I sent my 128GB iPhone 6s plus unlocked in for repair a few weeks ago , and that's where al the trouble started . A few days after sending it off I receive a email stating the box was empty . I panic, I call them and explain the email that I received. The customer service was great , my case was taken over , I was asked to upload my receipt from shipping which I did and I was assured it would be figured out . After not hearing anything for two weeks I call them up again and get connected to a senior advisor , who now was taken over my case . I answered a few questions and was told the case would be escalated (whatever that means) and was expecting a call back on a Thursday afternoon ( didn't happen) but instead I get a email stating the investigation was over , but my device would not be replaced as they could not see that any tampering was done . To me that's a slap in the face. We all know how expensive these devices are , and not everyone can just go out and continuously purchase them . I feel like they are calling me a liar and after 5 weeks of emailing and phone calls , and a 2 day investigation , I no longer have a phone . Does anyone have any advice on what to do ? Is this a legal matter ?