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iPhone 4 back panel shattered, now what?

S

slimfinity

macrumors member
Original poster
Jul 2, 2010
44
0
So I was pulling my iPhone 4 out of my shorts pocket and it slipped out of my hand and landed in my driveway. I picked it up and the back glass is completly shattered. Im not talking a crack or two, Im talking completely shattered. I have invisishield on both front and back. I measured my pocket height and its only about 30" above the ground. I have dropped my previous cell phones on occasion and have never had an issue. I' am dissapointed but thankfully it still works fine. Now, is there a way to replace my back glass?
I have not purchased a warranty, if I do so will the back glass be covered?
What are my options to repair the back glass?
Please help!
 
Since it is user damage, Apple will not cover it.

However, you can check websites (iFixit) and see if they have a glass back available for the iPhone 4.
 
no luck

I checked it out and the only have earbuds for the i4. Any other suggestions?
 
Go to your local apple store, be very nice and very polite. Ask themin a kind of clueless way, Gosh, I just got it and I love it so much, is there anything you can do? I bet they replace it for free.
 
Just wait. The back panel is easy to remove and i predict that a lot of third party companies will be making replacement ones soon. Nothing you can do for the time being.
 
I'll ask again, did you purchase it with an Amex card or equivalent with purchase protection plan?

I'm amazed nobody was smart enough to do this to take advantage of free 90 day insurance?
 
That's kinda cool about selling the glass on ebay...however, it says that the glass is OEM with the 32GB designation but Apple didn't designate storage capacity on the iP4 (at least not on my 16GB...maybe someone with a 32GB can shed some light?)...:confused:
Clearly not OEM...just sayin'
 
If i can figure out how to get pictures from iphoto onto here ill put pics up. I purchased with a Visa card from att website.

I still have the invisishield on the front and back, I dont want to peel it off the back because I dont know off all the glass will fall off.
 
Take it to the Apple Store and speak to them politely as the other user suggested. It doesn't hurt to try.
 
aha, my apologies. Well Engadget got their hands on a white back cover from this place, maybe if you look around the site some more? :/ It isn't much help I know but good luck.

edit:
whoa the price conversion comes out to 118 bucks?! I wouldn't go with that, sorry. Best bet is to wait for more affordable replacements or talk to apple.
 
Either contact your credit card company, or see what Apple wants to replace it.

There are some 3rd party companies that look like they're going to offer replacement backs. I saw a carbon fiber one yesterday... not price or availability time frame, though.
 
Or....

You can add squaretrade insurance and utilize it in a couple of weeks... i know it's not the right thing to do... but i'm not the one who's gonna do it. I have state farm for $50 a year for mine... been that way since original iPhone came out.
 
slimfinity said:
So I was pulling my iPhone 4 out of my shorts pocket and it slipped out of my hand and landed in my driveway. I picked it up and the back glass is completly shattered. Im not talking a crack or two, Im talking completely shattered. I have invisishield on both front and back. I measured my pocket height and its only about 30" above the ground. I have dropped my previous cell phones on occasion and have never had an issue. I' am dissapointed but thankfully it still works fine. Now, is there a way to replace my back glass?
I have not purchased a warranty, if I do so will the back glass be covered?
What are my options to repair the back glass?
Please help!
Click to expand...

Is your reception better or worse since you dropped it?
 
Im the type of guy that can talk my way into or out of anything. I can sell ice to an eskimo. Went to ATT and they could do nothing, which I completely understand. So I called Apple. They guy wanted me to stop using the phone immediately because the glass was shattered (concerned for my safety). After explaining it was the only phone I had, I continued to explain what happened and confessed my love for apple. After a short time on hold he returned and informed me that they would do a one time replacement. Wow!!!! How cool. They will send me a new phone and charge my CC for a replacement phone. Once I return the shattered phone there will be no charges. I also want to add that I dealt with one person the entire time. Yes, I was put on hold a few times, but I dealt with the same guy from beginning to end. I'm very happy with the outcome of this. Apple went beyond the call. I have always been extremely satisfied with their products. This is the first time I've dealt with customer service/technical support regarding a problem. I am a very happy customer and will gladly continue to purchase apple products.
 
slimfinity said:
Im the type of guy that can talk my way into or out of anything. I can sell ice to an eskimo. Went to ATT and they could do nothing, which I completely understand. So I called Apple. They guy wanted me to stop using the phone immediately because the glass was shattered (concerned for my safety). After explaining it was the only phone I had, I continued to explain what happened and confessed my love for apple. After a short time on hold he returned and informed me that they would do a one time replacement. Wow!!!! How cool. They will send me a new phone and charge my CC for a replacement phone. Once I return the shattered phone there will be no charges. I also want to add that I dealt with one person the entire time. Yes, I was put on hold a few times, but I dealt with the same guy from beginning to end. I'm very happy with the outcome of this. Apple went beyond the call. I have always been extremely satisfied with their products. This is the first time I've dealt with customer service/technical support regarding a problem. I am a very happy customer and will gladly continue to purchase apple products.
Click to expand...

That's great news.

Now get a bumper or otterbox or something. The invisishields are worthless.
 
slimfinity said:
Im the type of guy that can talk my way into or out of anything. I can sell ice to an eskimo. Went to ATT and they could do nothing, which I completely understand. So I called Apple. They guy wanted me to stop using the phone immediately because the glass was shattered (concerned for my safety). After explaining it was the only phone I had, I continued to explain what happened and confessed my love for apple. After a short time on hold he returned and informed me that they would do a one time replacement. Wow!!!! How cool. They will send me a new phone and charge my CC for a replacement phone. Once I return the shattered phone there will be no charges. I also want to add that I dealt with one person the entire time. Yes, I was put on hold a few times, but I dealt with the same guy from beginning to end. I'm very happy with the outcome of this. Apple went beyond the call. I have always been extremely satisfied with their products. This is the first time I've dealt with customer service/technical support regarding a problem. I am a very happy customer and will gladly continue to purchase apple products.
Click to expand...

Not unheard of, especially if you're courteous. Congratulations!
 
These backs prob cost about $5 to make. I wish Apple would sell them for say $25 as replacements.
 
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