Again. Bought a 50" Plasma and the price went down by $2000 in less than six motnhs. I LOVE it every day.
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8GB iPhone Price Drop, 4GB iPhone Discontinued
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Again. Bought a 50" Plasma and the price went down by $2000 in less than six motnhs. I LOVE it every day.
My Refund Experience After Price Drop
I am a fairly recent switcher to Apple (Feb 2006). l generally love the products and have been extremely happy with the iMac and the iPhone. I don't necessarily drink the apple bathwater, but I do tout to friends and family the ease of use and intuitiveness of some of the products.
I agree with most of the folks who are disappointed with the price drop and regardless of what other people are saying in this forum, most companies do NOT drop prices on their products that much that quickly.
My wife purchased the iPhone as a gift for me
on August 17th. Yes that means I missed the 14-day return window by 4 days or so.
As any enterprising person might do, I called the Apple Store where my wife purchased the phone and explained my disappointment and I would appreciate whatever they could do for me. The store clerk was extremely rude, unhelpful, said "your out of luck buddy". I asked to speak with the store manager and the clerk said, "The Manager's too busy, call back later". Now this is my first experience with any level of Apple customer service and at this point I was even more upset. He could have taken my name, had the manager call me back, or something. But the shear rudeness was just appalling.
So I called the main Apple customer service number. The only way I could get to a person was to go through the menu system as if I wanted to buy an iPhone. I explained I was disappointed in the price drop, but even more disappointed in the way my call was handled by the local store clerk.
The guy on the main Apple line hinted at the fact that there really wasn't any corporate-wide policy on refunds aside from the 14-day rule. So he put me on hold, called my local Apple store, got the manager on the phone and pulled me back into the call. The manager apologized profusely for the store clerk. He said he couldn't give me a straight rebate due to my purchase being past the 14 days, but he did offer and "In-store Credit" of $200. That was good customer service and needless to say I'm extremely happy with the results.
I think I'll use the $200 to buy my wife the iPhone
I am a fairly recent switcher to Apple (Feb 2006). l generally love the products and have been extremely happy with the iMac and the iPhone. I don't necessarily drink the apple bathwater, but I do tout to friends and family the ease of use and intuitiveness of some of the products.
I agree with most of the folks who are disappointed with the price drop and regardless of what other people are saying in this forum, most companies do NOT drop prices on their products that much that quickly.
My wife purchased the iPhone as a gift for me
on August 17th. Yes that means I missed the 14-day return window by 4 days or so.As any enterprising person might do, I called the Apple Store where my wife purchased the phone and explained my disappointment and I would appreciate whatever they could do for me. The store clerk was extremely rude, unhelpful, said "your out of luck buddy". I asked to speak with the store manager and the clerk said, "The Manager's too busy, call back later". Now this is my first experience with any level of Apple customer service and at this point I was even more upset. He could have taken my name, had the manager call me back, or something. But the shear rudeness was just appalling.
So I called the main Apple customer service number. The only way I could get to a person was to go through the menu system as if I wanted to buy an iPhone. I explained I was disappointed in the price drop, but even more disappointed in the way my call was handled by the local store clerk.
The guy on the main Apple line hinted at the fact that there really wasn't any corporate-wide policy on refunds aside from the 14-day rule. So he put me on hold, called my local Apple store, got the manager on the phone and pulled me back into the call. The manager apologized profusely for the store clerk. He said he couldn't give me a straight rebate due to my purchase being past the 14 days, but he did offer and "In-store Credit" of $200. That was good customer service and needless to say I'm extremely happy with the results.
I think I'll use the $200 to buy my wife the iPhone
Why doesn't the Nokia deserve to be compared to the iPhone? Steve compares them even though the Nokia clearly out features the iPhone and is aimed at a different market, the 'proper' smarthone.
You're right again! But I never said that everyone who bought the iPhone at launch was dumb did I. You're not dumb because you bought the iPhone.
I wouldn't have wanted to even with the option... Option: funny word that isn't it, almost implies nobody forced you to pay $600 for the thing...
what a joke!
I have never been so disappointed in a company before in my life. My 4gb iphone is now obsolete after 60 days!?! What a joke! I have been learning how to use my new Mac Mini for a few months now and admitedly was getting drunk off the Kool-Aid. Now I see I have made a huge mistake. Thanks for the wake up call Apple. I knew there was a reason I never liked your products. I guess I should start learning Vista! Way to go Apple, keep up the great Customer Appreciation!
I have never been so disappointed in a company before in my life. My 4gb iphone is now obsolete after 60 days!?! What a joke! I have been learning how to use my new Mac Mini for a few months now and admitedly was getting drunk off the Kool-Aid. Now I see I have made a huge mistake. Thanks for the wake up call Apple. I knew there was a reason I never liked your products. I guess I should start learning Vista! Way to go Apple, keep up the great Customer Appreciation!
Steve Jobs just taught you a bible lesson:
Matthew 20
Parable of the Vineyard Workers
For the Kingdom of Heaven is like the landowner who went out early one morning to hire workers for his vineyard. He agreed to pay the normal daily wage and sent them out to work.
