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Apple Addresses iBook Logic Boards

WOOHOOO GREAT APPLE!

YES YES YES now my problem of wut mac is over, time to get a 14" ibook 1 ghz g4 😀 and not have to worry about those stupid issues, WAY TO GO APPLE MY FAITH IS RESTORED IN YOU! now time to address the pbook 15" monitor issues. and the not as common apple display dead pixel issues.
 
My faith in Apple has been restored. 🙂

Now that Apple has admitted that a problem exists, I'll give my iBook another chance before replacing it.
 
Originally posted by matt18012
When they say "participate in the program", do they mean I have to sign up for somthing? Or do I only need to call if I have a faulty logic board? Basically:, am I automatically covered?
Click to expand...

I would call just to make sure.

When in doubtcall.
 
The repairs outlined in this program, including shipping charges, are covered at Apple's cost.
Click to expand...

I wonder whether I can get my $8 refunded? 🙄

BTW, fearless, you really must be fearless to post your phone number in a public forum 😱
 
I think this is going to go a long way to restoring Apple's image. They have been getting bad press about this logic board issue. I specifically avoided iBooks because of this. I think it is mighty big of them to offer this program, plus the reimbursments. Most other companies would have just let this slide, especially this late in the game.
 
I am glad that they did this. I have had my 05-2002 iBook for a year and a half without problems, but it's nice to know I am covered. Maybe it took so long to do this because they hadn't found an inexpensive fix for the problem? and didn't want to foot the bill for hugely expensive fixes? but then they wouldn't want to reimburse those who already did the replacements. Hmm, who knows but whatever it is, it's a very noble business move!
 
General question/comment

I had four logic board deaths on my iBook. The logic board was replaced three times, the fourth time, Apple claims there was water spilled on the unit, which I still maintain is an out-and-out lie. A lot of other people that signed up for the class action lawsuit had this experience of having their warrranty voided because of claims of liquid damage. I assume this extended coverage does not cover us. I have fought so long and hard to get this taken care of that I eventually spoke to Robin Roberts, of Apple Executive Relations, who was the absolute meanest person I have ever talked to in my life. I have never been attacked by a customer relations person before. She seemed to be suffering from the delusion that customers like myself were trying to bring Apple under, and repeatedly said that she could not stand people like myself. Anyhow, she denied that there were any particular problems with the iBook line just about a week ago. I will call Apple again to see if this changes anything, but I am doubtful. I think the lawsuit needs to go forward for people whose iBooks were denied warranty coverage with weak accusations of liquid damage.
 
Too little too late for some

My ibook died at 15 months in October. In November I replaced it with a G4 ibook, extended warranty and external hard drive case for my old hard drive...

Over 2 grand Canadian out of pocket. Wonder if Apple will do something about that!

I feel quite queezy right now.😡
 
Re: WOOHOOO GREAT APPLE!

Originally posted by NusuniAdmin
now time to address the pbook 15" monitor issues. and the not as common apple display dead pixel issues.
Click to expand...
They already took care of the white spots, and dead pixels happen.
 
Awesome

This is excellent. I have been getting really tired of warning people about this issue, especially when I am trying to sell them on Apple in the first place. Every-time anyone asks about my ibook I have always had to tell them it's been great and I love it except...
This is more than I expected Apple to do and exactly what they needed to do. It's too bad this became such an issue but I am glad it is finally being taken care of in a logical manner.
Finally I can relax and stop babying my ibook after it has had it's logic board replace 3 times, the last one just one day outside of warranty. Had to call three or four times to get that repair done but eventually someone pushed it through.

-lebn


hmm, great news to those of you who have bought dead ibooks at super cheap prices. Wonder if there are any still out there for cheap?
 
Final they did the right thing!

My wife's iBook was replaced after they changed out the logic board 4 times. Now just recently the replacement iBook had the logic board replaced. I hope this is the last time. I had my wife sold on Apple and how much better it was vs. an old winders machine. I hope this is a permant fix for everyone.

Thanks to Apple for doing the right thing.
 
Very cool. I'm not an iBook owner, but I'm happy for the many problem-iBook owners who have posted on these forums (as well as others) regarding repeat problems with their iBooks.
 
I'm glad to see that Apple acknowledged the problem, hopefully this will make a lot of people happy. Nice work Apple.
 
