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An amazing gift for a delayed rMBP

Paid for my shipping and superdrive..
Got them both for free.
Called yesterday about the shipping saying that a 'friend' got it for free.
Same thing about the superdrive..
and got both for free.
I paid with a RBS Citizens loan therefore I was forced to get it for free, so I would expect that with a credit card they would add something else. :)
 
Lucky guys, I wish I had money to buy rmbp now, so I could get a free super drive with it but it might only happens in a month unfortionaly :)
 
bought the ultimate RMBP, called in to complain/mentioned friends got freebie's for doing the same
he said he couldn't do anything about that for me as there has been no error on apple's part as of yet. but he did upgrade me to expedited shipping for free :)

on a side note holy crap is apple customer service is a pleasure to call, no wait time and even the robot sounded polite and transferred when i asked
 
nicklasmp said:
which app is that? :)
Click to expand...

Apple Store app I assume.

is there anywere on the online store that you can select the expedited shipping (i believe thats express shipping correct?) or do you have to call them?
Click to expand...

When ordered online there's two options for shipping: standard and expedited. It's not available in every country though.
 
I agree with the earlier poster who said this is the result of Apple actually having profits to use for customer satisfaction. All the Windows computer makers are struggling in the mud to see who goes broke last.

One thing Apple better get handle on is letting third party resellers discount their products putting Apple's own stores in a jam. For example (and there are many), B&H is currently offering the rMBP at Apples price, but you get Apple Care for $122. Even if you just buy Apple Care with nothing else, it is $244. Amazon does similar things, but not the above exactly.
 
I've had a similar experience...

I originally ordered my base model rMBP a couple of days after the WWDC. A day or so later it came to light that it isn't user upgradeable, so you can't add more ram like in previous MBP's. So I decided I would change my order to upgrade it to 16GB rather than 12 months down the line regret not doing it.

So I tried to call the rep I had initially dealt with over the phone, but she wasn't available. So spoke to someone else, a very nice American lady, my original rep was Irish :)
After trying to explain what I wanted to do she said they can't amend the order and I'd have to cancel and reorder. She advised I speak with my original rep to see what she could do. She finished the converation with something along the lines of 'let me know once you've got it sorted and I'll see what I can do to compensate you for the trouble'.

I kinda thought nothing of it as it wasn't really their fault, just me Mr Awkward customer changing my mind :)

Now after reading this thread I've emailed the American rep asking her, in a round about fashion, if there is anything she can do due to having to wait an another week on top of my original delivery date.
Laid it on thick though, as original order was due before I went on holiday. New order now likely to land while on holiday and possibly even after my birthday! :(

Lets see what happens...
(A free MBA would be nice ;) )
 
Hioctane said:
I've had a similar experience...

I originally ordered my base model rMBP a couple of days after the WWDC. A day or so later it came to light that it isn't user upgradeable, so you can't add more ram like in previous MBP's. So I decided I would change my order to upgrade it to 16GB rather than 12 months down the line regret not doing it.

So I tried to call the rep I had initially dealt with over the phone, but she wasn't available. So spoke to someone else, a very nice American lady, my original rep was Irish :)
After trying to explain what I wanted to do she said they can't amend the order and I'd have to cancel and reorder. She advised I speak with my original rep to see what she could do. She finished the converation with something along the lines of 'let me know once you've got it sorted and I'll see what I can do to compensate you for the trouble'.

I kinda thought nothing of it as it wasn't really their fault, just me Mr Awkward customer changing my mind :)

Now after reading this thread I've emailed the American rep asking her, in a round about fashion, if there is anything she can do due to having to wait an another week on top of my original delivery date.
Laid it on thick though, as original order was due before I went on holiday. New order now likely to land while on holiday and possibly even after my birthday! :(

Lets see what happens...
(A free MBA would be nice ;) )
Click to expand...

I cancelled my order twice to upgrade both times. Now i'm on the 3/4 weeks waiting list. I'll see if my phone voice can get any deals. (highly doubt anything is being given away free here in the UK though...)
 
