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macrumors bot
Original poster
Apr 12, 2001

Some users of the second-generation AirPods Pro are reporting ongoing issues with their brand-new earbuds randomly disconnecting from their devices as they listen to music or watch videos.


The reports can be found in the MacRumors forum as well as from readers of MacRumors who have reached out to us directly. Symptoms can also include an iPhone or iPad showing the AirPods Pro as connected, but no audio actually being played. Reports suggest the bugs are sporadic and apparently not caused by anything specific, with no clear fix.
Mine keep disconnecting from my iPhone randomly throughout the day. Also sometimes it shows that they're connected but sound doesn't come through so I'll have to reconnect them. Hope this is just a software issue.

I have connection issues as well. Similar to others sometimes it shows connected to my iPhone in settings but there's no audio playing through AirPods just through iPhone and the AirPods do not show up drop down shade.
Such problems are not entirely unique to the second-generation AirPods Pro, as customers of the original AirPods Pro that launched in 2019 have reported similar issues in the past. The new AirPods Pro, having launched three years after the original, have caused some users to be frustrated that bugs related to connectivity are seemingly not yet addressed.

The new AirPods Pro began arriving to customers on Friday, so it's still unclear just how widespread the bug is. Users facing similar issues with their new AirPods Pro are encouraged to make sure the AirPods and their iPhones are updated to the latest firmware and iOS version. The latest firmware for the second-generation AirPods Pro is 5A377.

Article Link: AirPods Pro 2 Users Report Issues With Connection Randomly Dropping
Last edited:


macrumors regular
Apr 11, 2006
Both mine and my son's APP's disconnect randomly from my ATV. They typically come back after a few seconds, but it is annoying.
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Reactions: donelson52


macrumors 65816
Oct 14, 2020
Everyone should be prepared for launch day products to be poo for a few days/weeks after launch. It is what it is. I now understand people who dont open their launch day devices till the first few bugs are sorted. Personally I can’t do that, kills all the excitement. Way to happiness is to accept sloppy QC from apple


macrumors 604
Oct 17, 2014
Colorado, USA
True. In particular, the feature that switches between different Apple devices automatically doesn't work as well as it should.
I've gotten a good laugh out of my AirPods Pro connecting to my MacBook Pro stowed away in my backpack and playing some random audio from the MacBook while I'm trying to connect them to my iPhone. Other situations like having them try to switch devices during a Zoom meeting are less humorous though.


macrumors newbie
Oct 14, 2020
Unfortunately same thing for me. I got my headphones on Friday and the first call over FaceTime was atrocious compared to old Pros v1 with a lot of voice distortion from the other side. Then some songs break for half a second just playing the first half of second and then after that cycle the playback from Music is normal. But almost all songs are affected (but my guess is bigger problem is with Lossless format for obvious reasons).

Also my Pros v1 had the same issue with randomly disconnecting when I first got them those 2 years-ish ago. This got finally fixed after the n-th update to the firmware but this time they didn't learn anything from the previous version. Connectivity got a little more reliable when I got firmware 5A377 on Saturday, but still the experience is better on old Pros.
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