Aha we have the real reason for the post. He thinks if he complains enough Apple will upgrade him to a higher model.
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A very loyal Apple user very disappointed
- Thread starter ckesten
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Aha we have the real reason for the post. He thinks if he complains enough Apple will upgrade him to a higher model.
I got burned buying rev A mac products before. I'm happy with my 2010 macbook pro... 
(and equally jealous of those with the new models of course)
(and equally jealous of those with the new models of course)
I seriously doubt your experience.
You seem to ALWAYS have difficulty with sound.
https://forums.macrumors.com/threads/690772/
Maybe getting your ears checked by a doctor would be your next step. Or surely Apple products keep getting the best reviews for the industry is due to its 'substandard' products. Not.
You seem to ALWAYS have difficulty with sound.
https://forums.macrumors.com/threads/690772/
Maybe getting your ears checked by a doctor would be your next step. Or surely Apple products keep getting the best reviews for the industry is due to its 'substandard' products. Not.
Perhaps you need to have your brain checked by a doctor before questioning someone else hearing.
Well at least the customer service is treating you well. I would exchange this and TEST the new machine in store to see that it all works.
I had a defective machine and got swapped a new one, and got the new MBP like an hour after the store opened on release day (2/24), and my machine has no problems!
I had a defective machine and got swapped a new one, and got the new MBP like an hour after the store opened on release day (2/24), and my machine has no problems!
I still enjoy my Mac gear, but watching their quality sliding downwards is discouraging. I had to exchange four new MBP's in a row before finally getting an acceptable one. Noticed I did not say perfect. I only wanted it to look & function as a new one would.
Whereas I used to never have to return a new Apple computer, now it's a crap shoot.
Whereas I used to never have to return a new Apple computer, now it's a crap shoot.
This is my first MacBook. I have been really wanting to check out OSX forever and finally get over the fact that they cost so much for so little. (not trying to start nething here, I'm a gamer and spec's are important) With that out of the way, I am on my 4th 2011 MBP.
#1 - 13" 2011 had pitting next to the trackpad. Returned and upgraded to the 15" for $900 more.
#2 - 15" 2011 left speaker didnt work. Replaced
#3 - Display port problem and would not stay connected to router. My other laptops and iphones had no problem keeping connection while the MBP dropped out. Replaced
#4 - Has a scratch on the aluminum anti-glare bezel down by the hinge. Drops WiFi like the other. The right speaker is overbearing compared to the left, really annoying no matter how u fade it. Not sure if this is a problem but the top of the trackpad doesnt click, didnt notice this on my others but maybe its supposed to be like this? Could someone answer that for me?
The closest apple store is 2.5 hours away and takes about $110.88 in fuel each time i have to have them replaced. The 3rd time they upgraded me to the 2.3 and anti-glare at no charge which was kind of them but man this is getting frustrating. I really would like to get a working unit but I dont know if its going to happen.
I have also been through 4 verizon iphone's. Current one gets really warm when on a long phone call. So warm that its uncomfortable to hold or put back in my pocket. All of my other iphones never had this problem or a problem at all. I'm glad I'm not the only one going through hell trying to get a working apple product.
#1 - 13" 2011 had pitting next to the trackpad. Returned and upgraded to the 15" for $900 more.
#2 - 15" 2011 left speaker didnt work. Replaced
#3 - Display port problem and would not stay connected to router. My other laptops and iphones had no problem keeping connection while the MBP dropped out. Replaced
#4 - Has a scratch on the aluminum anti-glare bezel down by the hinge. Drops WiFi like the other. The right speaker is overbearing compared to the left, really annoying no matter how u fade it. Not sure if this is a problem but the top of the trackpad doesnt click, didnt notice this on my others but maybe its supposed to be like this? Could someone answer that for me?
The closest apple store is 2.5 hours away and takes about $110.88 in fuel each time i have to have them replaced. The 3rd time they upgraded me to the 2.3 and anti-glare at no charge which was kind of them but man this is getting frustrating. I really would like to get a working unit but I dont know if its going to happen.
