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Am I the only one who DOES NOT hate AT&T?

I've been with AT&T (well AT&T->Cingular->AT&T) since 1999, and I've generally been happy with it. I'm in Philly, and I get reception on some areas of the subway, even. And AT&T customers are the only people who get reception from the basement our office building.

Sure, I've had problems with them -- was charged twice for an application on my old phone, etc. -- but every time I've called and complained, they've given me credits. In fact, one of their business care representatives claimed he could change my upgrade date from July 23 to the 11th, so I could get my iPhone on the day it came out. Turns out, he did not have authority to do that and I got to the AT&T store (didn't wait in line long) on the 12th and was told they couldn't give me that price. I "pitched a fit" and they gave me a $75 credit. That clinched my decision to get the 16 GB phone. :)

My advice to anyone with AT&T problems is to call them and push the button for "cancel my account." They will do anything within their power to accommodate you, or at least that's been my experience.
 
Zero coverage at my house in upper Westchester, NY.. Otherwise I have always found the people at the store much nicer than Verizon. I hate verizon for many reasons, but still have to carry one of their phones because of ATT's receptions issues.

ATT we need a tower in Briarcliff Manor, NY.......
 
well I don't hate them...since I was with cingular for almost 8 years when this whole switch thing took place,and I live in orlando and never had a drop call and always seem to have 4 bars or more. I guess I just been lucky when it comes to my AT&T Reps because they always seem to go out of they way for me.Even when I got the first iphone last year they did everything for me. left the store with a working phone, and they even gave me list of programs to make free ringtones. Safe to say I will probably still be with them 10 years from now.:D
 
I like AT&T, I get no dropped calls and always have 3G and more than 3 bars.

But lately I have been getting zero bars and no service in my neighborhood. It has not always been like this. I wish AT&T would just fix some towers over here to make 3G what it should be and to give me my bars back.
 
BOSS10L said:
No complaints. We've been customers with the same "company" for over a decade. First it was Cell One, then Cingular, and then of course AT&T.
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I should point out that I used to be with "AT&T Wireless" back in the day. Cingular bought them and eventually took the AT& name for themselves.

So this leads to the question, who was REALLY with AT&T back then...you or me? ;) It's your company, but they got the name from MY company.
 
Just adding my post in the count.

I had cingular prior to the merge/buyout and haven't had a single issue with anything thus far.

I'm content.
 
I like them as well.

Only hiccup I had was last year when i finally got the 8gb gen1 iphone. My account was off for about 6 hrs. That was not a good NEW ACCT experience.


other than that, i like their web site, no problems. There are some not so smart people working for them, but they are everywhere.

All cell companies are alike, no matter how you slice it. Service is fine for me, and the iphone, well verizon/sprint have nothing on it to this day, IMO.

as far as apple switching to another carrier, they wont. They went with GSM for a reason, namely BETTER BATTERY LIFE.
 
I switched to AT&T a few days ago from Verizon. I'm loving my iphone and I'm thinking that the 3g data speeds are 80% of time just as fast as EVDO. However, I have had a few voice reception issues already. That's a real shame cause I didn't have a dropped call with VZW is probably 2 years. It had been such a long time, that I forgot it even happens to people.

Oh well, it's worth it for the iphone.

Btw, I like in Manhattan and work in Jersey City (Newport).
 
mykoljay said:
It had been such a long time, that I forgot it even happens to people.
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I agree... I was a long time Verizon customer and having my iPhone for just a week, I feel like canceling because AT&T's service is so bad.

Everything from voice clarity to bars (or lack there of) to dropped calls. I feel like it's the 1990's again.

And it's not like I am in the middle of nowhere, I am right in the middle of 3G coverage.

ATT.png


Now, is it the iPhone or AT&T's network? It's up for depate... Compared to Verizon IN MY AREA, AT&T isn't even a competitor IMHO.

Just too bad that the iPhone is so sweet I have to put up with it. Trust me, I have already complained to both Apple and AT&T.