At nine oclock in the morning he was passing through the marketplace and saw some people standing around doing nothing. So he hired them, telling them he would pay them whatever was right at the end of the day. So they went to work in the vineyard. At noon and again at three oclock he did the same thing.
At five oclock that afternoon he was in town again and saw some more people standing around. He asked them, Why havent you been working today?
They replied, Because no one hired us.
The landowner told them, Then go out and join the others in my vineyard.
That evening he told the foreman to call the workers in and pay them, beginning with the last workers first. When those hired at five oclock were paid, each received a full days wage. When those hired first came to get their pay, they assumed they would receive more. But they, too, were paid a days wage. When they received their pay, they protested to the owner, Those people worked only one hour, and yet youve paid them just as much as you paid us who worked all day in the scorching heat.
He answered one of them, Friend, I havent been unfair! Didnt you agree to work all day for the usual wage? Take your money and go. I wanted to pay this last worker the same as you. Is it against the law for me to do what I want with my money? Should you be jealous because I am kind to others?
So those who are last now will be first then, and those who are first will be last.
pastor majordude
AT&T Stores last to know of new price.
If you recently purchased an iPhone or plan on getting one since the price drop, currently AT&T stores were not notified and STILL selling both iPhone models and at the original price. AT&T is selling the 8GB at the original price and giving a $200 credit since their system doesn't have the new price.
I bought my phone on Friday and A&TT skipped procedure and just gave me $200 credit rather than work an exchange and the whole re-stocking fee thing.
Apparently AT&T wasn't told about the change since when I talked to one of the sales reps they were told when somebody came in asking to return their phone.
If you recently purchased an iPhone or plan on getting one since the price drop, currently AT&T stores were not notified and STILL selling both iPhone models and at the original price. AT&T is selling the 8GB at the original price and giving a $200 credit since their system doesn't have the new price.
I bought my phone on Friday and A&TT skipped procedure and just gave me $200 credit rather than work an exchange and the whole re-stocking fee thing.
Apparently AT&T wasn't told about the change since when I talked to one of the sales reps they were told when somebody came in asking to return their phone.
I'm not sure why everyone is SO pissed. The hardware dropped in price, and apple realized most consumers weren't willing to pay 600. You guys got your two months exclusivity, its all part of the 'apple product cycle'. You got caught up in the hype and were willing to pay 600.
Its just like when the PS2 came out here in Australia. It started at crazy over 1000$ prices and quickly fell to the 800's, then slowly spiraling down. Big gizmos always start that way... doesn't anyone remember?
The price of early adoption of big, expensive hyped up devices is always going to be $50-100/month.
Its just like when the PS2 came out here in Australia. It started at crazy over 1000$ prices and quickly fell to the 800's, then slowly spiraling down. Big gizmos always start that way... doesn't anyone remember?
The price of early adoption of big, expensive hyped up devices is always going to be $50-100/month.
I am a fairly recent switcher to Apple (Feb 2006). l generally love the products and have been extremely happy with the iMac and the iPhone. I don't necessarily drink the apple bathwater, but I do tout to friends and family the ease of use and intuitiveness of some of the products.
I agree with most of the folks who are disappointed with the price drop and regardless of what other people are saying in this forum, most companies do NOT drop prices on their products that much that quickly.
My wife purchased the iPhone as a gift for me
As any enterprising person might do, I called the Apple Store where my wife purchased the phone and explained my disappointment and I would appreciate whatever they could do for me. The store clerk was extremely rude, unhelpful, said "your out of luck buddy". I asked to speak with the store manager and the clerk said, "The Manager's too busy, call back later". Now this is my first experience with any level of Apple customer service and at this point I was even more upset. He could have taken my name, had the manager call me back, or something. But the shear rudeness was just appalling.
So I called the main Apple customer service number. The only way I could get to a person was to go through the menu system as if I wanted to buy an iPhone. I explained I was disappointed in the price drop, but even more disappointed in the way my call was handled by the local store clerk.
The guy on the main Apple line hinted at the fact that there really wasn't any corporate-wide policy on refunds aside from the 14-day rule. So he put me on hold, called my local Apple store, got the manager on the phone and pulled me back into the call. The manager apologized profusely for the store clerk. He said he couldn't give me a straight rebate due to my purchase being past the 14 days, but he did offer and "In-store Credit" of $200. That was good customer service and needless to say I'm extremely happy with the results.
I think I'll use the $200 to buy my wife the iPhone
See, good things happen to people that ask nicely.
I am a fairly recent switcher to Apple (Feb 2006). l generally love the products and have been extremely happy with the iMac and the iPhone. I don't necessarily drink the apple bathwater, but I do tout to friends and family the ease of use and intuitiveness of some of the products.
I agree with most of the folks who are disappointed with the price drop and regardless of what other people are saying in this forum, most companies do NOT drop prices on their products that much that quickly.