I have also been through 4 verizon iphone's. Current one gets really warm when on a long phone call. So warm that its uncomfortable to hold or put back in my pocket. All of my other iphones never had this problem or a problem at all. I'm glad I'm not the only one going through hell trying to get a working apple product.
What the heck are your driving!!?? $20 an hour to drive? Take a cab, it would be cheaper.
This is no joke:
Over the last 12 months:
Purchased first gen iPad and had 6 faulty replacements before being give a 100% refund.
2 faulty iPhones
3 sets of ear buds all of them faulty within a week.
4 faulty macbook pro 17" (3 since January were swopped out and all faulty and failed the extended hardware test when I received them on RAM, hard drive and battery issues)
2 iPad 2s both with backlight bleeding problems.
Apple even refunded me 100% of my Apple care on the 17" as they admitted the could not provide value for money.
At christmas they sold me a faulty WD back up device so I could not back up the macbook 17" before sending in for repair. The Apple support tech guaranteed they would not touch the hard disk and to include a letter in with the machine stating that when sending back which I did. When I got it back they had taken it out and thrown it away. They managed to find it and sent it back and told me to replace it myself and they would send a screw driver and coach me over the phone on how to do it but would not cover damage or destruction to the machine if the process went wrong. They did not want to touch it for legal reasons in case they had corrupted it and so if I tried to install it and it was corrupt then they could say it was my fault. They told me if I wanted to go to a third party I would have to pay for it. In the end they gave me some compensation although the tech superior said they do not use the word 'compensation' rather 'goodwill gesture'. When I told them his predecessor had said 'compensation' and to listen to the conversation as they record them he replied 'oh we did not record that particular conversation'. When I called their bluff and said 'well I did record it' he suddenly hung up and would only deal with me by email.
Apple is an absolute disgrace of a company who just focus now on the shareholders. Im done with them. I despise PCs and Microsoft but at least I wont pay through the hilt to get screwed over anymore.
Over the last 12 months:
Purchased first gen iPad and had 6 faulty replacements before being give a 100% refund.
2 faulty iPhones
3 sets of ear buds all of them faulty within a week.
4 faulty macbook pro 17" (3 since January were swopped out and all faulty and failed the extended hardware test when I received them on RAM, hard drive and battery issues)
2 iPad 2s both with backlight bleeding problems.
Apple even refunded me 100% of my Apple care on the 17" as they admitted the could not provide value for money.
At christmas they sold me a faulty WD back up device so I could not back up the macbook 17" before sending in for repair. The Apple support tech guaranteed they would not touch the hard disk and to include a letter in with the machine stating that when sending back which I did. When I got it back they had taken it out and thrown it away. They managed to find it and sent it back and told me to replace it myself and they would send a screw driver and coach me over the phone on how to do it but would not cover damage or destruction to the machine if the process went wrong. They did not want to touch it for legal reasons in case they had corrupted it and so if I tried to install it and it was corrupt then they could say it was my fault. They told me if I wanted to go to a third party I would have to pay for it. In the end they gave me some compensation although the tech superior said they do not use the word 'compensation' rather 'goodwill gesture'. When I told them his predecessor had said 'compensation' and to listen to the conversation as they record them he replied 'oh we did not record that particular conversation'. When I called their bluff and said 'well I did record it' he suddenly hung up and would only deal with me by email.
Apple is an absolute disgrace of a company who just focus now on the shareholders. Im done with them. I despise PCs and Microsoft but at least I wont pay through the hilt to get screwed over anymore.
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the Apple people in the UK are by far the worst. after being inconvenienced by malfunctioning hardware and two machines with stuck pixels i asked the person serving me at the store if Apple offers any good-will gestures or compensation for inconvenience and he essentially told me a flat out no. either I want the laptop or I don't.
they act like a load of scheming pikeys or something...
i've had far better experiences with american apple stores.
they act like a load of scheming pikeys or something...
i've had far better experiences with american apple stores.
