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6 of 6 iPad Pros have dead pixels!!!!

thelead said:
Working with hundreds of iPads, I would say the odds of getting one with a dead pixel/sub-pixel and/or dust has to be at least 25%... Probably much higher. Those saying that it is impossible for you to get 6 in row with dead pixels are either blind, fanboys, or uneducated on lcd tech. (Mostly blind I'm guessing though, as I've purchased may "dead-pixel-free" monitors from reputable members here only to find dead pixels and even dust). We're talking close to 6 million pixels in a large device.

Unfortunately, my advise would be to deal with it or flat out return it (not for an exchange). This isn't an apple only thing either by the way... The dead-pixel rate is much higher on the Surface Pro 3's I worked with.
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What I've always done when needing to exchange for dead pixels is make a Pages or Word document, and then put circles around the dead pixels. Much easier to show the Apple Store people.
 
thelead said:
Working with hundreds of iPads, I would say the odds of getting one with a dead pixel/sub-pixel and/or dust has to be at least 25%...
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Even if it was 25% chance, 8 out of 8 would be very rare.

And it's not "at least" 25%. Where is your proof? I love these posts where someone claims superior knowledge of the technology or some information others lack without offering any evidence for it. I don't know if I have enough "education" on LCD tech, I'm pretty sure I'm not blind though - but all my life the only dead pixel I saw on an Apple device was on one iMac and we must've had about 50 iOS devices go through our studio this year alone. No way the chance is 'at least 25%'.

From Wikipedia, btw:
"As of 2015, dead pixels is becoming less of a concern, as the manufacturing process for LCD displays have improved to the point, where dead pixels are now quite rare."

This matches my experience. Also, as far as I know, iPads have Class I screens which means Apple has zero-dead pixel policy and exceptions should be very rare. Until you, or the OP show me some proof for your claims I will trust my eyes, experience and what I read from reputable sites like AnandTech.
 
thelead said:
Working with hundreds of iPads, I would say the odds of getting one with a dead pixel/sub-pixel and/or dust has to be at least 25%... Probably much higher. Those saying that it is impossible for you to get 6 in row with dead pixels are either blind, fanboys, or uneducated on lcd tech. (Mostly blind I'm guessing though, as I've purchased may "dead-pixel-free" monitors from reputable members here only to find dead pixels and even dust). We're talking close to 6 million pixels in a large device.

Unfortunately, my advise would be to deal with it or flat out return it (not for an exchange). This isn't an apple only thing either by the way... The dead-pixel rate is much higher on the Surface Pro 3's I worked with.
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Ok. Now that you responded go back and read what the OP subsequently said. He claims that they were never dead pixels but dust under the screen.
 
sracer said:
Attention. Drama. When the OP revealed that it wasn't dead pixels all along but dust under the screen is when his story "jumped the shark" for me. There's no way that Apple store employees would make that mistake multiple times. I don't even know if it's possible for dust particles to be "under" the screen with the new technology employed for iPad screens.
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I agree. Trolling/attention/or really believing something is there that is not. No Genius Bar tech would mistake dust for a dead pixel. It's EXTREMELY easy to test for a dead pixel even for a dummy- and there are about 20 different apps on the App Store that help you spot dead pixels cycling colors of the pixels and you look. Dust shows up with the screen off.

The story just doesnt add up and gets more ridiculous each time it's told or changes.


EVEN IF let's hypothetically say it was such an extreme issue with these displays that 25% were affected (which would be far beyond the failure rate to warrant a recall FYI if it was that prevalent); getting 8 out of 8 with issues and from different stores is nearly statically impossible with the randomness of the units shipped to stores.

Some could have been manufactured weeks ago in week 1 and some 2 weeks ago of the new ones looked at. The refurbs could've not only come from different manufacturing runs but returns from different areas of the country at different times too; and then refurbed in different batches too. There is just no way that every single one viewed had issues EVEN IF we assumed a ridiculous 25% failure rate.

Again, making it up/trolling or mental/OCD issues or something else.
 
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aevan said:
Even if it was 25% chance, 8 out of 8 would be very rare.

And it's not "at least" 25%. Where is your proof? I love these posts where someone claims superior knowledge of the technology or some information others lack without offering any evidence for it. I don't know if I have enough "education" on LCD tech, I'm pretty sure I'm not blind though - but all my life the only dead pixel I saw on an Apple device was on one iMac and we must've had about 50 iOS devices go through our studio this year alone. No way the chance is 'at least 25%'.

From Wikipedia, btw:
"As of 2015, dead pixels is becoming less of a concern, as the manufacturing process for LCD displays have improved to the point, where dead pixels are now quite rare."

This matches my experience. Also, as far as I know, iPads have Class I screens which means Apple has zero-dead pixel policy and exceptions should be very rare. Until you, or the OP show me some proof for your claims I will trust my eyes, experience and what I read from reputable sites like AnandTech.
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"I" would say... Didn't say it was fact. It's what "I" have seen.
 
I had two in a row with dead pixels and dust under the screen. My current one is much more blue toward the bottom of the display (near the home button). I'm taking it back.
 
