Any Success Changing Shipping Address? Apple.com Order - AT&T Device (ONLY)

Discussion in 'iPhone' started by kromix, Sep 12, 2014.

  1. kromix, Sep 12, 2014
    Last edited: Sep 12, 2014

    kromix macrumors member

    Joined:
    Feb 8, 2011
    #1
    So Wanted to have 1 thread with these specific parameters for discussion.

    Please only post here IF


    1) You ordered your phone through Apple.com's Store

    2) You ordered an AT&T variant of the phone.



    So it seems AT&T phones ordered through Apple.com are seeing this error message when you try to change the shipping address:

    Code:
    According to the policy of your wireless service provider, the iPhone in this order can only be shipped to your current wireless billing address. Other items can be shipped to different addresses.

    I remember last go around we were able to change the address by calling I think, once the order changed from Processing to Preparing for shipment. However, I don't remember such a specific error message such as this, it seems that AT&T is hellbent on preventing us from changing the address.

    This thread will serve the purpose of discussion and if someone was able to change theres and HOW so we can also do so.


    Thanks,


    KromiX
     
  2. wnxgenral macrumors 6502

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    May 14, 2008
    #2
    Sitting on hold with Apple Customer care right now to answer these questions.
     
  3. kromix thread starter macrumors member

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    Feb 8, 2011
    #3

    I'm also waiting for Chat Specialist, report back what you are told, I will also, let's see what we can get done.
     
  4. Frasern1 macrumors 6502a

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    Oct 10, 2011
    Location:
    North Carolina
    #4
    Be careful with this. I have had friends who orders got cancelled because they changed the shipping address with Apple to be different then the billing address.
     
  5. CooKieMoNs7eR macrumors 68000

    CooKieMoNs7eR

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    Nov 18, 2009
    #5
    Man it's gonna be one busy day for apple today
     
  6. kromix thread starter macrumors member

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    Feb 8, 2011
    #6
    When? 5S you mean?
     
  7. kromix thread starter macrumors member

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    Feb 8, 2011
    #7
    Just finished speaking to them via chat.

    Hi Nicole!

    Hi, my name is nicole. I am happy to help answer all of your questions today!

    Hey there!

    Busy day today huh? :p

    Oh yes! Exciting day!

    Yup Can't wait!

    My question is quick, at what stage in the order process can I change my Shipping Address? I'm trying on Apple.com but no go right now.

    Once you have that order processed, you can give us a call o update the shipping address.

    You will need the order number when you call.

    Let me grab you that number so you have it.

    The number for Customer Service is 1-800-676-2775.

    Ok, so sometime later today ?

    Yep! You will get that emailed to you.
     
  8. RXDI macrumors newbie

    RXDI

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    Jan 9, 2012
    Location:
    Florida
    #8
    Wondering how to change the shipping address too. Subscribed.
     
  9. Frasern1 macrumors 6502a

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    North Carolina
    #9
    Yes last year with the 5S my friend had his cancelled without notice.
     
  10. engelke2010 macrumors 6502a

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    Mar 28, 2010
    #10
    How did Apple resolve this? Did your friend have to wait a long time for his 5S?
     
  11. Frasern1 macrumors 6502a

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    Oct 10, 2011
    Location:
    North Carolina
    #11
    They didn't they said their was nothing they could do, they couldn't front load him in the queue. Everywhere already had their iPhones with ship dates of a month or so out so he would have to order and wait for enough stock to get one. He got discouraged and gave up and just bought one a few months later I believe.
     
  12. kromix thread starter macrumors member

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    Feb 8, 2011
    #12
    Anything?
     
  13. RXDI macrumors newbie

    RXDI

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    Jan 9, 2012
    Location:
    Florida
    #13
    I received my Order Number a few minutes ago.

    I'm on hold with Apple Customer Service now. Waiting to change my address. Hopefully this works.
     
  14. wnxgenral macrumors 6502

    Joined:
    May 14, 2008
    #14
    SUCCESS.

    Just changed my SHIPPING ADDRESS, I will be receiving an email confirmation shortly.

    Took 1.5 hours on hold with Apple Customer Care.

    Apparently you CAN change your shipping address if this is an upgrade but if it's a new line, you CANNOT.
     
  15. RXDI macrumors newbie

    RXDI

    Joined:
    Jan 9, 2012
    Location:
    Florida
  16. wnxgenral macrumors 6502

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    May 14, 2008
    #16
    New shipping address is showing in ORDER STATUS and my order was not mistakenly canceled.
     
  17. DMod macrumors newbie

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    Jun 30, 2010
    #17
    That's good news! I have the same problem, so hopefully I can get the address updated. I'm trying chat first, but I'll call after work if that doesn't go through.
     
  18. RXDI macrumors newbie

    RXDI

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    Jan 9, 2012
    Location:
    Florida
    #18
    SUCCESS! Shipping address changed. Originally ordered on Apple Store App.

    These are the steps I took.

    1. Call Apple Customer Service 1-800-676-2775
    2. Choose Option 4
    3. Enter Order number
    4. Wait on hold (1hr 31min)
    5. Ask for change of address
     
  19. DMod macrumors newbie

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    Jun 30, 2010
    #19
    I can't even be placed on hold with Apple. The recording says something like "Unfortunately due to expectantly high call volumes, we can't get to your call today", then I get disconnected.
     
  20. macfanboy macrumors 6502a

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    Jun 5, 2007
    #20
    Keep trying. On the 5th or 6th try I finally got put on hold. However, it's been an hour and I'm still on hold. People are saying its taking 90+ minutes so I'll still be waiting
     
  21. DMod macrumors newbie

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    Jun 30, 2010
    #21
    Finally got in myself. I've been on hold for 33 mins. Hopefully I actually get through to someone. I'll update the thread if it works.
     
  22. iphonelady macrumors newbie

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    Sep 22, 2012
    #22
    I called twice this morning (got disconnected the first time). The second time the guy was so unhelpful and insisted the only way it could be changed was if I changed it myself under my Apple Store account (which I can't do since I get the AT&T error message). Very frustrating. He told me I would have to straighten it out with AT&T, which I knew was ridiculous since Apple would be the one shipping the package. I contacted AT&T just to humor him so I'd have more ammo next time i called back, and of course they told me there was nothing they could do on their end and Apple would need to make the change.

    I called Apple back this afternoon, got someone else, and she very quickly submitted a request to have the shipping address changed. She said it should be changed within 24 hours since they are getting a lot of requests like this today. She also said it won't affect my shipping date. If you get someone difficult the first time around, just ask to speak to someone else or call back later!
     
  23. srl7741 macrumors 68020

    srl7741

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    #23
    Wish I could offer a solution, I experienced this last time too and what a scam.

    AT&T does this on purpose to push customers to their stores or web site. You can eventually get the address changed but what a major pain and it's time consuming as others have posted.

    If you give in and click over to AT&T's web site or walk into a store the problem goes away. I find the entire practice appalling, just not enough to leave AT&T yet.

    I feel for everyone having that issue, I've gone through it myself. Can't buy a phone from Apple unless you want to spend hours on the phone trying to explain the problem to a AT&T employee who is clueless to begin with.

    /rant over
     
  24. Sgt93 macrumors 6502a

    Sgt93

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    Retired'ville
    #24
    This has never happened to me and I go through this with every release.
     
  25. VicX macrumors member

    VicX

    Joined:
    Oct 8, 2009
    Location:
    California
    #25
    another solution:
    change your att billing address temporarily and order again NOW! if you want 6, it's still available and ships next Friday.

    GL!
     

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