Anyone else with brand new defective MBP 13"?

[KumoWarrior]

I'm sure this will greatly hurt their reputation.

==

Hi cloroxbleach... just curious and you obviously don't have to answer, I was just wondering how old you are... you see years ago a company could mistreat a customer and it would not hurt the company at all, maybe would loose just a few customers, no problem... in our present time however, the world is much more connected. It is not just my niece and our family that knows how she was abused by an apple employee, you see in this age not just a few people hear about injustices; in our age millions hear about it. Try a twitter and facebook following of over 120,000 students and growing now wondering if they should buy an apple or if they should wait, or if they should go back to windoz.... you see in this age a customer mistreated can easily result in a million lost customers.

This is of course why I am hoping that apple retains its good reputation and replaces the defective mbp this week... we like apple and have had great products from apple, even our 8 year old lampshade iMac is still running strong!

 

[cloroxbleach4]

==

Hi cloroxbleach... just curious and you obviously don't have to answer, I was just wondering how old you are... you see years ago a company could mistreat a customer and it would not hurt the company at all, maybe would loose just a few customers, no problem... in our present time however, the world is much more connected. It is not just my niece and our family that knows how she was abused by an apple employee, you see in this age not just a few people hear about injustices; in our age millions hear about it. Try a twitter and facebook following of over 120,000 students and growing now wondering if they should buy an apple or if they should wait, or if they should go back to windoz.... you see in this age a customer mistreated can easily result in a million lost customers.

This is of course why I am hoping that apple retains its good reputation and replaces the defective mbp this week... we like apple and have had great products from apple, even our 8 year old lampshade iMac is still running strong!

I don't think my age is relevant. I am sorry that your niece was mistreated but this has happened to us all. Sometimes things don't go the way we want. I'm certain your issue will be settled in some form.

I also understand that the world is connected now and information travels quick. I personally don't think a small claims dispute is enough to tarnish the reputation of a company so large. I'm sure you're not the first one to consider small claims, and I haven't heard about any of them.

 

[KumoWarrior]

You smell like a troll, but I will bite. I like how you used the wonderfully vague verb "resulting." Who filed the complaint? I assume it was you. Who did you file it with? I assume it was the Better Business Bureau. Do you have a case number or any evidence for your claim?


How do you know? Did she spill something on it? Did a friend use it and install something bad on it? It seems like you are jumping to conclusions.


Really? Your niece bought a professional grade computer and did not purchase a single app? What is she doing on this computer?


Great anecdotal evidence. In fact, we know nothing about their situation. And, you don't know what Apple did for them. It may well have been a defective drive that Apple immediately replaced. You might be surprised to hear that sometimes electronics don't work, Apple is aware of this, and they tend to bend over backwards to fix stuff.


Holy cow. Way to jump off the rails and slide down into non-sequiter zone. A store employee didn't treat your niece the way you think she should have been treated. I doubt you treated him the way he thought he ought to be treated. And, now Apple is collapsing under the weight of the 13" MBP tragedy? I doubt it.


Well, you have a point there with the genius label. That is a silly name for their staff. Geniuses aren't necessarily nice. But, you know what? They have managers, and rather than berating the guy and filing complaints (with whom?), you might try going that route instead. They are "geniuses," not necessarily "generous, compassionate, super-beings."


It runs beautifully. People I know with last year's MBP love theirs as well. I saw no sad faces in the Apple store. In fact, nothing but good stories about Apple, and good experiences so far (I had to return one keyboard cover, and they were cool with that).

===
Hey palpatine, the complaint was filed through appropriate channels within apple and the manager agreed the employee was abusive... this seems like it would address the majority of your concerns....

 

[saberahul]

====

I don't know how old you are but I watched apple go down the tubes when steve left the company the last time... apple had one horrible ceo after another selling computers that did not work and that no one wanted... and yes our stock did suffer, but believed that steve would not let his company go bust and he did come back, that gamble paid off because we bought in at a very very nice stock price.... so am sensitive to apple performance... It is our hope that steve makes a full recovery and is able to go back to apple and kick butt again....

I agree... kind of said the same thing in my post. I was around during those days so ya I'm quite old

 

[KumoWarrior]

I don't think my age is relevant. I am sorry that your niece was mistreated but this has happened to us all. Sometimes things don't go the way we want. I'm certain your issue will be settled in some form.

I also understand that the world is connected now and information travels quick. I personally don't think a small claims dispute is enough to tarnish the reputation of a company so large. I'm sure you're not the first one to consider small claims, and I haven't heard about any of them.

