iPhone 4 back panel shattered, now what?

Discussion in 'iPhone' started by slimfinity, Jul 2, 2010.

  1. slimfinity macrumors member

    Joined:
    Jul 2, 2010
    #1
    So I was pulling my iPhone 4 out of my shorts pocket and it slipped out of my hand and landed in my driveway. I picked it up and the back glass is completly shattered. Im not talking a crack or two, Im talking completely shattered. I have invisishield on both front and back. I measured my pocket height and its only about 30" above the ground. I have dropped my previous cell phones on occasion and have never had an issue. I' am dissapointed but thankfully it still works fine. Now, is there a way to replace my back glass?
    I have not purchased a warranty, if I do so will the back glass be covered?
    What are my options to repair the back glass?
    Please help!
     
  2. celticpride678

    Joined:
    Feb 15, 2009
    Location:
    Boston, MA
    #2
    Since it is user damage, Apple will not cover it.

    However, you can check websites (iFixit) and see if they have a glass back available for the iPhone 4.
     
  3. uberamd macrumors 68030

    uberamd

    Joined:
    May 26, 2009
    Location:
    Minnesota
    #3
    Do this. Also note that the back panel is incredibly easy to remove and thus easy to replace.
     
  4. slimfinity thread starter macrumors member

    Joined:
    Jul 2, 2010
    #4
    no luck

    I checked it out and the only have earbuds for the i4. Any other suggestions?
     
  5. miamialley macrumors 68030

    miamialley

    Joined:
    Jul 28, 2008
    Location:
    Los Angeles, CA
  6. chakraj macrumors 65816

    chakraj

    Joined:
    Feb 6, 2008
    Location:
    So Cal
    #6
    Go to your local apple store, be very nice and very polite. Ask themin a kind of clueless way, Gosh, I just got it and I love it so much, is there anything you can do? I bet they replace it for free.
     
  7. boy-better-know macrumors 65816

    Joined:
    Jun 30, 2010
    Location:
    England
    #7
    Just wait. The back panel is easy to remove and i predict that a lot of third party companies will be making replacement ones soon. Nothing you can do for the time being.
     
  8. mf2 macrumors newbie

    Joined:
    Jul 1, 2010
    #8
  9. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #9
    I'll ask again, did you purchase it with an Amex card or equivalent with purchase protection plan?

    I'm amazed nobody was smart enough to do this to take advantage of free 90 day insurance?
     
  10. BeyondtheTech macrumors 68020

    BeyondtheTech

    Joined:
    Jun 20, 2007
    #10
  11. Ronnoco macrumors 68030

    Ronnoco

    Joined:
    Oct 16, 2007
    Location:
    United States of America
    #11
    That's kinda cool about selling the glass on ebay...however, it says that the glass is OEM with the 32GB designation but Apple didn't designate storage capacity on the iP4 (at least not on my 16GB...maybe someone with a 32GB can shed some light?)...:confused:
    Clearly not OEM...just sayin'
     
  12. slimfinity thread starter macrumors member

    Joined:
    Jul 2, 2010
    #12
    If i can figure out how to get pictures from iphoto onto here ill put pics up. I purchased with a Visa card from att website.

    I still have the invisishield on the front and back, I dont want to peel it off the back because I dont know off all the glass will fall off.
     
  13. Cottonsworth macrumors regular

    Joined:
    May 11, 2008
    #13
    Take it to the Apple Store and speak to them politely as the other user suggested. It doesn't hurt to try.
     
  14. mf2 macrumors newbie

    Joined:
    Jul 1, 2010
    #14
    aha, my apologies. Well Engadget got their hands on a white back cover from this place, maybe if you look around the site some more? :/ It isn't much help I know but good luck.

    edit:
    whoa the price conversion comes out to 118 bucks?! I wouldn't go with that, sorry. Best bet is to wait for more affordable replacements or talk to apple.
     
  15. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #15
  16. Matthew Yohe macrumors 68020

    Joined:
    Oct 12, 2006
    #16
    Good thing you wasted money on invisishield, eh?
     
  17. Gizmotoy macrumors 65816

    Gizmotoy

    Joined:
    Nov 6, 2003
    #17
    Either contact your credit card company, or see what Apple wants to replace it.

    There are some 3rd party companies that look like they're going to offer replacement backs. I saw a carbon fiber one yesterday... not price or availability time frame, though.
     
  18. bob.loblaw macrumors member

    Joined:
    Feb 26, 2010
    #18
    32GB doesn't state the capacity either.
     
  19. megapopular macrumors 6502a

    Joined:
    Aug 21, 2007
    #19
    Or....

    You can add squaretrade insurance and utilize it in a couple of weeks... i know it's not the right thing to do... but i'm not the one who's gonna do it. I have state farm for $50 a year for mine... been that way since original iPhone came out.
     
  20. Mac'nCheese macrumors 68040

    Mac'nCheese

    Joined:
    Feb 9, 2010
    #20
    Is your reception better or worse since you dropped it?
     
  21. JayLenochiniMac macrumors G5

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    Nov 7, 2007
    Location:
    New Sanfrakota
    #21
    You're funny, encouraging others to commit fraud even though it's against your conscience.
     
  22. slimfinity thread starter macrumors member

    Joined:
    Jul 2, 2010
    #22
    Im the type of guy that can talk my way into or out of anything. I can sell ice to an eskimo. Went to ATT and they could do nothing, which I completely understand. So I called Apple. They guy wanted me to stop using the phone immediately because the glass was shattered (concerned for my safety). After explaining it was the only phone I had, I continued to explain what happened and confessed my love for apple. After a short time on hold he returned and informed me that they would do a one time replacement. Wow!!!! How cool. They will send me a new phone and charge my CC for a replacement phone. Once I return the shattered phone there will be no charges. I also want to add that I dealt with one person the entire time. Yes, I was put on hold a few times, but I dealt with the same guy from beginning to end. I'm very happy with the outcome of this. Apple went beyond the call. I have always been extremely satisfied with their products. This is the first time I've dealt with customer service/technical support regarding a problem. I am a very happy customer and will gladly continue to purchase apple products.
     
  23. Matthew Yohe macrumors 68020

    Joined:
    Oct 12, 2006
    #23
    That's great news.

    Now get a bumper or otterbox or something. The invisishields are worthless.
     
  24. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #24
    Not unheard of, especially if you're courteous. Congratulations!
     
  25. richard371 macrumors 68020

    Joined:
    Feb 1, 2008
    #25
    These backs prob cost about $5 to make. I wish Apple would sell them for say $25 as replacements.
     

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