I purchased mine through finance and was given a 5-7 day delivery, but it took apple/Barclays 2 days longer than their supposed to to send the information between each other. As a result I'm now in the 3-4 week group. I emailed apple about it saying I was disappointed that it had to wait an extra 3 weeks for my laptop because of their error and asked if there was anything they/I could do to get it faster, such as picking it up from a local apple store that had it in stock. I got a phone call the next day saying whilst they couldn't do anything to speed up the order they can offer me a good will gesture. After I've received my laptop I can go on the apple store and pick anything up to £60 for free.
Not bad, still sucks I have to wait so long for my laptop, but better than nothing.
 
Well, I tried my hand at getting the free SuperDrive (in the UK), and no luck! I called the first time to ask for an update on my delivery and asked that my notification e-mail be resent. That didn't elicit any offers, so I called back and was very straightforward and said that others were receiving free SuperDrives who had orders placed on rMBPs. I wondered if the same was possible in my situation (3-4 week wait) or if those were given out in exceptional circumstances by (exceptional) sales reps. The man I got on the other line gave me some spiel about how they're working hard to get the rMBPs out and there's been a great demand, etc, etc. I said I appreciated it and that was all! No SuperDrive for me. Perhaps if I had pushed the issue...but that's not my style. Plus, he made the point that if he amended my order, it would push back my receipt of the computer anyway. It was for the same reason that I couldn't retroactively pay for expedited shipping! The woman on the line said it was only possible to choose expedited shipping during the initial ordering process. That seems to contradict what others have been saying on this site who have either had their orders upgraded for free or have been able to call Apple and pay for expedited shipping to push their expected delivery date up by a couple days. What a shame...seems the UK lines are in lockdown mode. =( OH well...two points for trying!
 
I'm thinking of ordering my RMBP today through the telesales. Should I place my order first and then call 0800-MY-APPLE and give a complaint call with the injustice of not receiving such gift since I am also a new pc to mac user ;) any advice guys ?
 
I just got off the phone with Apple UK. Basically it's a no go. I checked for an update on my delivery, asked if it could be sped up, they said no. Said I was interested in a Superdrive, I asked if it would work with Bootcamp, I was put on hold for ages, he said yes (i knew this already). He didn't even try to sell me one. I then broached the topic of my 'friend' getting one free. The words were 'That's something we don't do. That's something we never do'.

So I guess that as usual, here in the UK, our customer service is not on par with theirs over the pond.
 
MrManwelo said:
I just got off the phone with Apple UK. Basically it's a no go. I checked for an update on my delivery, asked if it could be sped up, they said no. Said I was interested in a Superdrive, I asked if it would work with Bootcamp, I was put on hold for ages, he said yes (i knew this already). He didn't even try to sell me one. I then broached the topic of my 'friend' getting one free. The words were 'That's something we don't do. That's something we never do'.

So I guess that as usual, here in the UK, our customer service is not on par with theirs over the pond.
Click to expand...

Did you give the threat of "can I cancel my order". ?
 
Sahib90 said:
Did you give the threat of "can I cancel my order". ?
Click to expand...

No, I did not. I've already cancelled and reordered twice. So they're probably pretty confident that I would reorder haha! I did send an email to the man i spoke to during my latest order. Laid it on a bit thick. I'm using the reason that they kept all funds held against my account for ages, the current and cancelled orders (3 orders worth, so over £4000) so I was painfully low on money in that account. See what he says...
 
MrManwelo said:
No, I did not. I've already cancelled and reordered twice. So they're probably pretty confident that I would reorder haha! I did send an email to the man i spoke to during my latest order. Laid it on a bit thick. I'm using the reason that they kept all funds held against my account for ages, the current and cancelled orders (3 orders worth, so over £4000) so I was painfully low on money in that account. See what he says...
Click to expand...

I'll be ordering mine today through telesales. Was thinking of calling 0800-MY-APPLE and giving the "unjustice approach and also the fact that I'm changing from PC to Mac X OS" speech. Or will it be better to ask telesales ?
 
Sahib90 said:
I'll be ordering mine today through telesales. Was thinking of calling 0800-MY-APPLE and giving the "unjustice approach and also the fact that I'm changing from PC to Mac X OS" speech. Or will it be better to ask telesales ?
Click to expand...

hmmm, I don't know, Say that the sale depends on them throwing in a Superdrive maybe. No superdrive, no sale.
 
