Not exactly because people who are on installments with the carrier have the ability to upgrade to any phone, not just the iPhone. I'm just thinking from Apples point of view, but yes the store should be opened at the same time for everyone at a minimum.
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and the Apple Store app failed! Also Apple Pay!
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Not exactly because people who are on installments with the carrier have the ability to upgrade to any phone, not just the iPhone. I'm just thinking from Apples point of view, but yes the store should be opened at the same time for everyone at a minimum.
I would rather hit refresh on Apple's desktop site versus having to force close and reopen the Apple store app over and over again. Not sure how anyone could argue against that. I used both methods along with AT&T's desktop site and app and the Apple desktop site allowed me to order first at 3:05 am EST with 11.3 shipping.
If you were pre-approved on Apple's IUP you were forced to use the Apple app to check out.
The issue is that by using the iPhone upgrade program, you are now beholden to Apple. You can't upgrade at Best Buy, Verizon, Costo, etc. The promise is that you can upgrade at 12 months, but this is the second year in a row they have failed to deliver on it. Many people were able to order from Verizon earlier than Apple, and the IUP users are the bread and butter of Apple's crop- we spend the most on phones and they make a ton of money after the 1 year turn in mark off of our used phones. Keep in mind that a class action lawsuit was filed last year, and many of us who originally got screwed ended up getting the phone we wanted on time.
Don’t get me wrong, I truly truly feel badly for the horrible experience you guys have had for two years now. I don’t think it’s fair. I wish the app would have behaved better for you all. I’m sure they will reimburse the additional payments you all may have to make.
I was able to get a reservation in for my phone, and seconds later I got in to order my wife's phone. I chose this time around to do the iphone upgrade due to the prohibitive repair costs. Not so much because I intend to upgrade each year.
Anyway, I got further with my wife's phone, and was able to actually submit the application for the iup program, but a system error prevented it from being processed. It said to not place a new order, and that I would get an email to confirm the details within 8 hours.
4 hours later, I got an email from Apple that said the application failed.
Kind of pissed. My reservation was able to be processed and I got a Nov 3 delivery date. My wife's was supposed to be Nov 10-17, but since I had to replace the order, she's looking at mid-december.
I don't understand how a technologically advanced company like Apple still can't get their **** together for these things.
EDIT - No sooner did I post this, I got an email from Apple saying their records indicate that I had a failed application and that they would like to help get me the iPhone as quickly as possible. They asked that I respond with my status (if I placed a new order, to let them know the order number or if I did not place a new order, to do so and then reply with the order number).
I replied, so we'll see what happens!
Anyway, I got further with my wife's phone, and was able to actually submit the application for the iup program, but a system error prevented it from being processed. It said to not place a new order, and that I would get an email to confirm the details within 8 hours.
4 hours later, I got an email from Apple that said the application failed.
Kind of pissed. My reservation was able to be processed and I got a Nov 3 delivery date. My wife's was supposed to be Nov 10-17, but since I had to replace the order, she's looking at mid-december.
I don't understand how a technologically advanced company like Apple still can't get their **** together for these things.
EDIT - No sooner did I post this, I got an email from Apple saying their records indicate that I had a failed application and that they would like to help get me the iPhone as quickly as possible. They asked that I respond with my status (if I placed a new order, to let them know the order number or if I did not place a new order, to do so and then reply with the order number).
I replied, so we'll see what happens!
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Makes me wonder if the ability to order at 12:01 is based on your location. Maybe they prioritize people in the locations that have the highest order density due to lower shipping costs. I assume it’s cheaper to ship 100,000 phones to NYC than to ship 10,000 to 10 different cities up and down the length of California.
So if you’re not in a major metropolitan area, maybe they artificially keep you from ordering until they know you won’t be in the first batch, thereby allowing them to gang together more orders in your area.
I found you didn't even have to force close the app. Just cycling home button and app worked for me. I went too fast for my wife's phone though... I cycled too quickly and missed that the store app was working... Closed it too quick. Opened it back up, and it was back to the splash screen.
payment account and got a confirmation at 8.12.I completely agree with this. IUP is supposed to be most convenient, most Apple way. But for the 2nd year it caused many including myself issues. I couldn’t get in the app for 15 mins and shipping was already at 2-3 weeks. Meanwhile I stared at Verizon from 250am seeing I could preorder in two seconds. It was maddening. I wound up getting launch day at Verizon AFTER doing my IUP. So now I have two for same line. Hoping to get shipping confirm from Verizon then cancel Apple.
And I tracked it...Verizon had launch day supply up until about 345!! Where Apple was already at several weeks. Then around 350 Verizon slipped to one week out - still better than Apple.
Long story short is that it’s screwed up that carriers have more supply than even Apple but it’s obvious they get larger allocations. Probably part of agreement. Thus, if you’re forced to order through Apple like IUP, it’s actually a disadvantage. I’m done with it.
I had both options prepared. Ended up unexpectedly being faster via web on my iphone. Right after that was finished i was able to complete a second order with different color through the app on my iPad. Now I have 2-3 weeks for both. Can decide whether i return one or resell it.
Update - my shipping date for my wife's phone upgraded from December 11-18 to November 17-24th.
Maybe...
I think they hold some stock aside for order errors though. They were really having trouble connecting to AT&T servers that night, so I think people in my same boat were probably offered something similar.