It would be great if they would also replace every effected ibook with the logic board from a 800mhz G3 32mb Radeon model! that would be the best thing for them to do. I mean, when i first got my ibook repaired they replaced the 20gb hard drive I had with a 30gb and I havent been happier since until my ibooks logic board fried again, just 1 week before the warranty was over. Hopefully they give me a new battery too, my current one lasts all but 30seconds.
 
Whohooooo!!!! My 2 week out of warranty iBook just started doing this. I was really pissed. Now I am saved!

Then again, I had just about talked my wife into letting me get a G4 replacement.... 🙂
 
Yesss Apple. Smart biz move. I wonder how many peecee makers have ever done such a thing? Then again then every weenie who bought a peecee would want their money back considering all WIntel machines are, by virtue of their very hardware and software, defective.
 
Re: General question/comment

Originally posted by swingerofbirch
I had four logic board deaths on my iBook. The logic board was replaced three times, the fourth time, Apple claims there was water spilled on the unit, which I still maintain is an out-and-out lie. A lot of other people that signed up for the class action lawsuit had this experience of having their warrranty voided because of claims of liquid damage. I assume this extended coverage does not cover us. I have fought so long and hard to get this taken care of that I eventually spoke to Robin Roberts, of Apple Executive Relations, who was the absolute meanest person I have ever talked to in my life. I have never been attacked by a customer relations person before. She seemed to be suffering from the delusion that customers like myself were trying to bring Apple under, and repeatedly said that she could not stand people like myself. Anyhow, she denied that there were any particular problems with the iBook line just about a week ago. I will call Apple again to see if this changes anything, but I am doubtful. I think the lawsuit needs to go forward for people whose iBooks were denied warranty coverage with weak accusations of liquid damage.
Click to expand...

Well you know you don't have to spill anything on a laptop to get condensation on the logic board. We had Panasonic Toughbook go out this way.

But whats the point of angry post?
Just call them and have it fixed and be done with it.
 
Re: Too little too late for some

Originally posted by Yorus
My ibook died at 15 months in October. In November I replaced it with a G4 ibook, extended warranty and external hard drive case for my old hard drive...

Over 2 grand Canadian out of pocket. Wonder if Apple will do something about that!

I feel quite queezy right now.😡
Click to expand...

Oook..soo?

Why the hell should they replace your iBook unless you still have it??
Do you have the iBook? If not you have no case.

Move on and enjoy your G4 iBook.
 
Re: Re: Too little too late for some

Originally posted by ITR 81
Oook..soo?

Why the hell should they replace your iBook unless you still have it??
Do you have the iBook? If not you have no case.

Move on and enjoy your G4 iBook.
Click to expand...

I would be pissed off I were them too. It sounds like they bought the iBook G4 because they were having tons of problems with the other one. Plus too much money was going into the repairs.
 
Originally posted by jadam
It would be great if they would also replace every effected ibook with the logic board from a 800mhz G3 32mb Radeon model! that would be the best thing for them to do... Hopefully they give me a new battery too, my current one lasts all but 30seconds.
Click to expand...
i hear you. why not cover all ibook's with logic board problems? i purchased my ibook in march of 2002 and have had the logic board replaced ~3 times so far. luckily i need not worry about this since i had the common sense to get the extended warranty on an expensive computer that gets lugged around everywhere. i also just got a new battery from apple as a christmas gift(under warrenty)!
miah
 
Re: General question/comment

Originally posted by swingerofbirch
I had four logic board deaths on my iBook. The logic board was replaced three times, the fourth time, Apple claims there was water spilled on the unit
Click to expand...


I have been through a similar situation myself. CompUSA/laptop hell. Sorry, I know what that's like, especially when you don't have your computer it's much worse.

That post was very level headed ITR 81. Your obvious lack of reading comprehension disturbs me. Or you are trying to be funny? What's the point of your post?
 
i had my board replaced 3 times then finally just got a replacement machine from them and eBay'ed it new in the box, took that cash, suffered with a peecee until the new 12" pb came out, then hopped on this bad boy.

i'm glad they're finally setting it right, although it still makes me feel weird that even through yesterday Apple was denying that there was ever a widespread problem with the iBook line...

oh well, at least they're making it right.
 
My screens back light turns off, if I push my screen to far back. Is this covered.
However, my iBook is from way way back in old 2001.
 
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