7 Plus unresponsive after a fall.

Discussion in 'iPhone Tips, Help and Troubleshooting' started by MacUser09, May 26, 2017.

  1. MacUser09 macrumors regular

    Joined:
    Sep 26, 2009
    Location:
    UK
    #1
    Fell off my bike yesterday. My iPhone 7 Plus, though unmarked is now unresponsive. I cannot even power off.

    It is still receiving messages, and I have connected to iTunes and backed everything up, and it has updated all the apps, so partially still working.

    I have tried holding power button and volume button, but no success. Does anyone have any suggestions as to what else I might try before sending away for repair?

    Which brings me to my next query.

    Seeing as I can't power off, or erase all my data prior to sending away, Would it be better to run the battery right down to zero so the phone powers off before sending away?

    Anything else I might try?

    TIA
     
  2. jetsam macrumors 6502

    Joined:
    Jul 28, 2015
    #2
    I don't think there's anything you can do other than getting it repaired/replaced.

    If you have "Find my iPhone" enabled, you can erase all data remotely.
     
  3. AlliFlowers Contributor

    AlliFlowers

    Joined:
    Jan 1, 2011
    Location:
    L.A. (Lower Alabama)
    #3
    Is it just the power button that's unresponsive?
     
  4. MacUser09 thread starter macrumors regular

    Joined:
    Sep 26, 2009
    Location:
    UK
    #4
    No. It's also the screen. I cannot enter the passcode, and have also noticed a small bright spot when screen is black when restting, so it seems there is some damage. Tried resetting, but nothing changes.

    Next job is to find how to erase phone remotely as suggested by jetsam, so that I can return to Apple for repair.

    Thanks
     
  5. MacUser09 thread starter macrumors regular

    Joined:
    Sep 26, 2009
    Location:
    UK
    #5
    Update.

    Was in Thailand when I broke my phone. Not easy to find a local Authorised dealer, so booked an appointment at Apple Store prior to my return last week. They could not repair, so replaced for free as was still under warrantee.

    Happy days.
     

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