iPhone 4 back panel shattered, now what?

[Geckotek]

Take it to the Apple Store and speak to them politely as the other user suggested. It doesn't hurt to try.

Im the type of guy that can talk my way into or out of anything. I can sell ice to an eskimo. Went to ATT and they could do nothing, which I completely understand. So I called Apple. They guy wanted me to stop using the phone immediately because the glass was shattered (concerned for my safety). After explaining it was the only phone I had, I continued to explain what happened and confessed my love for apple. After a short time on hold he returned and informed me that they would do a one time replacement. Wow!!!! How cool. They will send me a new phone and charge my CC for a replacement phone. Once I return the shattered phone there will be no charges. I also want to add that I dealt with one person the entire time. Yes, I was put on hold a few times, but I dealt with the same guy from beginning to end. I'm very happy with the outcome of this. Apple went beyond the call. I have always been extremely satisfied with their products. This is the first time I've dealt with customer service/technical support regarding a problem. I am a very happy customer and will gladly continue to purchase apple products.

Exactly what I was going to suggest. You sound like me.

 

[Hellishness]

These backs prob cost about $5 to make. I wish Apple would sell them for say $25 as replacements.

Haaaa!! Apple sells you a piece of rectangular plastic and rubber for $29! I wish they would at least sell a back piece for like $60ish. If they did, it would probably be around $100.

 

[slimfinity]

I was courteous, the guy on the phone was courteous also. Did i mention I talked to the same person the entire time? No, retelling my story 100x or being transferred to countless people. This is the first I've dealt with Apple's customer service and I am extremely impressed. I will be writing a letter of appreciation to Apple and continue to recommend their products. They absolutely surpassed any and all expectations I had while dialing their number.

 

[-MRB]

Times like these I'm glad i took out insurance on my iP4. Covers me from accidental damage, water damage, theft, pretty much everything.


Get a replacement iPhone while it's in for repair too

 

[touchmonkey]

If the back is so easy to get to and replace, I can see all kinds of cool backs available soon.
Wood?

 

[xenopower2]

Buy a new phone - not a big deal.

 

[kernkraft]

If the back is so easy to get to and replace, I can see all kinds of cool backs available soon.
Wood?

Bamboo!

I'm sorry to upset the OP, but to your original question of "iPhone back shattered, now what?", my answer is: "The phone sucks, by the way."

 

[cirial]

http://cnn.cn/shop/apple-iphone-c-256_1059.html

Edit: never mind.. Good job gettin a replacement man! Be careful with the new one!

 

[kernkraft]

I forgot...

Also, you are dropping it wrong!

 

[Hellishness]

If the back is so easy to get to and replace, I can see all kinds of cool backs available soon.
Wood?

As long as you have 3 grand to blow.

 

[winninganthem]

Very cool, glad you had a great experience with their customer service.

 

[atomicbatteries]

Do yourself a favor and buy the square trade warranty over the weekend, I think its like 35% off for the holiday. Covers you for accidental so going forward you wont have to worry.

 

[Mark Booth]

As long as you have 3 grand to blow.

Darn it... WARN us when you link a Gawker site. Now I have to go and clean the pixels on my display!

Mark

 

[haddman]

so much for the incredible near indestructiblegorilla glass.

 

[MozMan68]

Haaaa!! Apple sells you a piece of rectangular plastic and rubber for $29! I wish they would at least sell a back piece for like $60ish. If they did, it would probably be around $100.

Why does everyone refer to the bumpers like there some cheap piece of molded rubber??

I couldn't believe how advanced they are...dual durometer rubber/plastic design with integrated buttons....pretty damn cool and a bargain at $29 if you ask me.

Of course, you will buy some $20 squishy rubber protector with cutouts where the buttons are and tell us all how thrifty you are, right??

No more bumper haters...they rock.

 

[scaredpoet]

These backs prob cost about $5 to make. I wish Apple would sell them for say $25 as replacements.

According to cnn.cn, the backs are selling for $169.99.

For $30 more, you might as well get Apple to replace it for you.

 

[mouthster]

Buy a new phone - not a big deal.

Nice. I think retiring and relaxing is in order as well.

 

[2002cbr600f4i]

Step 1 - whack self in head for not having it in a proper case.... That's a lot of glass and those invisishield things do NOTHING to protect against drops, only scratching.

Step 2 - whack self in head again for dropping your nice phone

Step 3 - whack self in head again for not buying some sort of insurance for the phone

Step 4 - call AppleCare, then bend over and prepare to take it in the popper to get it fixed/replaced

 

[Hellishness]

Why does everyone refer to the bumpers like there some cheap piece of molded rubber??

I couldn't believe how advanced they are...dual durometer rubber/plastic design with integrated buttons....pretty damn cool and a bargain at $29 if you ask me.

Of course, you will buy some $20 squishy rubber protector with cutouts where the buttons are and tell us all how thrifty you are, right??

No more bumper haters...they rock.

Actually, I like bumpers. I've never used one since I don't have an iP4 yet, but they seem pretty good. What I was trying to say with that was that Apple will make a rubber/plastic rectangle (and that's what bumpers are, with some metal) and sell it for $29, so there's NO WAY we'll get a replacement glass back for $25.

 

[PNutts]

Why does everyone refer to the bumpers like there some cheap piece of molded rubber??

I couldn't believe how advanced they are...dual durometer rubber/plastic design with integrated buttons....pretty damn cool and a bargain at $29 if you ask me.

Of course, you will buy some $20 squishy rubber protector with cutouts where the buttons are and tell us all how thrifty you are, right??

No more bumper haters...they rock.

+1

Don't forget the tiny hole for the tiny top microphone. The bumpers are very well engineered.

 

[Ronnoco]

32GB doesn't state the capacity either.

So, CLEARLY, these are not OEM...at least not Apple OEM...LOL

 

[bowlerman625]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_0 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8A293 Safari/6531.22.7)

So I was pulling my iPhone 4 out of my shorts pocket and it slipped out of my hand and landed in my driveway. I picked it up and the back glass is completly shattered. Im not talking a crack or two, Im talking completely shattered. I have invisishield on both front and back. I measured my pocket height and its only about 30" above the ground. I have dropped my previous cell phones on occasion and have never had an issue. I' am dissapointed but thankfully it still works fine. Now, is there a way to replace my back glass?

I have not purchased a warranty, if I do so will the back glass be covered?

What are my options to repair the back glass?

Please help!

Is your reception better or worse since you dropped it?

Oh that's just ignorant to ask. Shame on you!

 

[WeegieMac]

Step 1 - whack self in head for not having it in a proper case.... That's a lot of glass and those invisishield things do NOTHING to protect against drops, only scratching.

Step 2 - whack self in head again for dropping your nice phone

Step 3 - whack self in head again for not buying some sort of insurance for the phone

Step 4 - call AppleCare, then bend over and prepare to take it in the popper to get it fixed/replaced

So you don't read threads before posting then?

The bloke got his phone exchanged by Apple. End of discussion.

 

[slimfinity]

pic of cracked back glass

Here's a pic of the shattered back glass. I still have the invisishield on it cause theres lots of small glass chips that are loose.

 

[MozMan68]

Here's a pic of the shattered back glass. I still have the invisishield on it cause theres lots of small glass chips that are loose.

That looks cool...keep it...