I would encourage people to file a complaint with the Federal Trade Commission at
www.ftc.gov
As a consumer of Apple products, I am outraged at the recent drop of the Apple iPhone of 33% after only nine weeks on the market. I purchased three phones from Apple directly off their web site, two on June 29 and one on July 17. I just spent 48+ minutes waiting on hold for a representative (Tim) to explain to me why I shouldn't be upset about the drastic price reduction when, only 9 weeks later, the price went from $599 to $399. I then spent another 15 minutes waiting to speak to a supervisor, (Jessica, extension # 46359) to basically tell me "too bad, that's technology for you as prices come down all the time." She presented no insight into the situation and was, quite frankly, geared to do nothing but stonewall.
The fact is I have made tens of thousands of dollars worth of technology purchases over the years and recognize that product pricing goes down after a product has been on the market for awhile. However, this is an unprecedented drop in a few short weeks and is outrageous in the extreme. Apple announced this price drop the same day they announced all their new iPod products and is certainly no coincidence. For months through the winter and spring of this year they plied us with commercials about the iPhone, hyping it more than any pre-product launch I can recall. I feel this is akin to a "bait and switch" ploy by Apple since I feel I can assume that most of the first purchasers of this product were die-hard Apple customers such as myself, and that what Apple has done is take advantage of that loyalty.
I want to know why I deserve this punishment from Apple. Furthermore, I would like to know who I should direct my outrage to regarding the use of Apple computers in Maine's schools. Unless Apple does the right thing in this situation, I intend to focus my future efforts on purchasing laptops for Maine's school children from a PC manufacturer.