Eh, I've pre-ordered with Apple pay before. Never had this problem. Something else went wrong and whoever you talked to just assumed it had to be Apple pay.
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Anyone had trouble with Apple Pay on Pre-Orders?
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Quick question. If I do the pick up in store option. Will Apple charge me then or when I go to the store and pick up the phone?
They will charge you when it's shipped. That's the only reason they will hold it for you. Because it's paid for.
Though what ssrij says makes sense, I'm with rsxmachine on this one. Because it happened to me recently.
Ordered glasses from Warby Parker this weekend. $95+tax. Used Apple Pay. That number/transaction showed up in Wallet. Then they started to contact me re: me being blind as a bat and should probably go with the $30 more thinner lenses. Said OK. Now my Wallet shows the $125+tax transaction instead of the previous number, and just cleared today with my CC company.
And back to the OP situation: pre-ordered my 8 with the Apple Store app and Apple Pay with no issue and fast. Previous phone, ordered online using a new CC and gave Apple incorrect security code: still went through (called Apple about this and they said you are ok, no need to correct the code).
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It is quicker actually; assuming it works. To be honest I've only used Apple Pay 5 times and didn't have an issue at all. I just liked the idea of having the phone already paid for by way of a gift card and I don't have to worry about something going wrong with my CC or Apple pay itself.
There’s been similar discussed on the UK pre-order thread. The issue, as reported, appears to be the “gap” between the pre-authorisation and when the full amount is taken on shipping. It’s not been widely reported but there certainly have been instances. General consensus appears to be that when the person contacted Apple they accepted payment and the delivery wasn’t affected.
So what are you saying, apple pay was not made for pre orders that ships 7 days later? But how can that be for upgrading when you only pay the tax so it gets taken out right then. I guess i am a little confused on how they have a way of payment but it doesnt work for pre ordering?
[doublepost=1508872449][/doublepost]I was going
But were any of those for pre ordering, that's when this becomes an issue i think.
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The real question is, what type of order did you do, full pay, carrier upgrade. which one was it?
For me paying with Apple Pay and paying with cc is the same number of clicks using the app so I don’t think Apple Pay is worth it.
Apple Pay.
1. Press Apple Pay button
2. See Details
3. Press on Pay
4. Modify shipping etc.. Use Touch ID
Credit card:
1. choose other payment method button
2. Touch ID (sometimes password required, maybe if not using app for a while)
3. details come up ie. Shipping, credit card.
4. Press Pay.
Apple Pay.
1. Press Apple Pay button
2. See Details
3. Press on Pay
4. Modify shipping etc.. Use Touch ID
Credit card:
1. choose other payment method button
2. Touch ID (sometimes password required, maybe if not using app for a while)
3. details come up ie. Shipping, credit card.
4. Press Pay.
The only bad thing is since they take the app offline for so long, it will make you enter in your password and not touch id So thats a big extra step....
Do you know how long it has to be that touch id won't work anymore. are you sure there is a timeline once you have entered password once within the app already. I just tried this today on ipad and iphone and i had to enter password the first time, now it doesn't ask.
https://www.macrumors.com/2017/07/27/apple-store-app-touch-id-for-apple-id/
There is an option in account settings of the apple store app to enable touch id (includes checkout), therefore I would expect I wouldn't have to enter password again. If this is the case, CC is same speed as apple pay
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Did they put an authorisation hold on your card (I assume CC?) and held the payment till they shipped the phone? or did they charred your the full amount?
This is really important. I’m doing tests (as I live in Italy and Apple Pay isn’t available for the Apple Store App), it asks for password, and then for the CCV!!! I simulated some orders, and it seems to enable the Touch ID for the next orders, but after some hours it just asks for the password again. How many hours and when the Apple Store will be offline? (In the past?)
EDIT
When the store is offline, are the other tabs (settings etc.) available?
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I bought the Apple Watch series 3 and 2 bands on preorder, with Apple Pay - no issue.
Only thing that worries me is the amount, $1000 might be ok, but nearly $2000? Though, my CC company knows I use the Apple store all the time, so I don't think there will be an issue.
Only thing that worries me is the amount, $1000 might be ok, but nearly $2000? Though, my CC company knows I use the Apple store all the time, so I don't think there will be an issue.
I would think Apple would make sure this isn’t an issue buying their products using their payment service.
I’d think that if you got the preorder in and there was a payment issue when they are about to ship it they would either call or notify you about it so you can fix it. I doubt they would just cancel the order. Wouldn’t give people much faith in using Apple Pay.
I’d think that if you got the preorder in and there was a payment issue when they are about to ship it they would either call or notify you about it so you can fix it. I doubt they would just cancel the order. Wouldn’t give people much faith in using Apple Pay.
You can call them ahead of time and let them know you have a large transaction with Apple that will be coming through. They flag it and it shouldn't be an issue.
Ya, apple must have a method, they want us all to pay with apple pay so this has to work. If it doesn't work, I will see how high my complaint can escalate.
It looks to me like the issue is if the Device Account Number changes before the charges have gone through. Either by removing the credit card, formatting the phone etc. When that happens the bank removes the link to your credit card. This will prevent the transaction from going through.
The authorization hold of $1 does not count as the one time transaction as this is the standard procedure for many orders and not just preorders.
So as long as the credit card remains linked through Apple Pay there should be no problem.
The authorization hold of $1 does not count as the one time transaction as this is the standard procedure for many orders and not just preorders.
So as long as the credit card remains linked through Apple Pay there should be no problem.
Yes, i thought it was 15 minutes of inactivity, just like in the app store. But i dont know for sure. Anything really long would just be to risky....
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When the store is offline there is no tabs. You cant do anything..
And i thought it was after 15 min of inactivity it switch's back to password.
Not really, fraud detection is done using machine learning and it's automatic, and that's how most banks do it. You can warn them in advance that you will be making a transaction of $A at B hours and C minutes and at D location, but they will just tell you to call them if there's any issues, but they won't be able to add an exception to the system.
I would expect it not be a problem, but you never know. Also this must be a problem with shipping the phones only. I am doing in store pickup so i dont see how this would ever affect me!? Don't they take out the money right there and then?
http://www.iphoneincanada.ca/news/iphone-7-apple-pay-not-charged/
See this link for the issue at iPhone 7 pre order. Is OP using Amex?
See this link for the issue at iPhone 7 pre order. Is OP using Amex?
That's what I recall happening with my 8 pre-order via Apple Pay: charged (pending status) right away and posted with card issuer two days later.
Agreed paying with cc required you to enter cvc code after you press pay. So minor inconvenience.