulty iPad Pros? So, that's 8 out of 8 iPads in your three visits to the store? That is just crazy. And I have actually seen dust under the screen of an iOS device, it looks nothing like a dead pixel. I find this all really strange. And what are these brown boxes you keep mentioning? Is that how replacement iPads are stored?

I don't know, 8 out of 8 iPads having screen faults, 7 of them having "dead pixels that are actually dust".... I don't know, that's not improbable, that's almost impossible. You don't find all this a bit odd?

 

[aevan]

You have plenty of time to exchange still... Just wait till production gets the kinks ironed out and see if you can find your unicorn... Good luck.

A normal iPad Pro is not a unicorn, they are quite common. Vast majority of them have no issues, and 8 out of 8 is statistically impossbile. I believe this is some kind of trolling, but I don't really understand the purpose of it.

 

[Phonzoxd]

A normal iPad Pro is not a unicorn, they are quite common. Vast majority of them have no issues, and 8 out of 8 is statistically impossbile. I believe this is some kind of trolling, but I don't really understand the purpose of it.

I actually dont think its trolling but more of a mental issue in seeing something that isnt there.

 

[A.R.E.A.M.]

Or someone who wants to stir up attention and have. Five minutes of fame

Query: has the op posted the name of the store (I'm joining the party late ) ? Has anyone contacted this store and confirmed these faulty shipments? Seems that would prove or disprove things no?

Meanwhile, my launch day 128 LTE tablet is working error free and there are no pixels dead or stuck.

 

[camhabib]

Just checked my iPad Pro, iPhone 6, and a friends iPad Air under a $40k Leica stereoscope. No dust, no dead pixels, no color gradients.

OP - go home, kiss your kids / wife / teddy bear and move on. As others have said, the reported number of "normal" units just in this thread alone make the statistical likelihood of your 8/8 bad ones near impossible. As is the old adage, if you look for somethigng hard enough, you'll find it, whether or not it's really there.

 

[sracer]

A normal iPad Pro is not a unicorn, they are quite common. Vast majority of them have no issues, and 8 out of 8 is statistically impossbile. I believe this is some kind of trolling, but I don't really understand the purpose of it.

Attention. Drama. When the OP revealed that it wasn't dead pixels all along but dust under the screen is when his story "jumped the shark" for me. There's no way that Apple store employees would make that mistake multiple times. I don't even know if it's possible for dust particles to be "under" the screen with the new technology employed for iPad screens.

 

[Ulenspiegel]

This is why we had to ask for pictures.

This is a very good point, nevertheless I am afraid we will never see pictures in one-day-member-threads.

 

[AbSoluTc]

I 100% believe the OP. I had awful luck with dirt and dead pixels on my iPad 2, and each exchange I did got more and more frustrating. After 4 exchanges, they would not do any more. The one I got in the end, after getting it home and looking at it under good light, had a nasty scratch in the glass.

Sometimes you just get bad luck. I've had zero issues with any other iPad models I've owned.

I have had over 31 Apple devices. Not one of them has ever had "dust" under the screen. I had one with a dead pixel that was exchange. Several have had color temp. issues but that seems to be the only issue I have and it's hit or miss. Most years, no issue. My iPhone 5S was replaced three times for this issue.

Anyways, I don't believe OP. I think at this point he's seeing ****. I have had 3 iPP's and no issues except color temperature being different on all 3. Only 1 was how it should be. No dust, scratches, dead pixels or anything else.

Again, op is full of ****.

 

[spiderman0616]

I have had over 31 Apple devices. Not one of them has ever had "dust" under the screen. I had one with a dead pixel that was exchange. Several have had color temp. issues but that seems to be the only issue I have and it's hit or miss. Most years, no issue. My iPhone 5S was replaced three times for this issue.

Anyways, I don't believe OP. I think at this point he's seeing ****. I have had 3 iPP's and no issues except color temperature being different on all 3. Only 1 was how it should be. No dust, scratches, dead pixels or anything else.

Again, op is full of ****.

Well, unfortunately, anecdote does not equal data. Nobody can really prove their experience to a rando online. I'm just saying in the case of the iPad 2, I had terrible luck with QC, and it sounds a lot like what the OP is going through. Though in my case, the iPad 2 screen was not laminated like iPads now--plenty of room for junk to get in there. I've had lots of iPads, iPhones, iPods, etc from Apple as well. Like any company, they're not perfect, but unlike most companies, they're usually willing to help you out. I have no complaints in general.

Also, I do notice that once you start returning a device for every little flaw, it's a slippery slope. You're going to get a refurb in exchange, and those usually have some minuscule cosmetic issue in my experience.

It's best just to try not to be an "inspector". You'll always find something.

 

[thelead]

Working with hundreds of iPads, I would say the odds of getting one with a dead pixel/sub-pixel and/or dust has to be at least 25%... Probably much higher. Those saying that it is impossible for you to get 6 in row with dead pixels are either blind, fanboys, or uneducated on lcd tech. (Mostly blind I'm guessing though, as I've purchased may "dead-pixel-free" monitors from reputable members here only to find dead pixels and even dust). We're talking close to 6 million pixels in a large device.

Unfortunately, my advise would be to deal with it or flat out return it (not for an exchange). This isn't an apple only thing either by the way... The dead-pixel rate is much higher on the Surface Pro 3's I worked with.