FSUSem1noles
macrumors 68000
Yes, after they change the imei and iccid when you plug it into iTunes, iTunes will detect the phone number...
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Any successful upgrade swaps for iPhone 4?
- Thread starter pshady
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Yes, after they change the imei and iccid when you plug it into iTunes, iTunes will detect the phone number...
wirelessmacuser
macrumors 68000
It was _not_ supposed to work yesterday, Apple did not give permission for early activation until today.
They told me that the micro-sim is not free, but the regular one I needed for the upgrade phone was free.
They said they didnt have a choice, and thats how it rings up in the system.
Roy Hobbs
macrumors 68000
I just calledmy local at&t they said SIMS and microSIMS are $25 a piece unless you let them do the swap in store and then they are free
I just did an upgrade swap and it could not have been easier. I called, gave them my IMEI and the SIM card number like FSUEm1noles, she put me on hold and said to hook my phone up to Itunes. As soon as I did that my phone said activated and I called the other line on my account to verify that their phone still worked.
From start to finish, the easiest part of this entire debacle was the upgrade swap. Go figure.
This phone is badass.
I called and they FUBAR'd it.
They told me I have to sync with iTunes, and said, are you sure, and they said yes. I did that. They did a bunch of stuff and then told me to swap the sim card.
Uhhh.. It's not compatible.
Yes it is.
No it's not, it's a different size.
Hold for a moment....You're going to have to go into ATT store and get a new SIM.
Nice...
They told me I have to sync with iTunes, and said, are you sure, and they said yes. I did that. They did a bunch of stuff and then told me to swap the sim card.
Uhhh.. It's not compatible.
Yes it is.
No it's not, it's a different size.
Hold for a moment....You're going to have to go into ATT store and get a new SIM.
Nice...
Geckotek
macrumors G3
Moyank24
macrumors 601
It took a little over an hour, and a conversation with a supervisor, but I'm syncing as we speak!
There was some confusion with the first rep I spoke with about the IMEI and ICCID numbers, but the supervisor stepped in and got the job done in about 10 minutes.
My advice, if the first person you speak with has no clue, don't waste your time (I wasted about 40 minutes with mine), just ask for a supervisor.
Called the number, he said he changed the config on their side... my 3GS showed no service, plugged iPhone into computer, but iTunes still showed original number. Was told to go ahead anyways, only to receive a message that there was a problem with the SIM. Called back and was told that I needed a new SIM, so I drove down the street to the AT&T Store where they quickly replaced my SIM and said everything should be good to go (couldn't activate there as their computers hadn't been updated to iTunes 9.2 yet). Get back to work and plug in the iPhone only to find the activation screen still showing the original number. 😡
So at this point, I have my 3GS with no service, my iPhone 4 that won't activate, and I'm unsure if my wife's 3GS is still working (she is with clients all afternoon). Guess I'll be heading back to AT&T after work. 🙁
So at this point, I have my 3GS with no service, my iPhone 4 that won't activate, and I'm unsure if my wife's 3GS is still working (she is with clients all afternoon). Guess I'll be heading back to AT&T after work. 🙁
I'm also doing an upgrade swap. When I call AT&T do I need to provide them with the IMEI and ICCID from my current 3G or for the new iPhone 4?
What are they actually doing? Are they just over-writing the microsim card that came with the iPhone4 and putting my # on it instead of the one it came pre-programmed with?
What are they actually doing? Are they just over-writing the microsim card that came with the iPhone4 and putting my # on it instead of the one it came pre-programmed with?
I just did mine through ATT corporate store
https://forums.macrumors.com/newreply.php?do=postreply&t=947152
https://forums.macrumors.com/newreply.php?do=postreply&t=947152
Well I just messed up 2 iphones. I think I should have activated the phones before calling at&t. Now I get an error stating that I need a new sim card. No local stores have the microsims. I do not know what to do now.
This is also what I am wondering...I am using my father's upgrade to get mine. (hopefully at bestbuy tomorrow)
I am having my mom try and get it for me, does she just buy it and then I call AT&T and they just override my dads number on the microsim to my number, or do I have to get a microsim under my phone number? And will they allow activation at home so my dad doesn't get a microsim that won't work in his phone and a data plan he will not use?
Geckotek
macrumors G3
No, once you activate that SIM card is locked to that number. You'll need new SIM cards at that point.
Sounds more like AT&T reps are clueless and making a lot of mistakes.
Sure it was a corporate AT&T store?