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rapdo123 said:
I actually agree you. As you admit, the practical caveat is that the number of iPad pros out there is sufficiently large that there is little difference between your version and full independence. At the end of the day, I agree with everyone that what has happened to me is very unlikely, unless (1) the faulty rate is extremely high or (2) the faults are unevenly distributed by manufacture date, model, etc and I've been exposed to a "bad batch". To get answers to those two questions is exactly why I started the thread in the first place.
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Another words 8 out of 8 iPads you traded were dust....... Where is judge Judy ?
 
MartyCan said:
If nobody else replies to,a,thread it eventually drops to,the bottom doesn't it?
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No way! This is one of magical threads were haters are irrelevant . Die hard apple fans will argue amongst themselves that 6/6 can be defective, and that it's impossible for 6/6 to have defects.

Cause these is a class of Apple fan that is sooooo pedantic, they will actually find fault with 6 units, which the rest of us would consider to be 6 perfect units 😉

Grab some popcorn and enjoy!!
 
MH01 said:
No way! This is one of magical threads were haters are irrelevant . Die hard apple fans will argue amongst themselves that 6/6 can be defective, and that it's impossible for 6/6 to have defects.

Cause these is a class of Apple fan that is sooooo pedantic, they will actually find fault with 6 units, which the rest of us would consider to be 6 perfect units 😉

Grab some popcorn and enjoy!!
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I honestly think what happens is that the more units you return, the more you inspect the next one you get. I had this happen with iPhone 4 and iPad 2. Dead pixels must have been a lot more common back then, because I had them on both of those items more than once. Apple was really patient about letting me exchange for new units, but every time I exchanged, I got more and more nitpicky about other things--most of them being miniscule cosmetic issues that nobody would ever notice. It's a viscious cycle sometimes.

I will never put up with dead pixels, EVER--but I haven't had any on any of my Apple products since the iPhone 4/iPad 2 days. I do think it gets a little crazy around here when people are fretting about screen temperature and stuff like that and trying to figure out which display maker's screen is inside their iPhone/iPad/Mac. The conspiracy theories on Macrumors get pretty crazy--I wonder what some of the Apple Store employees think when people bring their stuff in and say "I want one with an LG display. This one is a Sharp. I want a cooler display temperature."

I do understand the need to have my Apple stuff be as close to perfect as possible though--it's an illness. 🙂
 
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spiderman0616 said:
I honestly think what happens is that the more units you return, the more you inspect the next one you get. I had this happen with iPhone 4 and iPad 2. Dead pixels must have been a lot more common back then, because I had them on both of those items more than once. Apple was really patient about letting me exchange for new units, but every time I exchanged, I got more and more nitpicky about other things--most of them being miniscule cosmetic issues that nobody would ever notice. It's a viscious cycle sometimes.

I will never put up with dead pixels, EVER--but I haven't had any on any of my Apple products since the iPhone 4/iPad 2 days. I do think it gets a little crazy around here when people are fretting about screen temperature and stuff like that and trying to figure out which display maker's screen is inside their iPhone/iPad/Mac. The conspiracy theories on Macrumors get pretty crazy--I wonder what some of the Apple Store employees think when people bring their stuff in and say "I want one with an LG display. This one is a Sharp. I want a cooler display temperature."

I do understand the need to have my Apple stuff be as close to perfect as possible though--it's an illness. 🙂
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From the Apple employees I've joked about in relation to this, they know the serial offenders, they have a good laugh and also take bets on how many units they return. Imagine a hypochondriac that reads medical forums, the same goes for owners of new apple products that read MR and suddenly become aware of the critical issues that just turned their perfect device into a awful defect....
 
My iPad Pro has 2 dead pixels, one struggles with blacks (white dot), the other struggles with reds (white dot).

The latter is really annoying as its in the middle of the screen and is visible mainly on white and red backgrounds...

ImageUploadedByTapatalk1452983848.774446.jpg


Would you return it for an exchange?
 
AGamble said:
My iPad Pro has 2 dead pixels, one struggles with blacks (white dot), the other struggles with reds (white dot).

The latter is really annoying as its in the middle of the screen and is visible mainly on white and red backgrounds...

View attachment 610857

Would you return it for an exchange?
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If it bothers you then you should exchange it.
 
A few years ago I ordered a new iMac and it arrived with dead pixels/dust under the screen. Apple sent out a replacement immediately and without question. That one had the same issue. Once again Apple acted immediately. Indeed, for a short while I had three iMacs in my house.

It's hugely frustrating to get a defective product, but I can't fault Apple's customer service.
 
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AGamble said:
Would you return it if it was yours? Will Apple accept the exchange?
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What have you got to lose?

Sure, if it's under warranthy and something breaks/is already broken I would go for an exchange 100% of the time. That's why they have warranties.
 
I rang Apple today and they said that two dead pixels is unacceptable and the unit must be sent back to the merchant for an exchange as its within the 14 day money back guarantee.

Outside the 14 days it'll Apples responsibility.

Im not sure what their view is regarding colour uniformity but it sounds as though a dead pixel labels the unit defective.

*my unit was technology purchase bought through my employees benefit program.
 
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