Oh well, if these are my problems, life is pretty good ;)
 
ucfgrad93 said:
I like AT&T. I get better reception in my area than I did with Verizon.
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Everyone should post where they are from. Because that makes a big difference as to coverage. I live in Orange County, N.Y. and I have both Verizon and At&t. And Verizon is so much better. I get nothing but dropped calls and no service in a lot of places with At&t so I am forced to use my Verizon phone which I hate. It's such a shame because I love my Iphone :(
 
I live in central NJ. I guess I'm fortunate to live in an area where for the most part, the big three (Verizon, AT&T, Sprint) are about equal in coverage. All of them have 3G in my area.

The real differentiator for me then is service and features.

AT&T for me has been great. The reps are nice and informed, the coverage and sound quality has been good, and I've had no complaints in the year and a half that I've had them.

Sprint is (or rather was) cheap, but they ARE the Wal-Mart of cell carriers. Customer service is clueless and horrible, and they constantly screw up your bill. I was with them for 7 years. The last straw came when their marketing people kept calling me to try and get me to up my text messaging plan. I finally agreed just to get them to stop calling me, and the inept rep proceeded to trash my account, removing my data plan without telling me, removing my old text messaging plan, and then NOT putting on the upgraded plan. Boy, what a surprise I got with my next bill! Never again.


Verizon has good coverage too, but their phones are hampered by that horrid user interface that they insist on making every phone use. What's the point of offering a selection of phones, if they all act essentially the same?! And, if you think 2.0 on the iPhone is slow, try composing a text message using the Verizon UI. iPhone 2.0 will seem lightning fast by comparison.

That, and Verizons people are just pretentious, snarky and condescending. They buy into the hype about suppoedly being the best a little too much.
 
Atlanta Ga.

We do a lot of traveling between here and Fort Walton Bch Florida and we get great reception going down 331 where there's only 2 radio stations... "..your cheating harrrtt" and "...and Jesus said..." but our cell service is fantastic all the way to my parents house.

Same with going to NC to my wife's parents house.
 
It used to be BellSouth in my area, then Cingular and now AT&T. I liked it when it was BellSouth, then Cingular ruined it. I got rid of Cingular because they told me that I made calls that I know I didn't. I even had proof and even one of their "engineers" told me that I couldn't have made the calls because a few of them were double billed (meaning I was in a call while one was placed - not to be confused with 3-way calling). All I wanted to know was what towers were taking the calls because I knew for a fact where I was one day when I supposedly made two calls at the same time. A lot of the numbers that were on my bill that I didn't make were to Melbourne, Florida which is about 20 miles south of me and my thought was that the calls likely originated from their as well. I wanted them to explain to me how I could make a call from two towers at once and while they were at least 20 miles apart. The lady on the phone from corporate told me "you made the calls" so I finally told her "how much do I owe you, I am canceling my contract right now". It was funny to because she wouldn't give me a figure so I just made a big payment and had them refund me the difference. I just found it so hard to believe that a company can just put stuff on your bill and tell you that you made calls even though you didn't. No one had access to my phone and their own staff verified that my story was true and that I couldn't have made the calls and yet the corporate office had to come back and tell me I was a liar. That's what I call customer service!

My favorite carrier was Sprint! I don't know what happened but when I signed up I was somehow given a huge credit on my account that I drew from for almost 7 month! It was great having one less bill to pay each month! The kicker was when I canceled my contract early to switch to T-Mobile (I just had to get a BlackBerry) and instead of charging me for canceling -- they gave me $50! That was in addition to the $50 I got from referring myself from Nextel to Sprint when I signed up as well. I think I know why Sprint is having such financial woes! They keep giving money away! In a personal note, I did kind of feel a little dirty for not telling them how much free money they had given me. I would also consider switching back to them in the future, their EVDO data service which when I did pay for it was only $15 a month was way faster then 3G and I was able to use it on my laptop.

T-Mobile was cool but EDGE was so slow and they didn't have the iPhone :( Customer service was awesome and they always went the extra mile to make sure you were happy.

