An interesting story

Discussion in 'MacBook Air' started by PittAir, Apr 3, 2011.

  1. PittAir macrumors regular

    Mar 13, 2008
    I bought a new 11 inch Air a few months ago, and found a friend to buy my old Rev A (1.8, 64 GB SSD).

    The fan was making weird noises, so my son and I brought it down to our local Apple Store to see if we could get the fan checked out.

    The "genius" at the bar ran a "proprietary" hardware check program on the Air, and said the fan was OK, but the hard disk was failing.

    I asked how could a SSD fail like this (I never heard of it, nor have I ever heard of a hardware test program being able to pick it up).

    He said "it happens" but said that there was an 80 GB disk in the back that they could install that day for $149.

    I said "never heard of an 80 GB SSD, nor of an SSD that cheap," and asked to open the box the "SSD" came in. At that point he said "oops, it is a regular HD," and it would cost $749 to replace the SSD.

    My son and I left that Apple store as quickly as possible.

    What is wrong with Geniuses? Are they not training them properly?

    I probably need to just take off the back cover and blow the accumulated dust out of the fan.
  2. Pink∆Floyd macrumors 68020


    Nov 21, 2009
    Up There
    An interesting story it is.

    Must've been a new guy, he should've known better.

    I would use a vacuum to suck the dust, not blow the dust all over the place
  3. jav6454 macrumors P6


    Nov 14, 2007
    1 Geostationary Tower Plaza
    Well, its something I hear every day. I'd say go to a different Apple Store if possible.
  4. christophermdia macrumors 6502a


    Sep 28, 2008
    if the SSD is bad then it will be covered under warranty, no need to pay....keep taking the machine back until they fix it for free.
  5. yanksrock100 macrumors 6502a


    Oct 30, 2010
    San Diego
    Thats what i recommend

    Ps. HK-47 FTW!! :cool:
  6. wordoflife, Apr 3, 2011
    Last edited: Apr 3, 2011

    wordoflife macrumors 604


    Jul 6, 2009
    if I ever buy a MacBook Air, I'm certainly getting AppleCare on it :eek:
  7. foursomer macrumors newbie


    Mar 7, 2011
  8. entatlrg macrumors 68040


    Mar 2, 2009
    Waterloo & Georgian Bay, Canada
    Yes, what about warranty repair?
  9. ZipZap macrumors 603

    Dec 14, 2007
    Your gut instincts told you something was fishy.

    Next time ask for the store manager, complain that you are being handed a bill of goods, and have them demonstrate for you why the SSD is bad.

    BTW you can get an aftermarket 120 gig for $499, 180 gig for $579 at OWC as a price reference...that $749 is way out of wack for a 64 gig but not surprising for Apple.

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