An amazing gift for a delayed rMBP

Discussion in 'MacBook Pro' started by Djhomefries, Jun 26, 2012.

  1. Djhomefries macrumors member

    Joined:
    Jun 25, 2012
    #1
    My estimated delivery is 3-4 weeks for my rMBP.

    Today, I called Apple and asked for an update on shipping time. They replied by giving me a free USB SuperDrive which is already processing for shipping!

    What a great gesture from a stellar company!
     
  2. TTyylleerr macrumors member

    Joined:
    Feb 2, 2011
    Location:
    Ontario, Canada
    #2
    I had a similar experience.

    I called to change my order and the rep asked me, out of the blue, if I was planning on buying one. I said no and he offered to send me one for free...

    They seem to be just handing these things out.
     
  3. Djhomefries, Jun 26, 2012
    Last edited: Jun 26, 2012

    Djhomefries thread starter macrumors member

    Joined:
    Jun 25, 2012
    #3
    The cool thing is she asked if I wanted anything - I had the SuperDrive on my mind, but I am curious to know what she might have said had I mentioned an Apple TV or even IPod.

    I did buy an expensive 2.7/16/512 with warranty and expedited shipping, so who knows what they might offer given their high profit margin.
     
  4. BlakeBrattina macrumors 6502a

    Joined:
    May 10, 2011
    Location:
    Pittsburgh, PA
    #4
    Very nice gesture, one way to make up for the insane price tags.
     
  5. BlazednSleepy macrumors 6502a

    Joined:
    Apr 15, 2012
  6. CosmoPilot macrumors 65816

    CosmoPilot

    Joined:
    Nov 8, 2010
    Location:
    South Carolina
    #6
    So many stories of Apple taking care of its customers. This is just another reason I'm an Apple customer.

    Glad they took care of you.
     
  7. Djhomefries thread starter macrumors member

    Joined:
    Jun 25, 2012
    #7
    I proudly told the sales rep that Apple is restoring customer service in America one customer at a time. Somebody mentioned it is because their profit margins are so large, however that is a product of their ingenious business model which also includes excellent customer care.
     
  8. Andru1313 macrumors regular

    Joined:
    Mar 6, 2008
  9. BlazednSleepy macrumors 6502a

    Joined:
    Apr 15, 2012
    #9
    So I called and she gave me the 15 dollars back for expedited shipping. I was quite happy with that. Maybe I'll call in a week to squeeze that superdrive out of them.:D
     
  10. Auzburner macrumors 65816

    Auzburner

    Joined:
    Apr 11, 2008
    Location:
    Syracuse, NY - USA
    #10
    I had no such luck :/ Bummed!
     
  11. JuNxXxReY, Jun 26, 2012
    Last edited: Jun 26, 2012

    JuNxXxReY macrumors regular

    Joined:
    Jul 7, 2008
    #11
    Thanks! Just called Apple. Got a free Magic Mouse.

    [​IMG]
     
  12. XFactorer macrumors regular

    Joined:
    Feb 2, 2007
    Location:
    Eugene
    #12
    I just called Apple... didn't get anything out of it... but the guy said that they're shipping the rMPBs out with the fastest shipping option. Funny... 'cause I have standard shipping. That's probably why they're refunding some peoples' shipping costs. Who knows.

    I'm considering forgoing the $100 gift card to just get it locally... argh! I dunno what I want. I'd lose out on an extra $20 bucks as "cash back" on my card, too....
     
  13. georgia-svt macrumors newbie

    Joined:
    Jun 19, 2012
    #13
    Yep I called too got nothing but they we're very polite looks mine may be delayed according to FedEx because of TS Debby. Just my luck.
    Jeff
     
  14. kdoug macrumors 6502a

    kdoug

    Joined:
    Jun 2, 2010
    Location:
    Iowa City, IA USA
  15. JuNxXxReY macrumors regular

    Joined:
    Jul 7, 2008
    #15
    1-800-my-apple
     
  16. mattonthemoon macrumors regular

    mattonthemoon

    Joined:
    Feb 25, 2007
    Location:
    Toronto, ON
    #16
    you can always call back, and try again.
     
  17. blow45 macrumors 68000

    Joined:
    Jan 18, 2011
  18. KPOM macrumors G5

    Joined:
    Oct 23, 2010
    #18
    Companies need to work hard to maintain high profit margins. Apple understands that people don't mind paying a little bit more to get good service, good products, and respect as a customer.
     
  19. makingmusic macrumors regular

    Joined:
    Nov 3, 2008
    #19
    I called and only got the shipping refunded. Want one of those drives for free - did you all ask?
     
  20. TTyylleerr macrumors member

    Joined:
    Feb 2, 2011
    Location:
    Ontario, Canada
    #20
    Like I mentioned earlier - the rep I was dealing me asked if I wanted to purchase one. I said no, then he asked if I wanted it for free... ;)

    Guess it all depends who you get when you call.
     
  21. AutoUnion39 macrumors 601

    AutoUnion39

    Joined:
    Jun 21, 2010
    #21
    How do I just go about asking them? Haha

    I've been without a laptop for about a week. I'm in the 3-4 week group. Got so sick that I went out and bought a beater Macbook Air on Craiglist :D

    I WANT MY RETINA
     
  22. Morien macrumors member

    Joined:
    Oct 25, 2010
    #22
    Those who got something, was your pro delayed more than the estimate you received when ordering?
     
  23. note235 macrumors 6502a

    Joined:
    Jun 29, 2007
    #23
    got expedited shipping for free
    16gb rmbp

    hmmm superdrive....hmmmm
     
  24. Auzburner macrumors 65816

    Auzburner

    Joined:
    Apr 11, 2008
    Location:
    Syracuse, NY - USA
    #24
    My rMBP traveled from Shanghai to Syracuse, NY - arrived on the morning of the 4th day... I'd say I got free expedited shipping...
     
  25. lulla01 macrumors 68020

    lulla01

    Joined:
    Jul 13, 2007
    Location:
    U.S
    #25
    Shipping

    i got expedited shipping too, the guy on the phone was kind of rude
     

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