==

Hi cloroxbleach... maybe you will understand this situation more if I explain that I own stock in apple... stockholders or shareholders actually own a part of the company and as such have an interest in the company doing well. In the present instance there is an admitted misbehaving employee that is besmirching apple's reputation. That is a concern for a shareholder, the first post was an inquiry to see if others were having similar problems with mbp 13s because if this is endemic then apple has a real issue on their hands. My personal fear is that I lived through the time when steve left the company before and the company tanked with a string of ceo's each failing worse than the previous one... Now I understand that steve cannot live forever though he does not have my permission to leave this earth (now that was said tongue in cheek). But the fear is wondering if as steve is less involved in the company will apple return to substandard performance.

 

[palpatine]

===
Hey palpatine, the complaint was filed through appropriate channels within apple and the manager agreed the employee was abusive... this seems like it would address the majority of your concerns....

LOL. No. But, whatever. You had a problem with a computer (we're not really sure what happened), the manager agreed that the employee was abusive (what exactly are you suing the company for?), but they refused to repair or replace the brand new computer (never heard of this, but I guess there is a first), and you fear that this indicates the Apple empire is crumbling?

For anyone reading this who might be thinking the OP's experience is somehow representative, I urge you to visit an Apple store yourself or talk to the guy next to you at the coffee shop using a Mac.

As for the OP, you seem to want your niece to learn something from the experience. I recommend you tell your niece to talk to the manager if she encounters a problem with an employee, and to take her business to another Apple store in the area if she fails to receive the service she wants. If both of these routes fail, then she might want to consider legal action.

 

[kobyh15]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

Sorry to hear about your nieces situation, but it is far from an endemic of problems with the 13" MBP. It's a great little computer, I love mine. The problem most likely resides in a faulty hard drive that Apple doesn't even manufacture themselves. Maybe Toshiba or Hitachi should be the ones getting a lawsuit. That's neither here nor there though. I hope your situation gets handled in an appropriate way. Good luck.

 

[KumoWarrior]

LOL. No. But, whatever. You had a problem with a computer (we're not really sure what happened), the manager agreed that the employee was abusive (what exactly are you suing the company for?), but they refused to repair or replace the brand new computer (never heard of this, but I guess there is a first), ....


It appears that you have not read the post... it may be wise for you to do that before posting...

 

[KumoWarrior]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

Sorry to hear about your nieces situation, but it is far from an endemic of problems with the 13" MBP. It's a great little computer, I love mine. The problem most likely resides in a faulty hard drive that Apple doesn't even manufacture themselves. Maybe Toshiba or Hitachi should be the ones getting a lawsuit. That's neither here nor there though. I hope your situation gets handled in an appropriate way. Good luck.

===

Thank you so much, she is really quite frustrated about this.. hopefully this week the "engineers" will approve a replacement. As is stated earlier no company on earth can produce a 100% defect free product line... but it is how the company responds to customers that defines their reputation... we hope that apple will step up to the plate this week.... one of the purposes of the initial post was to inquire if others were experiencing similar problems.

 

[palpatine]

It appears that you have not read the post... it may be wise for you to do that before posting...

Or, spider/cloud warrior, you may want to consider the possibility that I did read your original post in order to respond point by point to it. Did you read mine? It might be wise of you to do so. I've been dropping atom bombs of incubated wisdom on you from the get go.

 

[KumoWarrior]

Or, spider/cloud warrior, you may want to consider the possibility that I did read your original post in order to respond point by point to it. Did you read mine? It might be wise of you to do so. I've been dropping atom bombs of incubated wisdom on you from the get go.

==

Please don't be silly....

 

[Trentolol]

My new MBP has been working like a charm.

I think that you are very unlikely.

Manufacturing accidents happen, that's not Apple's fault.

 

[KumoWarrior]

Actually, it is...

My new MBP has been working like a charm.

I think that you are very unlikely.

Manufacturing accidents happen, that's not Apple's fault.

==

Although no company can have a 100% defective free line of products, how any company deals with a defective product has great ramifications on the reputation of a company... you say it is not apple's fault... that may be true but they are responsible for the product, and if it is a defective unit are responsible to replace or refund that product. You know that, and if you bought a defective product you know you would be screaming about it... if not you are either pulling a Rep.Wiener or just not smart.

So we continue to look to apple to make it right with this young college girl this week by replacing the defective piece of junk they sold her......

 

[motoracer1486]

=====
?

 

[fibrizo]

Oddly my 2011 13 inch mbp is the first of 3 mbp I have purchased that have had any issues. I had purchased it at microcenter, and since they only give you 7 days to exchange/return, I went the apple store. I explained I got it from microcenter 3 weeks ago and they wouldn't help me. I didn't expect much, but the genius looked at it a bit and came back with a brand new macbook pro, and swapped it out no issues. I didn't even have to ask, or complain.

