Hey guys, A quick bit of background. Woke up one morning to an email from Apple saying my account was accessed. Because of this I quickly changed my password and security questions to re secure my account. All seemed well until I turned on my Macbook Air to find the hacker had applied an iCloud password complete with ransom email address. The same thing then happened to my old Mac which my Mother now uses. Spoke to Apple support where I was notified in usual circumstances they require proof of purchase (PoP) to unlock them in the store. Now, this is an issue because I used to buy, repair and sell Macs on ebay which is how I procured both mine and my now Mother's Mac. They proceeded to suggest it should be okay as the account had been hacked etc. Went to my nearest store to be told they couldn't do anything because I don't have PoP. Obviously, infuriated with this I requested that they escalate the case, which is what has since been happening. During my last correspondence with them they asked me a few other questions such as who my ISP is, which makes me think they are considering proceeding without PoP... I'm wondering if anyone has experienced a similar thing and managed to get Apple to rectify the issue? My thinking is that they can see when each device was registered to my Apple account, backed up by the fact that I happily took what they are treating as a stolen device to a store and gave them my details which all correspond to my Apple ID. Would be great to hear about anyone who had a similar thing happen to them.