Amex replaced my iPhone and then some

Discussion in 'iPhone' started by barrett14, Mar 4, 2014.

  1. barrett14 macrumors regular

    Joined:
    Jun 24, 2010
    #1
    The rear camera on my iPhone 5 broke (hardware failure confirmed my apple store). The replacement cost for the phone through apple was $269 as my phone was out of its one year warranty. The original cost of the 64 gig phone was around $430 including tax.

    American Express extends many manufacture warranties for the same period of time, after the originals warranty expires. I call Amex and give them all of the information regarding this case, and they credit my statement for the FULL $430. I explained to them that the replacement cost is $269 but all they cared about was the original purchase price.

    Don't forget about Amex extended warranty people!!
     
  2. dictoresno macrumors 601

    dictoresno

    Joined:
    Apr 30, 2012
    Location:
    NJ
    #2
    yea amex is pretty good with these things. when i got my skis stolen years ago, they refunded the card no questions asked. when i got my new chase united card i made sure they had a similar perk.
     
  3. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #3
    Yes, same here. That's why it makes more sense to get the 32 or 64 gigs because otherwise you'll have to eat the rest of the replacement cost.
     
  4. barrett14 thread starter macrumors regular

    Joined:
    Jun 24, 2010
    #4
    What do you mean?
     
  5. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #5
    You buy the 16 gigs for $199 plus tax. You'll pay the same $269 to replace it yet Amex will reimburse you only the price you paid for it ($199 plus tax), not quite covering the replacement cost.
     
  6. barrett14 thread starter macrumors regular

    Joined:
    Jun 24, 2010
    #6
    ahh ok I gotcha. Thanks
     
  7. Applejuiced macrumors Westmere

    Applejuiced

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    Location:
    At the iPhone hacks section.
  8. mobilehaathi macrumors G3

    mobilehaathi

    Joined:
    Aug 19, 2008
    Location:
    The Anthropocene
    #8
    Not covered.
     
  9. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #9
    Unless you have the Amex platinum card, in which case you'll get reimbursed the price you paid for it but you won't be able to replace a lost iPhone for $269. This is only for the first 90 days though.
     
  10. mobilehaathi macrumors G3

    mobilehaathi

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    Aug 19, 2008
    Location:
    The Anthropocene
    #10
    Presumably that is separate coverage from the extended warranty, correct?
     
  11. JayLenochiniMac macrumors G5

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    Nov 7, 2007
    Location:
    New Sanfrakota
    #11
    Yes, it's under Amex Purchase Protection.
     
  12. mobilehaathi macrumors G3

    mobilehaathi

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    Aug 19, 2008
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    The Anthropocene
    #12
    Good to know!
     
  13. barrett14 thread starter macrumors regular

    Joined:
    Jun 24, 2010
    #13
    What keeps people from defrauding amex? Although I was ready with all documentation, amex never requested any proof that my phone was actually broken.
     
  14. mobilehaathi macrumors G3

    mobilehaathi

    Joined:
    Aug 19, 2008
    Location:
    The Anthropocene
    #14
    I'm sure they reserve the right to audit your requests at any time. I also suspect that if you made a habit of it, you'd be subject to some scrutiny.
     
  15. Eli727 macrumors member

    Joined:
    Apr 23, 2012
    Location:
    Atlanta
    #15
    Even the basic amx have this perk actually, not just platinum.

    Amx is great.
     
  16. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #16
    Not for loss, only theft and accidental damage. Platinum covers loss, theft and accidental damage.

    ----------

    No different from any other insurance fraud. If a customer makes a habit of defrauding Amex, they'll know it and start to request proof from that customer.
     
  17. imaginex20 macrumors 65816

    imaginex20

    Joined:
    Jun 17, 2009
    #17
    yep, I love American Express. I had a few occurrences where I had to get my phones replaced out of warranty and American Express reimbursed me for the costs.
     
  18. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #18
    It is if under 90 days and you have a Platinum or Centurion card.
     
  19. 617aircav Suspended

    Joined:
    Jul 2, 2012
    #19

    So if I bought the phone for $650 plus tax they would pay me $650 plus tax even though it cost 269 to replace ?
     
  20. aneftp macrumors 68040

    Joined:
    Jul 28, 2007
    #20
    It depends. It is stolen/theft in first 90 days, yes they will reimburse you (they probably need police report) the entire purchase.

    But this is the "gotcha". If you brought it subsidized $199/299 pricing. Even if it's stolen in first 90 days. They will only reimburse you the subsidized prices you paid $199/299.
     
  21. 617aircav Suspended

    Joined:
    Jul 2, 2012
    #21

    I'm talking about after a year and the phone messes up. Will I be eligible for the full price I paid?
     
  22. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #22
    probably b.c they go after people with very good to excellent credit. Typically, these people are not in the game of scamming.

    to the OP, I love my amex and use it for all of my purchases. Random, but the please pay by date is pretty comical. The bill is not really due until about 2.5 weeks later. Hold your monies!

    You can use your amex to cover the deductible if you have applecare+, assuming you paid for applecare+ with the amex....or just do what you did and have it cover a repair.
     
  23. CEmajr macrumors 601

    Joined:
    Dec 18, 2012
    Location:
    Charlotte, NC
    #23
    This is good to know. I also purchased my Iphone with my Amex but wasn't aware that they even offered this service.
     
  24. NP9 macrumors newbie

    Joined:
    Sep 21, 2013
    #24
    I just realized I have an American Express Platinum which I never used to purchase any of my Apple products (iPhones, iPads, MacBooks, AppleTVs).
    Is this benefit applicable to all of Apple's products? It really interests me for future purchases.

    In fact, Apple has just shipped me a new MacBook Air which I obviously didn't purchase with the Amex Platinum.

    Appreciate your comments.
     
  25. Dontazemebro macrumors 68020

    Dontazemebro

    Joined:
    Jul 23, 2010
    Location:
    I dunno, somewhere in West Texas
    #25
    That's why you should have a mobile insurance plan like asurion.
     

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