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Discussion in 'iPhone' started by AndrewR23, Sep 26, 2016.
Need to swap my 7, have AC+, wanna do express
Anyone done this yet? Just curious, thx
I have a 7 Plus that had a faulty accelerometer. They replaced it under the EFFA program and ordered a replacement with overnight shipping for free.
I did, and it was very easy. Ordered on Thursday afternoon, replacement arrived on Monday. Replacement fixed my issue (hiss)
hiss on the 7 or +?
I have a supervisor scheduled to call me tomorrow for one, we'll see how it goes
I saw where you said you can't upload pix in the chat but you can. I did earlier by clicking the clipboard icon
Had my iPhone 7 Plus replaced with express replacement, requested on a Friday had the replacement by Monday. It's a great option for AppleCare+ members.
can you see in the about screen if model number is m or n
The model number of my replacement is NN522LL/A, iPhone 7+ 128GB Matte Black GSM. The N is for replacement models and M is for retail, F is for refurbished.
I've used their express replacement several times. You contact them and set up the express replacement. You need to have a credit card handy because they will put a hold on your credit card for the retail price of the phone you're replacing. They will overnight you a replacement phone. Once you've received the replacement phone, then you put the defective device in the box they used to send you the replacement phone and use the prepaid label included with the box. Drop it off at FedEx and then once they receive the defective device then they will release the hold on your credit card and then you're ALMOST good to go!
Plz call back and make sure you're AppleCare plus has been transferred over to the replacement phone. They have awesome customer service and they're quick to send you a replacement phone, but when it comes to transferring the AppleCare plus from the defective device to the replacement, I've always had issues! I always have to call back and ask them to transfer it over, and believe me, you wanna make sure the replacement phone is covered.
Ill update you tomorrow with what they tell me
Tried that in the UK due a large screen scratch out of the box and no joy. Went to the back of the queue again.
Why do they need a separate model for replacements. Like refurbished that separate model number implies inferior.
I think "N" can be refurbished as well.
they can and will. right now no since its barely been 2 weeks but eventually.
I don't think we get any iPhones that start with F (refurbished). Apple doesn't sell refurbished iPhones, but they do sell refurbished iPads, etc. and they do start with F. The difference between "N" white box replacements (which aren't offered for sale and are only given out for warranty/OOW purposes) and "F" refurbished iDevices that they do sell in the Certified Refurbished store are in name only for allocation purposes, as they all receive a brand new shell (meaning screen + case) and battery. "N" white box replacements can be brand new or remanufactured depending on the timing and/or stock.
Anyone who knows and see the N will know the phone was a replacement, not new and could have been refurbished.
Exactly. In my case I have exchanged 7 Apple Watches sport 42mm space Gray cause the build quality is poor. Paint is going from corner. It looks like that Watchea which did not pass quality control are going as a replacement. All model with letter "N". If i buy Watch in retail store it will not gonna have such issue))
I might have missed it, did you try the express replacement service? My Jetblack 7 is defective (http://forums.macrumors.com/threads/iphone-7-jet-black-broken-screen.2002621/#post-23627495 )so I opted to go this route (because the repair order from the Genius Bar has no progress).
Yup. Got it in 1 day. Overnighted
Good to know thanks!
I did. Apple sent the replacement and put a hold on my CC for the amount of the new phone. I received it the very next day, and then shipped my phone back to them in the same box. They received it, and then took the hold on my CC off. Easy process, really.
The new phone was same production week and had both issues that my original had. Now, I am just going to wait until a couple of months go by and new stock comes in, then go to apple store, get a replacement that doesn't have the issue, and call it good.
I've actually not had an F in years and I've had about a handful of replacements in the last two years. Every single replacement unit was designated with an N as I believe M and N are the only current destinations they use now. Where M is retail/new and N is a service unit/refurbished
I got a JB 7+ on Sept 23rd and just got my replacement today. 256GB version. Was trying to get rid of the processor noise/hissing but the new one has it too. Gonna stick with it...so far, no issues really...so that's easy to live with.