MrManwelo said:
I just got off the phone with Apple UK. Basically it's a no go. I checked for an update on my delivery, asked if it could be sped up, they said no. Said I was interested in a Superdrive, I asked if it would work with Bootcamp, I was put on hold for ages, he said yes (i knew this already). He didn't even try to sell me one. I then broached the topic of my 'friend' getting one free. The words were 'That's something we don't do. That's something we never do'.

So I guess that as usual, here in the UK, our customer service is not on par with theirs over the pond.
Click to expand...
Yeah, I just got off the phone too, basically kicking up a fuss that some people who ordered the exact same product that I did have already had theirs dispatched, despite ordering AFTER me. Nothing even vaguely helpful or placatory came out of the call.

Couldn't agree more on UK vs US customer service. Sucks even more when you consider we also PAY more for the same product.
 
TopToffee said:
Yeah, I just got off the phone too, basically kicking up a fuss that some people who ordered the exact same product that I did have already had theirs dispatched, despite ordering AFTER me. Nothing even vaguely helpful or placatory came out of the call.

Couldn't agree more on UK vs US customer service. Sucks even more when you consider we also PAY more for the same product.
Click to expand...

Will update you how my call goes and whether telesales are more helpful than the other team. I am also from the UK.
 
Hioctane said:
I've had a similar experience...

I originally ordered my base model rMBP a couple of days after the WWDC. A day or so later it came to light that it isn't user upgradeable, so you can't add more ram like in previous MBP's. So I decided I would change my order to upgrade it to 16GB rather than 12 months down the line regret not doing it.

So I tried to call the rep I had initially dealt with over the phone, but she wasn't available. So spoke to someone else, a very nice American lady, my original rep was Irish :)
After trying to explain what I wanted to do she said they can't amend the order and I'd have to cancel and reorder. She advised I speak with my original rep to see what she could do. She finished the converation with something along the lines of 'let me know once you've got it sorted and I'll see what I can do to compensate you for the trouble'.

I kinda thought nothing of it as it wasn't really their fault, just me Mr Awkward customer changing my mind :)

Now after reading this thread I've emailed the American rep asking her, in a round about fashion, if there is anything she can do due to having to wait an another week on top of my original delivery date.
Laid it on thick though, as original order was due before I went on holiday. New order now likely to land while on holiday and possibly even after my birthday! :(

Lets see what happens...
(A free MBA would be nice ;) )
Click to expand...

Well I've had a reply to my email…

"Many apologies in regards to the new expected delivery time.

I am also more than happy to show you that token of appreciation on your new order upon delivery. If you could please email me an additional time once you have your parcel so that I may action this out?

Thank you again for your patience in this regard."

I'll update the thread in about 3 weeks once my rMBP has turned up and let you know what the token is :)
 
good stories of customer service but those superdrives and magic mice are dirt cheap to apple, they are making you wait 3-4 weeks for a 3K laptop.

In my opinion a 3K laptop should have 1 free add on for any $100 or less accessory.

that said you cant deny apples good customer service.
 
I called Apple a few days ago and tried to change my order from shipping to store pickup as I wasn't expecting a 2-3 week timeframe (orders were 5-7 days then) when I placed my order, which ran right into my July 4th vacation.

After a long hold, the Apple rep came back and informed me once an order was set for shipping, it could not be changed for store pickup. So I had the address changed to a family member that would be present for delivery.

After we did all that, she apologized for the inconvenience and being unable to change my order to store pickup. I told her I understood and explained that it was more on me, than Apple. That is when she told me that for my "troubles", she would refund the $79.99 for the additional charger and $9.99 for the adapter.

I didn't know what to say......Apple did not have to do anything for me. But they did. I thanked the rep and said that was not necessary. She didn't back down.....and then offered me 50% off if there was an accessory I was eyeballing. From reading this thread, it seemed she implied the superdrive, but I wasn't even thinking about that as I had no interested.

So I was like......tell me more about the Time Capsule. I now have a 3TB TC on the way.

I was sort of in shock after the phone call. I just wanted to change shipping, for an oversight that was on me really, and got a lot more in return.

::air pound:: Apple
 
last year when i made a mistake in ordering online and called to upgrade to a SSD, they gave me a free magic mouse and ihome speakers b.c they said it was inconvenient for me.
 
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