Apple Addresses 2018 iPad Pro 'Bending' Controversy, Says Subtle Deviations May Be More Visible Due to New Design

Shiro_Simba

Suspended
Sep 28, 2018
451
590
London
Why?

Apple has delivered an astonishingly honest statement that outline the processes involved, and explains why this isn’t a real issue.
They’ve even gone one step further and said they will help customers who feel there is an issue with their own iPad pros that requires further investigation.
A statement saying they will replace bend iPads within the warranty perriod is what is needed , for them to stand by their Honest statements that this is the best iPad made .
 

McG2k1

macrumors regular
Jun 22, 2011
173
255
With people paying close to a thousand dollars for these they should be flat enough to detect gravity waves with the lasers bounced off them.
 

truthertech

macrumors 68020
Jun 24, 2016
2,022
2,179
This is how you gin up a controversy to generate clicks. Post a photo of a large deformation that is clearly massively greater than the 400 micron standard set by Apple, but transpose it next to Apple's comments to suggest that Apple thinks this deformed iPad is acceptable when they've made it clear the opposite is their position. Further, anyone who is dissatisfied for any reason can return or exchange it.
 
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JuanGuapo

macrumors 6502a
May 21, 2009
655
243
Los Angeles, CA
So...
...if it is bent more than 4 pieces of paper in any direction, that's not normal.
...if it is bent at-or-less than 4 pieces of paper in any direction, that is normal.
...Apple will cover it for one year under the standard warranty.
...customers may exchange or return it within 14 days after buying it.

Barring evidence to the contrary, I am not seeing corporate malfeasance.

I am seeing tools, however.
 
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Shiro_Simba

Suspended
Sep 28, 2018
451
590
London
So...
...if it is bent more than 4 pieces of paper in any direction, that's not normal.
...if it is bent at-or-less than 4 pieces of paper in any direction, that is normal.
...Apple will cover it for one year under the standard warranty.
...customers may exchange or return it within 14 days after buying it.

Barring evidence to the contrary, I am not seeing corporate malfeasance.

I am seeing tools, however.
Where that apple state they will cover the iPad against bends for one year.

I’d are going to call the rest of us tools..... at least check your facts ;)
 

Roger67

macrumors member
Dec 31, 2017
83
74
Nice... still intentionally obfuscating. And still not addressing my point, which was asking you to speak to durability and personal responsibility.

Have a great day.
That's it, really. Apple not only sets others companies straight but goes the extra mile with challenges like this in order to help individuals live right as mature adults, by exposing character flaws they can work on with help from peers.
 
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dumastudetto

macrumors 68040
Aug 28, 2013
3,298
3,945
A statement saying they will replace bend iPads within the warranty perriod is what is needed , for them to stand by their Honest statements that this is the best iPad made .
Apple should not and will not replace damaged iPads that customers have abused. There is no question these iPads Pros are the very best iPads apple has ever made. Enjoy using them. Quit worrying about minor defects that fall within acceptable tolerances set by Apple.
 

rtomyj

macrumors 6502a
Sep 3, 2012
799
706
What people will unfortunately miss due to not reading the article:

Users are encouraged to contact Apple if they believe their devices do not meet Apple's stated specifications, and the company reminds users of a 14-day return period and one-year warranty available on Apple products.​
 

jacojac

macrumors newbie
Sep 11, 2017
8
47
So...
...if it is bent more than 4 pieces of paper in any direction, that's not normal.
...if it is bent at-or-less than 4 pieces of paper in any direction, that is normal.
...Apple will cover it for one year under the standard warranty.
...customers may exchange or return it within 14 days after buying it.

Barring evidence to the contrary, I am not seeing corporate malfeasance.

I am seeing tools, however.
Please see attached image of my 4th replacement. That they now refuse to replace.
BEND.jpg
 

JuanGuapo

macrumors 6502a
May 21, 2009
655
243
Los Angeles, CA
Where that apple state they will cover the iPad against bends for one year.

I’d are going to call the rest of us tools..... at least check your facts ;)
First, grammar. ;)

Second, read the Support Doc for yourself: https://support.apple.com/en-us/HT209403

If you believe you have an issue with your iPad Pro enclosure
If you believe your new iPad Pro does not meet the specifications described in this article, please contact Apple Support. Apple offers a 14-day return policy for products purchased directly from Apple. Apple also provides up to a one-year warranty on our products and will cover damage if it has occurred due to a defect in materials or workmanship.

More information about the Apple One (1) Year Limited Warranty can be found here.*
 

BumpMan

macrumors newbie
Dec 18, 2007
13
3
there are two things going on here. Apple is stating a micro variation and bend tolerance which is acceptable and will likely go completely unnoticed. Then there are the bends in the photographs that are surfacing which show bends an order of magnitude greater than what apple is describing.