Since when do you pay a premium? You pay the market value. A premium is Apple Care. Or if they tacked a $50 charge onto the product online over bestbuy but a service rep would come to your house to pick broken products up.
Premiums imply you pay more than its value.
To the OP: just return it again. Apple is clearly going to increase their quality control if they are losing money on all of these returns. I bet next years MBPs have fewer problems.
You have incredibly bad luck, dude. Or you're being a troll, since this is your first post and only. Could go either way.
Ehh, 18 faulty Apple products before the TLDR.. Either a troll or a customer with a microscope, stethoscope, and some calipers.. both are more common than people that continue getting hit by lightning.
This person is either trolling, being extremely generous with the use of the word "faulty," or just has the worst luck in the world.
I have never had a faulty apple product (knock on wood). The odds of having 4 straight faulty laptops in a row in ADDITION to 6 (?!) straight faulty ipads have to be incredibly low. Like, 1 in a million. You have to be exaggerating here.
My iPhone 4 has been great so far, after 3 months of use, but I've had worse luck in the MacBook department. a 2.0GHz MBP had hardware problems and two consecutive 2.2GHz models had pixel problems, believe it or not.
However, I finally got one that's "perfect" for all intents and purposes. No kernel panics (yet), no crashes with graphics shifting, no overheating, no display problems such as yellow tints or backlight bleeding... After 2 hours of web browsing, word processing and youtubing I'm running at a cool 33c.
So, these things happen... But I agree, I think that person must be hypersensitive or something lol
Not a joke...not a troll
To all those who called me a troll...absolutely not, not a liar.
And to add to my last post. As a check after the 2nd faulty iPad2 I changed my Macbook Pro 17" wallpaper to black and noticed the same bleeding backlight issue along the entire bottom of the bezel across the screen. Also as I changed it I had a blue line 2 pixels wide pop up along the entire height of the left side of the screen against the black background that will not go away no matter what screen is in front of it i.e. mac mail or safari pages. It changes yellow when the background is white. This happened in the last hour. I checked a forum and it said it is related to bad internal wiring.
I just took some screen shots of it.
Apple quality control IS junk!!!
To all those who called me a troll...absolutely not, not a liar.
And to add to my last post. As a check after the 2nd faulty iPad2 I changed my Macbook Pro 17" wallpaper to black and noticed the same bleeding backlight issue along the entire bottom of the bezel across the screen. Also as I changed it I had a blue line 2 pixels wide pop up along the entire height of the left side of the screen against the black background that will not go away no matter what screen is in front of it i.e. mac mail or safari pages. It changes yellow when the background is white. This happened in the last hour. I checked a forum and it said it is related to bad internal wiring.
I just took some screen shots of it.
Apple quality control IS junk!!!
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I don't get people who still defend Apple even though their QC is abysmal these days. Some Apple fans even question the honesty and even sanity of those customers who dare to demand fully functioning hardware without cosmetic damage. Really, people have better things to do than fabricate stories about their laptop problems.
There's two sides to the issue, and you and he are on the other side. Some people are incredibly sensitive to any issue, and some people make up problems to get a refund. Clearly he has had at least one MBP with faulty hardware, but for him to continue to get faulty machines is really pushing it. I've been using Macs since 1995 and haven't had a single hardware issue once. So it's not hard for me to think Apple doesn't have abysmal quality control.
There's nothing wrong with wanting to get an excellent machine for the price you're paying. There is a problem when you can go through eighteen-plus products and be dissatisfied with every single one of them. Given Apple's track record in reliability and customer service, I'll go with adam having occasional real issues and then a lot of imagined problems over him having actually gotten that many faulty products. Either Apple has no quality control at all (extremely unlikely) or adam has impossible expectations.
I don't believe we pay a premium either. We pay for support that others don't have. Name any other manufacturer that maintains a storefront that allows you to walk in with your product and get it fixed by a factory trained person. That is where some of the fees go. A high end PC of the same build quality is essentially the same price (when you add in a carry in service plan).