My wife purchased the iPhone as a gift for me
As any enterprising person might do, I called the Apple Store where my wife purchased the phone and explained my disappointment and I would appreciate whatever they could do for me. The store clerk was extremely rude, unhelpful, said "your out of luck buddy". I asked to speak with the store manager and the clerk said, "The Manager's too busy, call back later". Now this is my first experience with any level of Apple customer service and at this point I was even more upset. He could have taken my name, had the manager call me back, or something. But the shear rudeness was just appalling.
So I called the main Apple customer service number. The only way I could get to a person was to go through the menu system as if I wanted to buy an iPhone. I explained I was disappointed in the price drop, but even more disappointed in the way my call was handled by the local store clerk.
The guy on the main Apple line hinted at the fact that there really wasn't any corporate-wide policy on refunds aside from the 14-day rule. So he put me on hold, called my local Apple store, got the manager on the phone and pulled me back into the call. The manager apologized profusely for the store clerk. He said he couldn't give me a straight rebate due to my purchase being past the 14 days, but he did offer and "In-store Credit" of $200. That was good customer service and needless to say I'm extremely happy with the results.
I think I'll use the $200 to buy my wife the iPhone
Congrats with that! I am going to try and talk to my Apple Store manager and see what can happen. I had one of the two iphones go dead on me as well... hrmmm
And at MAcWorld in five months, the iPhone will have a bigger flashdrive for the same price. Will you be pissed at that too? And then a few months later....
Thats five months... this is two....
...and from what I hear, the way apple store employees are handling the situation is very inconsiterate and rude... Personally, I feel Apple should take back all the free 8 GB iPhones they gave their employees for flaunting this whole situation in the early adopter/consumer's face.
From the story on FoxNews.com:
"People who bought the iPhone weeks or months ago must really be annoyed, and with good reason," Tim Beyers, an analyst at The Motley Fool research and investment group, told the Associated Press. "They might think twice about being the first to buy future Apple products. This smacks a little of desperation, and it's very unlike Apple."
"People who bought the iPhone weeks or months ago must really be annoyed, and with good reason," Tim Beyers, an analyst at The Motley Fool research and investment group, told the Associated Press. "They might think twice about being the first to buy future Apple products. This smacks a little of desperation, and it's very unlike Apple."
Here is what Apple Should do: Credit everyone back $100. and then donate another 50. per phone to Project Red!!
Everyone wins and feels good!!!
Everyone wins and feels good!!!
If I bought a product and it dropped $200 within 2 months, I'd be kind of annoyed, but that's why I never buy bleeding edge products where this type of occurrence is not unusual. You paid a premium to have a bleeding edge product that you could brag about to everyone you knew, and you totally got your money's worth!
Unless you bought an iPhone in the past 2 weeks, 30 days max, then you have no legitimate claim to be upset. A little bit annoyed, that's understandable, but that's all.
Unless you bought an iPhone in the past 2 weeks, 30 days max, then you have no legitimate claim to be upset. A little bit annoyed, that's understandable, but that's all.
5 months + 2 months = 7 months. Anything after 6 months becomes logical. I bought mine expecting something new to be out 6 months down the road.
Thanks for pointing out the 5 months though, you are a very helpful person!
Of course Apple are a business. I realize such relationship building probably won't help the share price in the short term, but believe that there are upsides in the mid to long-term in terms of future early-adopting, positive PR, and consumers being less paranoid overall about purchasing Apple products. They're not obligated to make this their policy, but the opportunity exists.
I'd like to know what bleeding edge product drops in value this high of a percentage just after 2 months? Xbox? Nope... Wii? Nope... Hmm, nothing? Interesting situation.
What's obsolute about it? You mean you can't listen to music or make calls anymore? CRAP! I have a four year old car. It still runs.
Yeah go to Vista or sign up with a Microsoft music service that all of a sudden dissappears!
Yes and that was $2000. not $200. !
Someone else posted that if you are in a 14 day window from today you can get $200 back.
I would drop by the apple store and find out.
Your phone no longer dials?
Call applecare. Perhaps they can find out why your iPhone suddenly became "obsolete" today and no longer dials....
?!??!
Here is what Apple Should do: Credit everyone back $100. and then donate another 50. per phone to Project Red!!
Everyone wins and feels good!!!
I'd be happy with a $100 credit to either the Apple or iTunes stores.
Then no worries. You're still within the 14 day return period and other than a trip back to the Apple Store for the credit, you're good to go.
Let's face it guys. The iPod touch is THE touch screen apple product number one. The touch screen was meant for the iPod but debuted in the iPhone so that Apple could make some quick cash in the phone business.
That is the reason why the iPod touch is a phone less iPhone. Cannibalizations in the highest degree.
All of you first adopters have been used like hookers.
..............except for Apple. $100 times the million of iPhones sold quickly adds up to a whole lot of money.
That is the reason why the iPod touch is a phone less iPhone. Cannibalizations in the highest degree.
All of you first adopters have been used like hookers.
Here is what Apple Should do: Credit everyone back $100. and then donate another 50. per phone to Project Red!!
Everyone wins and feels good!!!
..............except for Apple. $100 times the million of iPhones sold quickly adds up to a whole lot of money.