The photos we're seeing of bends are not what apple is referring to. What seems still unclear is if these larger bends are coming out of the box like that. I actually doubt that. Im betting they get bent later with use or minor mahout of misuse.

The fact that a thin aluminum iPad CAN bend is no surprise to physics but Apple should be doing all they can to prevent the possibility if they want to keep making thinner and thinner things.

But again what Apple is talking about is not what is reflected in the images we see here.
 

citysnaps

macrumors 603
Oct 10, 2011
5,889
9,555
San Francisco
Its meaningless because if somebody posts up a picture and says it came out of the box bent or got that way through normal use you will be along shortly afterwards to imply that they've mishandled it.
Not true. Why are you making stuff up?

I’m guessing you don’t have an engineering background and are not interested in information/data.
 

KPOM

macrumors Pentium
Oct 23, 2010
15,033
3,437
It arriving bent or the 400 micron tolerance (whatever that means) is not the real issue. What is important here is if you watch the YouTube videos it has been shown to be extremely easy to bend out of shape and has been described as having the structural integrity of play dough. This is an expensive device that is supposed to be carried around with you and is likely to get damaged with normal use.
It is structurally sound. I have had it for 2 months and it’s often crammed into my notebook bag with my work PC (a 14” notebook) and my 12” MacBook. No sign of bending whatsoever.

People need to stop exaggerating. Was the 10.5” more structurally rigid? Perhaps (I had that one, too), but the 11” is by no means made of “play dough.”
 
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dumastudetto

macrumors 68040
Aug 28, 2013
3,298
3,945
A statement saying they will replace bend iPads within the warranty perriod is what is needed , for them to stand by their Honest statements that this is the best iPad made .
They are not going to offer a warranty on customer abuse. Take care of your iPad Pro and it will be fine.
 
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Shiro_Simba

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Sep 28, 2018
451
590
London
Apple should not and will not replace damaged iPads that customers have abused. There is no question these iPads Pros are the very best iPads apple has ever made. Enjoy using them. Quit worrying about minor defects that fall within acceptable tolerances set by Apple.
What’s abuse though ? Does Apple or the customer decide, this is a problem if they bend easily .

Also I don’t agree they are the very best iPad . I believe the previous version is better value and more durable , making it a better product .
 

ryanwarsaw

macrumors 68030
Apr 7, 2007
2,640
2,300
Do people actually think it's possible to manufacture a product without microscopic bends?

Every product is designed with a tolerance metric. There is no such thing as a product designed with zero tolerance. This includes ultra fancy luxury products (smaller tolerances) to crappy products (large tolerance levels).

You do know that your Macbook Pro, Macs, iPhones, etc.. all have these same tolerance levels, right?

Your BMW's and Teslas also have bends in them.
Obviously the tolerance is too loose. A BMW doesn’t wobble in the parking lot.
 

KPandian1

macrumors 65816
Oct 22, 2013
1,493
2,428
I bought two. Amazing devices! They are totally flat on the table.
When?

How will you feel if after two months they look like Dutch Clogs? Or any visible bend? And they charge you for the replacement, if they admit the flaw?

Apple messed up with the aluminum alloy and/or the thinness of this iPad - and they admit it in a circuitous way.
 

slomojoe

macrumors member
Sep 10, 2018
61
19
Canada
i am really torn about this as i love the new ipad and want to get one (here in canada they are $1000) but don't want to get stuck with a bent ipad for the next 3-4 years

i am interested in the wifi version and i seem to be reading that the bending affects the cell version more

can anyone confirm whether or not this is correct ?

is the wifi version less prone to bending ?
 

HacKage

macrumors 6502
May 14, 2010
432
728
Here's a question, how many millions of iPads have up until this point been shipped with no visible bend from the factory or bent as easily through normal use? How many millions of tablet devices from other manufacturers shipped without a visible bend from factory or bend as easily through normal use?

This generation of iPad has got all these bedroom engineers talking about tolerances that they know nothing about. If something is visibly bent when looking at it with your eye, then you not using microns any more! Just please, please, please accept that like the iPhone 6, this generation's iPad housing is too weak? That's not too bad to admit. You didn't make it. You aren't taking people's money. It would massively help the people that have got an affected device push forward with a replacement program or force Apple to bring out a product refresh ASAP.
 

KPOM

macrumors Pentium
Oct 23, 2010
15,033
3,437
Why?

Apple has delivered an astonishingly honest statement that outline the processes involved, and explains why this isn’t a real issue.
They’ve even gone one step further and said they will help customers who feel there is an issue with their own iPad pros that requires further investigation.
The same people complaining that Apple should replace all the iPads for free and that it should be made with a zero tolerance for variability (impossible to do) also think that the iPad Pro should cost $200.
 
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