Obviously as people are humans, YMMV. It would seem that it would be prudent to have just brought it to another store or genius. I'm going to bet that the demand letter is what caused the extra delay now an "engineer evaluation."

I am no Rep Weiner, nor am I Rush Limbaugh. I see no reason to defend bad employees, nor do I feel like I need to pursue a vendetta against one. I just move on and get what I need to have done finished.

And yes, I also own apple stock.. and since the price was 22$ pre-split etc etc... I also admit that I'm not a majority shareholder.

But at the end of the day I ended up with a new fully functional macbook pro without any issues (it even has sata 6gb for the CD bay comparied to 3gb in the exchanged one) And for the screaming and yelling that you've had to do and the anger and discontent you must have experienced, you're still waiting for them to help you.

 

[palpatine]

==
You know that, and if you bought a defective product you know you would be screaming about it... if not you are either pulling a Rep.Wiener or just not smart.

So we continue to look to apple to make it right with this young college girl this week by replacing the defective piece of junk they sold her......

no. i would not be screaming about it. i would do what i already recommended you do. just because someone in this forum doesn't agree with you doesn't mean they are not smart. they have a sense of perspective, recognize the complexity of the issues, and don't berate apple or its employees. frankly, i think you are misrepresenting this "young girl's" experience with her "junk."

if we are to accept your side of the story, your niece went into the store with a brand new computer that doesn't work, the employee abused her in some manner, they refused to repair or replace it, you filed a complaint of some sort, the manager backed you, and apple still refuses to fix it. really?

i find this rather difficult to believe. not just for apple, but for any company. i don't think the members of this forum lack intelligence, as you suggest. rather, i think your story and your perspective doesn't match reality, and you didn't join this forum two days ago to discuss this issue an exchange opinions, but only to rant.

 

[jenzjen]

if we are to accept your side of the story, your niece went into the store with a brand new computer that doesn't work, the employee abused her in some manner, they refused to repair or replace it, you filed a complaint of some sort, the manager backed you, and apple still refuses to fix it. really?

I understand his frustration to a point, but like I wrote earlier, something in the post just doesn't add up. There's always 2 sides to every story and would like to hear the Apple perspective.

Another item that bothers me is he (a) has money to launch lawyers on Apple but (b) convinced his niece to go into debt (OP mentions how she's "working hard to MAKE PAYMENTS") to pay up for the laptop.

IMHO, that's just wrong. I would have either paid the difference myself, or if she was unwilling to accept my gift, let her get what she could afford.

Her lessons thus far (a) debt is cool and (b) resort to lawyers almost immediately. Great.

 

[palpatine]

I understand his frustration to a point, but like I wrote earlier, something in the post just doesn't add up. There's always 2 sides to every story and would like to hear the Apple perspective.

Another item that bothers me is he (a) has money to launch lawyers on Apple but (b) convinced his niece to go into debt (OP mentions how she's "working hard to MAKE PAYMENTS") to pay up for the laptop.

IMHO, that's just wrong. I would have either paid the difference myself, or if she was unwilling to accept my gift, let her get what she could afford.

Her lessons thus far (a) debt is cool and (b) resort to lawyers almost immediately. Great.

lol. don't forget to file a complaint against employees, call their products junk, go online to rant about it, and ridicule members of the community by attacking them about their age, intelligence, and wisdom.

truly, i generally support fellow consumers, but as i said, his story sounds
ludicrous, and i am starting to see how this relatively straightforward problem has been turned into a major legal case that threatens the foundations of the company's business (in his mind). i hope this niece of his is reading our advice, even if he isn't.

 

[KumoWarrior]

==

Although no company can have a 100% defective free line of products, how any company deals with a defective product has great ramifications on the reputation of a company...
====


YEAH! APPLE HAS COME THROUGH... THEY CALLED MY NIECE AND SAID THEIR ENGINEERS HAD EXAMINED THE FILE DUMP AND DETERMINED THE MBP 13" WAS JUNK AND ARE SENDING A BRAND NEW REPLACEMENT... GUESS I DON'T HAVE TO DUMP MY SHARES OF APPLE AFTER ALL! ... This certainly has been a great concern it seemed the company was not at all behaving like the Apple we knew... for whatever reason the company has responded and a brand new computer should be here in just a few days...

Someone here said this does not make sense... I agree, this was nothing like the Apple I invested in, and certainly having an investment in the company myself I will certainly jump on any idiot in Apple's employment who is ruining the reputation of the Company.

So my niece has had her faith restored in the company but wishes it was not so nasty.. Maybe this will be a good learning opportunity for Apple managers as well as to the need to keep a tighter reign on their store employees....