There are a few "authorized resellers" where I live, that really look like a corporate store, but ... aren't.
Mine did not go smoothly, but eventually worked...
I followed the instructions on the AT&T page posted earlier. Called that 800 number and entered the phone number for the phone that received the upgrade. Unfortunately, I was not given an "Option 2" of activating on a different phone number. I assume this was related to my premier/FAN status as I ended up in some business services section. After transferring to customer service, I got someone who was friendly but incompetent. She told me it couldn't be done. I explained that their website said it could and I would like to speak with someone else. She eventually decided she had figured out how to do it and took my IMEIs and ICCIDs for the swap. Took her about 45 minutes and several attempts, but assured me that everything was good and I should connect to iTunes for activation. iTunes still showed the wrong number, but she assured me that was OK. Then I got the lovely "There is a problem with this sim" message and no longer had phone service on either the old or new phone.
I was told that I would have to go to an AT&T store, pay $70 for a new micro-sim and $50 for a new sim for the old phone that was going to my wife. And that they would not release a micro-sim until tomorrow when the phone was officially released. Eventually I convinced her that I shouldn't have to pay and she put something to that effect in my notes, but that I would still have to wait.
Fast forward to me visiting the AT&T store 40 minutes later. Manager was excited to see an iPhone 4. Fixed everything in short order (although it took him 3 micro-sims to get it to work) and didn't charge me anything. Laughed that it would be ridiculous for them to charge me whether or not it was their fault. It is in their best interest for me to use my phone.
My advice: don't do this over the phone. And don't let them charge you for a sim.
I followed the instructions on the AT&T page posted earlier. Called that 800 number and entered the phone number for the phone that received the upgrade. Unfortunately, I was not given an "Option 2" of activating on a different phone number. I assume this was related to my premier/FAN status as I ended up in some business services section. After transferring to customer service, I got someone who was friendly but incompetent. She told me it couldn't be done. I explained that their website said it could and I would like to speak with someone else. She eventually decided she had figured out how to do it and took my IMEIs and ICCIDs for the swap. Took her about 45 minutes and several attempts, but assured me that everything was good and I should connect to iTunes for activation. iTunes still showed the wrong number, but she assured me that was OK. Then I got the lovely "There is a problem with this sim" message and no longer had phone service on either the old or new phone.
I was told that I would have to go to an AT&T store, pay $70 for a new micro-sim and $50 for a new sim for the old phone that was going to my wife. And that they would not release a micro-sim until tomorrow when the phone was officially released. Eventually I convinced her that I shouldn't have to pay and she put something to that effect in my notes, but that I would still have to wait.
Fast forward to me visiting the AT&T store 40 minutes later. Manager was excited to see an iPhone 4. Fixed everything in short order (although it took him 3 micro-sims to get it to work) and didn't charge me anything. Laughed that it would be ridiculous for them to charge me whether or not it was their fault. It is in their best interest for me to use my phone.
My advice: don't do this over the phone. And don't let them charge you for a sim.
My story is the same, except AT&T store didn't have latest itunes and couldn't activate it. Still showing original # when I try to activate and was told by Apple that they are advising everyone to wait 3 days for their system to correct itself 🙄
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I'm picking mine up at the Apple store tomorrow. I know they have to activate it in store, so should I just tell the person helping me that I need to call AT&T first?
I'm picking mine up at the Apple store tomorrow. I know they have to activate it in store, so should I just tell the person helping me that I need to call AT&T first?
was a breeze...
Called 661 and took about 5 min for them to swap the phone to my line, then connected to itunes and was up and running. Absolutely no issues..
Called 661 and took about 5 min for them to swap the phone to my line, then connected to itunes and was up and running. Absolutely no issues..
Went fairly well for me - had to call twice b/c first call they forgot to get SIM number so it didn't work, but both calls answered almost immediately and very quick. It was bus line due to being on FAN discount, not sure if that helped?
Took two calls and visiting the ATT store twice to get everything working. They finally gave me two micro SIMs: one for my line and a blank one. They told me to activate it using the blank one (on the eligible account), and then switch the SIM for the one configured for my line. This, of course, deactivated the eligible phone, but they provided me with a new regular SIM which I called and activated once my wife arrived home.
Definitely a hassle, but glad everything worked out before tomorrow's madness!
Definitely a hassle, but glad everything worked out before tomorrow's madness!
Spent 2+ hours tonight on the line with them and spoke to about 5 people....none of them could help me