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Apple addressing cracks on white MacBooks casings

netnothing

netnothing

macrumors 68040
Original poster
Mar 13, 2007
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This was posted over at AppleInsider. Hopefully good news for those dealing with cracking issues!

Apple addressing cracks on white MacBooks casings

By Slash Lane
Published: 01:00 PM EST

Apple is privately acknowledging an issue with the enclosure on some of its white 13-inch MacBooks, which in some cases have seen the formation of hairline cracks during normal usage patterns.

The Cupertino-based Mac maker is said to have issued a bulletin to its authorized service providers in March that essentially reverses its stance on replacing the bottom casing of notebooks that may be experiencing these symptoms.
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The full article is here:
http://www.appleinsider.com/articles/09/04/08/apple_addressing_cracks_on_white_macbooks_casings.html

-Kevin
 
Now they just need to address the same with the iPhone 3G and make changes so the case no longer cracks.
 
dubels said:
They have been replacing them for about a year and a half now. Even out of warranty.
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Yeah but it's never been official, or even acknowledged from Apple. This however, if true, is at least an acknowledgment from Apple (not publicly of course ;) ) that there is a problem or defect, and hopefully people (even out of warranty) won't have to plead and deal to get it fixed.

-Kevin
 
As far as I'm concerned, Apple has been acknowledging the cracks in both iPhone 3G and MacBook's. Not eligible for support and have a crack? No problem, set up repair. Every defect doesn't have to be released to the public. For the cracks, we got internal documents to allow repairs for those who have cracks. I haven't heard of anyone who had a hard time dealing with AppleCare in getting a repair done.
 
iLog.Genius said:
As far as I'm concerned, Apple has been acknowledging the cracks in both iPhone 3G and MacBook's. Not eligible for support and have a crack? No problem, set up repair. Every defect doesn't have to be released to the public. For the cracks, we got internal documents to allow repairs for those who have cracks. I haven't heard of anyone who had a hard time dealing with AppleCare in getting a repair done.
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Their service is fine, but how about fixing the problems so that they dont continuously occur?
 
drew0020 said:
Their service is fine, but how about fixing the problems so that they dont continuously occur?
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As much I wish Apple pushes out "perfect" laptops, it's not going to happen. Things like cracks on the last-gen MacBook and the problems with the current-gen MacBook & MacBook Pro's is going to happen because Apple is "mass producing now". Apple will fix problems if they happen but to totally crack down on it, not going to happen with their popularity.

Customers really need to understand that there will be chances where they purchase a computer and find tat something will be faulty or defective. I can't tell you how many times where a customer will call in and complain that something is not working or doesn't look right. It will happen, Apple will act accordingly.
 
iLog.Genius said:
As far as I'm concerned, Apple has been acknowledging the cracks in both iPhone 3G and MacBook's. Not eligible for support and have a crack? No problem, set up repair. Every defect doesn't have to be released to the public. For the cracks, we got internal documents to allow repairs for those who have cracks. I haven't heard of anyone who had a hard time dealing with AppleCare in getting a repair done.
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Ive takin my MacBook to apple for the cracks on the bottom, they basically told me nothing is wrong and that they wouldnt replace anything.
 
iLog.Genius said:
Call AppleCare.
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I actually did when my topcase cracked, I made mention of bottom case cracks also. He said he would check it out but nothing ever happened with that. It doesnt matter anymore to me as I sold it last week, Im now awaiting arrival of my new Aluminum 2.4
 
My sister in law got the cracks/chips on the top casing where the lid closes and they fixed it no questions asked through Applecare. Of course I sent her in prepared for a rejection with internet examples to prove that this was a known issue and not some type of abuse. But, she said the store didn't even ask one question, just took her Applecare info and set up the repair. She had it back good as new in a few days.
 
mscriv said:
My sister in law got the cracks/chips on the top casing where the lid closes and they fixed it no questions asked through Applecare. Of course I sent her in prepared for a rejection with internet examples to prove that this was a known issue and not some type of abuse. But, she said the store didn't even ask one question, just took her Applecare info and set up the repair. She had it back good as new in a few days.
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Topcase wasnt a problem at all to get replaced, just the other cracked plastics are
 
hey
my white macbook has also suffered 2 cracks on the edge of the palm rest..
do i have to take it to an Apple Store only, or will those Apple Authorized Dealers here in Canada will take care of it too for free?
thanks
 
nihalz said:
hey
my white macbook has also suffered 2 cracks on the edge of the palm rest..
do i have to take it to an Apple Store only, or will those Apple Authorized Dealers here in Canada will take care of it too for free?
thanks
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I'd try the Authorized dealer first and see. Especially if the Apple store is far away from where you are.

-Kevin
 
drew0020 said:
Their service is fine, but how about fixing the problems so that they dont continuously occur?
Click to expand...

Like what exactly? Replacing plastic with aluminum perhaps? Oh yeah they did that. Or do you mean people that bought a white MB should get alu MBs for free? I for one would not like that as I would lose FW.

My MB has a crack on the palm rest, but it doesn't effect the use of it so I will not get it fixed until I'm ready to sell it.
 
Mine has a crack on the top light apple logo that follows the "cutout" upward. I have no clue how it happened as my laptop is a bedroom computer and has only been out of the house twice in its life.

I wonder if the apple store will do anything for it or tell me I broke it.
 
I have always taken my MacBook to get it fixed when cracks appeared. I've never had any problems. If I had a crack, I would take it back and get it fixed. There's no reason not to. If they give you any trouble, firmly insist that it's a manufacturing defect and or ask to speak to a manager.
 
tripletaker said:
I have always taken my MacBook to get it fixed when cracks appeared. I've never had any problems. If I had a crack, I would take it back and get it fixed. There's no reason not to. If they give you any trouble, firmly insist that it's a manufacturing defect and or ask to speak to a manager.
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Just looked - I now have a small hair line crack where the screen closes on the inside.

I'll give apple care a call and see what they say.
 
But do they actually fix it even if it's out of warranty like the article mentions?

I'm in Greece (where I believe that the Authorized Service Provider will simple laugh at me if I ask) and I'm thinking of sending it to the US for repair if they actually do it.

Any feedback from the Apple store in Chicago? Do they take it in? How long does the replacement take?
 
I went in today to the Apple store to see what they could do about the cracks on my macbook. They guy gave me some bs excuse about how they only cover the top case. I wasn't to worried about the cracks and wasn't in the mood to argue so I just left.
 
MasterNile said:
Like what exactly? Replacing plastic with aluminum perhaps?
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Like what? How about make the plastic stronger,or thicker where they had the cracks.Never heard of an engineering change when something has a flaw?

Mine has been fine because I use it as a desktop computer,but I've seen several of the white plastic ones with cracks years ago,so it was going on for a while before the went to the alloy MB.
 
20090412-55i771t7g2tu981xpqcw8s2rb.jpg


Is that Crack in the above picture is covered under this?
 
drew0020 said:
Now they just need to address the same with the iPhone 3G and make changes so the case no longer cracks.
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I've had an iPhone 3G for almost 8 months, it doesn't have a hard shell case, and I've not had any issues with cracks whatsoever (and its a white model at that).

Now, I did just have my "palm rest" on my Macbook replaced (a piece broke loose on the right edge. They replaced the whole cover at no charge (I've Applecare).
 
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