Searched the forum for similar threads in the past year or so, but didn't see anything relevant. Am hoping for some advice. I've sold my used electronics and photographic equipment on eBay for a while with no problems. No business or anything - just to recoup some money on items I no longer use. My feedback is 92/100%. On 10/30, I sold an iPhone 5 that was, IMO, in excellent shape. I bought it used and had been using it for a little bit with no problems. Prior to selling, I thought I tested everything (including audio recording). Like I always do, I specified "no returns" since I was confident in the condition and photos of the item. http://www.ebay.com/itm/321563270239 The buyer received the item on 11/3 and I assumed all was well. Today, though, the buyer has initiated a return saying "This phone has a bad speaker, I had it checked, all calls are garbled. You advertised it as excellent condition, I don t want it am sending it back". He has 100% positive feedback, so I have a hard time imagining that he's just trying to run some scam. I'm not sure how far my responsibility goes, though. Even if the phone is damaged/defective, how can I be sure that it was that way when he received it? He's had it over a week.