My niece bought a brand new MBP 13" and so called apple genius insulted her resulting in a complaint filed against him... she had her defective MBP in the store at least twice and sent to apple and the story was the same, computer is fine it must be software... and still it freezes.. oh did i mention the only software on the unit was OSx? Additionally, we met an older couple who their new 13" was freezing... with theirs though it turned out to be a defective hard drive... their unit was four weeks old. With Steve Jobs now not very active we are wondering if apple is going down the tubes again just like it did the last time.... One thing is for sure, the shine is definitely off the apple especially when it comes to so-called genius'. Is anyone else having problems with brand new MBP 13"? Did apple finally honor its obligation to you? = Should also mention that Apple Inc was unresponsive to our demand for a replacement or refund initially, so we had our attorney send a demand letter, and yesterday our niece got through to someone who said he will send a file to the engineers and only they can approve a replacement... meanwhile here sits a young college kid wanting the best computer to finish her educational experience and is working hard to MAKE PAYMENTS on a computer that does not work and my wife and i are eating crow because it was our recommendation to her that she could never go wrong with Apple even though it is more expensive. Steve Jobs please come back... we have had GREAT working Macs ever since the Lampshade iMac and that computer NOW 8 YEARS OLD is STILL working great!