So like many of you, I am having a frustrating experience with UPS. I ordered an iPhone 7 Plus, Jet Black, 256GB, T-Mobile, at 3:07am EST on Friday September 9. The estimated delivery date was originally between October 4 - October 10. I was pleasantly surprised when I woke up (on Saturday September 17) and saw that I was "Preparing to Ship". Then on Tuesday I received notification that it had shipped. Apple said it would be here on Monday, September 26. UPS however said that it would be here Today (Thursday September, 22). However, when I woke up today, my tracking info showed that my phone had gone from China, to Korea, then somehow left China again??? 
It had also showed that the date had been pushed back to tomorrow (Friday, September 23). So I decided to open a chat with UPS support. I did this because I will be making a trip (to Rhode Island as mentioned in the chat) and no one will be at my house to accept the delivery...
Conversation with UPS (removed names and any information):
TL;DR #FirstWorldPromblems
It had also showed that the date had been pushed back to tomorrow (Friday, September 23). So I decided to open a chat with UPS support. I did this because I will be making a trip (to Rhode Island as mentioned in the chat) and no one will be at my house to accept the delivery...Conversation with UPS (removed names and any information):
- Initial Question: What is going on?
- UPS: Hi, this is UPS. I'll be happy to assist you.
- Me: Hi UPS
- UPS: Yes, do you have a tracking number that I can check?
- Me: Excuse my language, but what the hell is going on with my package. It landed in Korea, then some how broke the laws of physics by leaving China [again]. Tracking Number: XXXXXXXXXXXXXXX
- UPS: I understand that you feel that way. Is this a new Iphone?
- Me: I was supposed to get my package, today, and now tomorrow? however I do not trust that estimate at all after what just happened. Yes it is.
- Me: This is very frustrating, because if this coming in on Monday, nobody will be at my house to sign for it.
- Me: And I will be in Rhode Island....
- Me: Yes this is a new iPhone.
- UPS: I am sorry if the shipment was not yet delivered. The package is still in transit going to your address and as of now, it is undergoing to the normal route.
- UPS: I would strongly suggest that you continue to track the package for further updates as well since the shipment was not yet in the US.
- Me: Thanks for the computerize response....
- File attachment upload has started.
- The file Screen Shot 2016-09-22 at 8.59.11 AM.png (123.91KB) was received.
- Me: Again not sure how my package went from china to Korea and almost instantaneously back to china....
- UPS: Thanks for the image. I apologize, we are unable to provide the exact delivery date since I don't want to give false information.
- Me: Well that is good to know...Guess ill just go bash UPS on the web cause this is incredibly frustrating. and the fact that if its coming next and no one well be here to sign for it.
- Me: next week*
- UPS: I totally understand your frustration regarding this. I am sorry if we are unable to provide exact delivery date.
- Me: Is there any information you can give me that the tracking webpage doesn't? Not saying you need to give me a delivery date, just like where is it? because seeing it go back and forth between china and Korea is really weird. Leaves China, Arrives in Korea, Leaves China Again???
- UPS: I am showing the same scans as well in my end. I can say that it is the normal route of the package.
- Me: Well that is really odd, not to mention a waste of time, money, resources....
- UPS: I am really sorry, HansumKingTut. I understand that you are waiting for this package. Kindly keep on tracking the shipment for further updates.
- Me: I definitely will.
TL;DR #FirstWorldPromblems
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