AirPods Water Damage Indicator? HELP!

Discussion in 'iPhone Accessories' started by brob82, Mar 12, 2017.

  1. brob82 macrumors newbie

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    #1
    I was hoping someone might know the answer to if the AirPods Case has a water damage indicator on it? I've searched for an answer, but only find stories of what happened to other peoples water damaged AirPods.

    Typical story. Was in a rush and forgot my AirPods and charging case were in my pocket. Sent them through the wash. AirPods appear to work. Case is TOAST! I just got them less than a week ago and I'm bummed.

    So...wondering if there's a water indicator on them? I don't know if I should come clean about it when I take it to Apple or not. If there's an indicator then that's a no-brainer.

    Thanks for any help I get!
     
  2. Gav2k macrumors G3

    Gav2k

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  3. brob82 thread starter macrumors newbie

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    #3
    So, begs the question. To act dumb or to come clean?

    Anyone options???
     
  4. Gav2k macrumors G3

    Gav2k

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    #4
    Thats your choice
     
  5. flyinmac macrumors 68030

    flyinmac

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    #5
    I suspect that you'd get a more definitive answer by asking the people who tore them apart here:

    https://www.ifixit.com/Teardown/AirPods+Teardown/75578

    I didn't see that question addressed in the teardown or in the subsequent questions and answers (unless I missed it). So maybe post your question at the bottom of the article.
     
  6. brob82 thread starter macrumors newbie

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    #6
    Yea, I didn't see that addressed in the tearsown either. Kind of what brought me to ask here.

    If no water indicator would you go the truthful route?
     
  7. EDH667 macrumors 6502a

    EDH667

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    #7
    If you used a credit card to purchase your AirPods, many include 90 days of accidental damage coverage and may reimburse you for the original cost.
     
  8. brob82 thread starter macrumors newbie

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    #8
    Oh. Good call! Didn't think to try that. Thank you.
     
  9. flyinmac macrumors 68030

    flyinmac

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    #9
    If it were me, then yes I'd admit what happened.

    The alternative is making an @$$ out of oneself when you've already claimed it didn't happen, and they prove to you that it did.

    As someone who's worked on a lot of electrical devices, I can tell when water is the culprit, even if no water remains and there aren't any sensors.

    There is a distinct appearance that is visible if you know what you're looking for.

    Whether they'll be able to determine it onsite, I don't know. Depends on whether they can get inside it. Or if perhaps they can see some indication through the charging connection. And of course, how experienced the tech is.

    I've determined water to be the cause of damage to things that I personally know for a fact, never got water on them. Sometimes a bit of moisture in the air is enough. Forms condensation on the circuit board, shorts / bridges a couple contacts, and it's dead. And the trace of the cause is visible if you know what to look for. You can see where it happened.

    My television recently died to this cause. An LCD television that never got a spill of any sort. Just poof one day. I opened it up, and inside it was clearly water damage. Might as well have spilled water in it. But it was bone dry when I opened it up (a day after it died).

    I looked at the ceiling over it, no indication of moisture. But the television was near a widow that is cold with a heater under it. Just enough moisture it would appear. And yes the window does let cold air through, and sometimes there's moisture on the window (condensation).

    So, I'd say you can either be honest. Or, figure out how to handle it when they prove you wrong.

    Some techs are very smart. I even had a customer once that kept calling me out to service his computer accessory. I'd never had one of my designs fail before him. So I was curious.

    After the 2nd replacement, I added a little trap for him. Not one that would hurt him. Just one that would prove what he was doing.

    He complained (quite loudly) when he found my trap. He said I didn't have the right to add it. I told him that he wouldn't have found it if he wasn't inside the device, and that he didn't have the right to tinker inside my equipment if he wanted me to honor the warranty.

    I never got another complaint about faulty equipment again after that. And I added that trap to all of my designs from that point forward.

    Anyway, it's up to you. And how well you handle being humbled.
    --- Post Merged, Mar 12, 2017 ---
    That is a good idea. I'd still be honest. But it's a good option to explore.
     
  10. brob82 thread starter macrumors newbie

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    #10
    Ok. So ifixit has responded to me and said there is NO water damage indicator.

    That being said, I will come clean with Apple. I was curious what you all would do, but in the end I know I can't actually go through with such a blatant lie. It's fun to entertain the idea though! Haha.

    Unfortunately I'm sure I'll get popped with a replacement fee, but it beats feeling anxious wondering if they're going to find you out.
     
  11. ApplePersonFreak macrumors 6502

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    #11
    Just come clean. It's not like you stole them or something. Accidents happen. It's better to just tell the truth than lie about it and then feeling guilty later.
     
  12. brob82 thread starter macrumors newbie

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    #12
    Yes. I'm going to, like I said. Just a hit that after spending $170 just a few days ago I have to drop another $70 on them.
     
  13. Polaroid macrumors 6502a

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    #13
    My brother dropped his iPhone off a rollercoaster and they liked the story so much they replaced it for free :p You never know, you might get a nice staff help you out lol
     
  14. brob82 thread starter macrumors newbie

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    #14
    I've got my fingers crossed they'll give me some sympathy! Going tomorrow evening to find out my fate.
     
  15. Relentless Power macrumors P6

    Relentless Power

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    #15
    That's true to an extent, however, credit card companies are tightening the restrictions and stipulations with what's considered "Accidental" anymore. Mainly due to fraud and the actual costs to the credit card company.
     
  16. brob82 thread starter macrumors newbie

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    #16
    Wanted to update everyone. In case anyone cared, haha.

    Just left Apple Store. Made an appointment with the Genius Bar. Came straight out and told him I washed them in the washing machine. He brought out his demo charging case and threw my AirPods in it. Waited about 30 seconds and let me try them. They still worked. Next he tried connecting the case to power to see if it would charge/turn on. Nothing. He checked to see what my options were. Showed me how they were $69 to replace. Then went on to say since they don't have a water damage sensor in them he would just put down that the charger stopped working. That it would no longer turn on or charge. That reason is covered under warranty. So...free replacement case!
    --- Post Merged, Mar 13, 2017 ---
    Oh and I forgot to mention that he said he would have just given me a new one if I would have walked in a said it just didn't work and I didn't know why. So while I got lucky that he was cool and gave me a new one for free. Technically he should have charged. The only way to get a new one would be to tell a little fib.
     
  17. flyinmac macrumors 68030

    flyinmac

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    #17
    Glad it worked out for you. And it's always better to have a clear conscience.
     
  18. WichitaMacUser macrumors newbie

    WichitaMacUser

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    #18



    I hate to bump a old thread but I work for an AASP and in the visual mechanical inspection guide it says liquid damage/accidental damage is covered under the 1 year warranty. What causes the device to be considered out of warranty is bent pins, broken plastic, or bent bezel. Then there is ineligible for service which would be a disassembled unit or missing part. Catastrophic damage: example caught on fire or ran over by car. Last but not least counterfeit parts.

    I actually washed my set of AirPods and they worked for a while then the charging case died. Technically the Apple rep should have replaced everything since liquid damage would call for a whole unit replacement under warranty! Glad you got your charging case covered! For anyone else for future reference remember liquid damage/accidental damage is covered under the one year warranty as long as the unit isn't horribly damaged. Also there isn't any LCI (liquid contact indicators) so technically they wouldn't know if its liquid damage or not since they don't give us technicians a way to open the units.
     

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