Nextel was good to, they had a slightly faster data network then EDGE (at least for me) but their phones were junk! I mean I take care of things so well they look brand new even years later but those Motorola phones were very poorly made. I loved my i830 though, it lasted a long time (8 month maybe?) considering it was made by Motorola but all the paint fell off. You usually don't think of paint falling off but it literally flaked off.

WOW! That was a long post!!!
 
What I've always wondered about people who say "every time I call customer service....blah blah", is how often do some people have to deal with customer service?? In the 7 years that I have owned a cell phone through two carriers, I have only had to call customer service maybe twice. And one of those was when I was in China trying to figure out how to get roaming turned on. Maybe it's just cause I don't call customer service every time I have a dropped call or something.
 
flyingscott said:
I agree... I was a long time Verizon customer and having my iPhone for just a week, I feel like canceling because AT&T's service is so bad.

Everything from voice clarity to bars (or lack there of) to dropped calls. I feel like it's the 1990's again.

And it's not like I am in the middle of nowhere, I am right in the middle of 3G coverage.

Now, is it the iPhone or AT&T's network? It's up for depate... Compared to Verizon IN MY AREA, AT&T isn't even a competitor IMHO.

Just too bad that the iPhone is so sweet I have to put up with it. Trust me, I have already complained to both Apple and AT&T.

Oh well, if these are my problems, life is pretty good ;)
Click to expand...

In my experience between Flint and Detroit, VzW is the worst in terms of clarity. I use at&t everywhere around there at it blows everyone else out of the water.

TEG
 
FearlessFreep said:
But the thing about Verizon that absolutely hated was their attitude that they had to control everything. From the locked-down phones with a horrible generic UI to the nickel-and-diming that added sizable amounts to your monthly bill - I don't miss the "Big Brother" atmosphere at all.

So in those terms, I feel like I've been liberated with AT&T. I have no doubt that even if they'd not turned down the iPhone (which history will show was one of the biggest blunders in wireless corporate history) that they would have ruined the iPhone experience simply by their heavy-handedness.
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You are absolutely spot on. My wife and I have been exclusive VZW customers for 10 years. In recent years, we've been noticing small charges here and there. We never had problems with our digital plans whenever we upgraded, so when it came for an upgrade last month, they wanted to change our plan. The new plan would have added an extra $50 to our bill. Enough was enough. We then switched to AT&T with 2 iPhones and a regular phone while saving an additional $15 dollars as compared to a new VZW plan. Reception is the same and no drop calls in the greater los angeles area.
 
TEG said:
In my experience between Flint and Detroit, VzW is the worst in terms of clarity. I use at&t everywhere around there at it blows everyone else out of the water.

TEG
Click to expand...

Interesting... I guess it just may come down to the antenna in the iPhone. My free POS moto on verizon sounds better to me.

Whatever, the iPhone is cool enough to overcome. Maybe a jaw bone would sound better then the iPhone mic?
 
I love at&t i have had zero problems with them in the 8 years total I have had them. I made a switch to verizon many years back, and came back to at&t after 1 year. Sure there are spots where I dont get good service but no company is perfect. I have had awesome experience with at&t.
 
I don't hate at&t. I originally signed up with at&t wireless only to end up with at&t mobility. The service isn't too bad and it is expensive. We really need T-Mobile's customer service with a combined Verizon/Sprint/Alltel tower presence using GSM technology. :)
 
No hatred towards AT&T here. I have had mobile phone service with Sprint and with Verizon in the past. Each had good and bad points. As another poster said, had Apple decided to sign an exclusive agreement with T-Mobile or Verizon there would be unsatisfied customers as well. You cant please everybody all of the time.
 
I am in the Metro Charlotte, NC area.
Having been a Verizon customer for around 5 years of so, I was extremely reluctant about switching my service but the iPhone was too attractive a device.
My plan was to get an iPhone and if the service wasn't up to par, I would return it and stick with Verizon.

I don't know if it's the iPhone itself or AT&T's service but I notice a big improvement in sound quality and I'm also getting service in areas where I never got service before....so far so good. :)
 
everything has been fine here too.

although now that I said that I wonder what's going to happen. Plus ATT's cust service reps have all been polite and helpful.
 
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