can you explain what did you do?
Dude if you check my previous posts on this topic, I have kept on trying for a month to have it unlocked. I even paid on eBay to get it unlocked but the seller said they closed the servers or something like that and had to refund me. So the only way to get it unlocked was through AT&T...
Every time on the phone I was given a Case number but when the time was due they would tell me that they considered my request and that I'm not eligible for unlock. So I would go on the live chat to challenge it and they would tell me that I need to be an active member, or that it got denied because of security restrictions on the device or that I needed a proof of purchase.
I've sent them my eBay and Paypal links and transaction ID's which they refused, apparently they were not AT&T authorised resellers and that I had to find the original owner to get it unlocked or return the phone to him and give feedback and crap like that.
I just kept on going to live chat almost everyday and I always met new reps which all rejected my case until last night. I just kept on talking with a CSR and he would just deny my case but this time, he was taking almost 5 minutes every time to answer to my each question.
So I felt that he was actually paying attention and this time I was putting my point across. At the end I didn't achieve much but I felt that something was going on.
Immediately I wrote another mail to AT&T and this time I just thought of sending them my CHECKMEND report for the device. It showed that nothing was wrong with my phone, no contract or insurance issues, not reported lost or stolen and what not.
However they also refused it saying "security restrictions on the devices history" etc.
I then went on imei.info site like always and this time it said locked:no!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
so the point is you need to find a CSR who would actually listen to you. Although he couldn't help, I believe it was him who got my iPhone unlocked and not the Checkmend mail. He told me no because of procedures and policies but I'm sure it was him who who got it unlocked.
In this topic as well as on Spanish forums I have seen many people getting their iPhones unlocked without denial and no questions asked. So you really need luck and you need to talk serious when you find a rep whos willing to listen.
There seem to be more people getting their iPhone's unlocked now, we are not AT&T customers. So may be they're gone softer now. Perhaps no more overwhelming requests...
IMO, they are just bias. Lack of management and planning. No control over the whole unlocking process and they are discriminating between customers or "non-AT&T customers"...
Keep trying.
Good luck.
AT&T?
Fail.
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Congrats. Now you can use your iPhone, enjoy.
Thank you so much dude but trust me, from now on I hear about AT&T, I'll go hopeless.
I mean I don;t know why but all this hassle just left me with no choice but to go stubborn and keep on creeping them to get it unlocked. I mean my friends got theirs done but they just kept on denying mine beucase of retarded and unexplained reasons.
Until last night. So there you go...It wasn''t AT&T, it was my pure luck that got it unlocked.
Honestly, a company like AT&T just failed to run this project. Seriously lack of decision making and untimed policies. They just sacrificed "non-AT&T customers" to cope with the overwhelming requests. Just bias. Nothing else to it.
I just wish the best for others who still are fighting to get their devices unlocked.
Oh I just want to go on holiday lol. Look what AT&T put me through to lol. Forget £400 device but all that I had to go through...ohh forget it...
AT&T?
OMG! What a fail!!!
(=