 

[FOX160]

I had a problem when trying to use Iphoto with a brand new 13 MBPro I5
The dam thing kept beach balling and do nothing until forced to close down.

After around 5 visits and one rebuild of my photo library Apple changed it.
Also happened once with the new replacement and the Genius said they
had another machine in the back doing the same thing.

I am in England not that it makes any difference

 

[KumoWarrior]

I had a problem when trying to use Iphoto with a brand new 13 MBPro I5
The dam thing kept beach balling and do nothing until forced to close down.

After around 5 visits and one rebuild of my photo library Apple changed it.
Also happened once with the new replacement and the Genius said they
had another machine in the back doing the same thing.

I am in England not that it makes any difference

===

The new mbp line has a whole new line of processors the I series, I3, 5 & 7.. it is suspected that there is a glitch in this new set of processors... if that is proven out Apple should be coming out with a correction and perhaps recall soon....

As I stated earlier it is impossible for any company to produce a 100% defect free product line... what is important though is HOW the company responds to the problem... initially the problem with my niece was a misbehaving employee, but after that was dealt with we did have to jump though some hoops. It is important when encountering a defect to persist in its correction. In the present case Apple did finally come through and so I think the company is still worthy and is still trying to push the limits... sometimes the leading edge can become the bleeding edge but I credit Apple for continuing to grow and develop. If there is a problem with the I series of Intel chips then Intel will have an issue to deal with...

 

[palpatine]

YEAH! APPLE HAS COME THROUGH

congratulations.

... THEY CALLED MY NIECE AND SAID THEIR ENGINEERS HAD EXAMINED THE FILE DUMP AND DETERMINED THE MBP 13" WAS JUNK AND ARE SENDING A BRAND NEW REPLACEMENT...

i suspect they determined something else.

GUESS I DON'T HAVE TO DUMP MY SHARES OF APPLE AFTER ALL! ...

as i said before, a non-sequiter.

Someone here said this does not make sense...

that was me.

I agree, this was nothing like the Apple I invested in, and certainly having an investment in the company myself I will certainly jump on any idiot in Apple's employment who is ruining the reputation of the Company.

many of us have recommended carrots instead of stucks, honeypots instead of the flaming hells of legal damnation, but i guess you have a system that somehow works for you.

So my niece has had her faith restored in the company but wishes it was not so nasty..

was your niece a believer who lost her faith? as we have said before, it got nasty because you seem to have made it this way.

Maybe this will be a good learning opportunity for Apple managers as well as to the need to keep a tighter reign on their store employees....

from what you have written, i doubt it. if i were the manager, i would be counseling my employees to be pass off any litigious stockholders to me rather than trying to engage with them.

as for your comments about the chipset and recalls, i don't know if you are training to improve your abilities, or just have a natural knack, but I sense that the troll is strong in you.

 

[Just "Vinnie"]

==

Hi cloroxbleach... just curious and you obviously don't have to answer, I was just wondering how old you are... you see years ago a company could mistreat a customer and it would not hurt the company at all, maybe would loose just a few customers, no problem... in our present time however, the world is much more connected.

You are attaching too much self-importance to your plight. What you fail to realize is that most consumers are not going to "hang" an entire company on the behavior of "one" Apple employee. We have more sense than that.

Also... ever heard of getting more flies with honey? I suspect you have a tendency to piss people off as is evident by your casual usage of attorneys.

I absolutely guarantee that I could get a 30 day old macbook replaced/fixed were I in your shoes.

 

[KumoWarrior]

congratulations.

i suspect they determined something else.


====

Palpatine: quit being childish.
..

The good news folks is that a brand new MBP 13" is on the way and a phone number to follow up with Apple just to make sure the replacement computer is working correctly.

So Apple is still a great company and I don't have to liquidate my 36,450 shares that I bought in @ $35.10 per share some years ago! Maybe time to go buy a few thousand more shares! Apple, keep being a great company and keep making me money!

 

[ppfd]

WoW!

36,450 shares!! Pleased to meet you Mr. Wazniak!

So you would dump 36,450 shares at todays value $338.04 over a $1200 laptop. Seems to me with that you might have just a little pull with Apple holding that much clout.

Hell, its the internet so what do I know though.

I too have a 13" MBP,bought in March of this year,week the new model came out. Had what I thought were a few problems with it. I made an appt. with the Apple Store in Akron near my parents home. I was a half hour late due to road construction, which more or less was my fault. A sweet rather attractive lady said "not a problem" when I walked in and said I was late. A half hour later I was out the door. The "genius" (yes, what a stupid name) said you have a year warranty, if we can't fix it we will replace it.

But actually it was the fine members of Mac Rumors that helped me fix the problem. As of course the MBP ran fine at the Apple store. And gave me the problem as soon as I returned home.