Am I the only one who DOES NOT hate AT&T?

[w00tini]

ive been an ATT customer since the first few months they got into the mobile market. so that's something like back in 94 or 95 i think. anyway, i'm now older and a business customer and they've always bent over backwards for me. when i bought my MacBook Air they gave me a free USB 3G data card since the Air doesn't have PCMCIA like the old 3G card i bought from them.

service is always good for me too.

 

[trunksu]

Sacramento, CA

been with AT&T for 8+ years (wow has it been that long already). reps have always been nice to me. almost all the AT&T stores i have been to have been really cool and knowledgeable about plans etc.

at my home there is no 3G coverage (it's weird cuz it's a REALLY small spot that has no 3G coverage) but i'm still happy with it since i use Wi-fi anyway at home.

the only thing i would like is AT&T to lower their pricing for SMS plans. hell all cell companies should give everyone unlimited for $5 imo.

 

[radiotowers]

Now, is it the iPhone or AT&T's network? It's up for depate... Compared to Verizon IN MY AREA, AT&T isn't even a competitor IMHO.

Just too bad that the iPhone is so sweet I have to put up with it. Trust me, I have already complained to both Apple and AT&T.

I'm in the same boat here in central Virginia. It sounds like AT&T's coverage is pretty good for some people in other areas, but around here, it's not even worth mentioning compared to Verizon.

At home, I'm in the middle of a "Good" service area according to their map (second best rating), bordering on "Best." That said, I drop calls at least every other day when at home and get a MAXIMUM of 2 bars, usually 1. Doesn't matter whether I'm on 3G, EDGE, or whatever else.

Go about 20 miles west of my house, and there's no coverage whatsoever. Can't even make a 911 call! And this is along major state routes, not even in the middle of nowhere. If you're on the interstate, you'll have a signal... stray more than a mile off the interstate, and you've got no bars, no signal.

AT&T has enormous holes in Virginia, whereas Verizon blankets all but the most rural and remote parts of the state.

I came to the iPhone from Verizon and sincerely wish I never had to switch. That's how much I love the iPhone -- I'm willing to put up with marginal to non-existent service. In the meantime, I'm seriously considering getting a minimal account with Verizon just so I have SOME kind of service when I travel around the state.

(And don't get me wrong, Verizon has plenty of issues of its own. But its network in this area is bar none best-in-class.)

 

[Suncusser]

Why I won't go back to AT&T

I had pretty good but not great service from the first AT&T. It was a pain dealing with customer service but most of the time I didn't have to. When they sold it to Cingular my service went to hell. it got so bad that I had to walk outside of my house to get a signal and I got no signal at all at work when AT&T had previously worked OK in both locations. I'd call customer service, spend hours waiting to talk to someone and their solution was that I should switch to a Cingular sim card (with a new 2 year contract) and it would work fine again. I had an unlocked phone so that I could see that the local T-mobile signal was strong and unchanged. So it was clear that there was a targeted degradation of service to force former AT&T customers to switch to higher cost Cingular contracts. I waited out the contract rather than pay an early termination fee but I would estimate that fully 2/3 of my calls didn't go through or were dropped for the last year of my contract. The day my contract ended, I switched to T-mobile. They have a strong signal in my area, they are pleasant at customer service and I haven't had any issues with them. As much as I'd love an iphone, I figure that AT&T ripped me off by deliberately degrading contracted service and would not let me out of my contract without the termination fee. Can't see going back to them and rewarding bad behavior.

 

[Warbrain]

I've never had a problem with ATT. Granted, my family started under CellularOne which was then taken over by Cingular in our area and then became part of ATT with the purchase by SBC. So far I've had no problems with ATT in my time...

Granted, there have been the times I've been frustrated with the service. It's going to happen. I've cursed out T-Mo as well because they have no service where I work. But ATT so far has been extremely helpful when I have problems and have been good to me.

 

[53399]

---

 

[DiamondMac]

I don't hate AT&T

I just think their customer service is average at best and their service can be painful at times

Then again, most phone companies are like that