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Apple Addresses iBook Logic Boards

Re: General question/comment

Originally posted by swingerofbirch
I had four logic board deaths on my iBook. The logic board was replaced three times, the fourth time, Apple claims there was water spilled on the unit, which I still maintain is an out-and-out lie. A lot of other people that signed up for the class action lawsuit had this experience of having their warrranty voided because of claims of liquid damage. I assume this extended coverage does not cover us. I have fought so long and hard to get this taken care of that I eventually spoke to Robin Roberts, of Apple Executive Relations, who was the absolute meanest person I have ever talked to in my life. I have never been attacked by a customer relations person before. She seemed to be suffering from the delusion that customers like myself were trying to bring Apple under, and repeatedly said that she could not stand people like myself. Anyhow, she denied that there were any particular problems with the iBook line just about a week ago. I will call Apple again to see if this changes anything, but I am doubtful. I think the lawsuit needs to go forward for people whose iBooks were denied warranty coverage with weak accusations of liquid damage.
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MAN - that really sucks... I feel for you.. Being a big fan of Apple, it makes me rethink my position a little when I hear stuff like this. They really can't afford to be mean to customers, loyal ones at that. I hope you get your stuff repaired (again) and they resolve the issue. I also see by reading this board that you aren't a unique case. A real drag for sure...
 
Re: Logic Board Issue Leads to Missing Hard Drive?

Originally posted by beloit08
I am SO glad to hear this news! It totally renews my faith in Apple as a company that really cares about the wellbeing of its customers and products.

So, now for my question: My 800Mhz ibook was exhibiting logic board problems for a while, but I kept it stationary and was careful with it, and it mostly worked ok. Then, this past Sunday I woke up to find a blinking question mark/Apple logo on my screen. I know the cause, and I've tried doing installs from the CD, Flashing PRAM, etc. All to no avail.

Does anyone know if the system being unable to find the hard driv might be a direct result of the logic board issue?
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This sounds like problems I was having. My logic board is dead 700mhz. It starts to a black screen. Before it went completely dark, i was having hard drive problems. It wouldnt let me reinstall the OS etc. etc. It actually made me think I had a hard drive problem and not a logic board until I started doing some research.

By the way, does anybody know where the fan(s) is located in the ibook?
 
My iBook has problem but not illegible!!

I have an iBook 900Mhz. It started having logic board problems earier this week. I was very relieved to hear that Apple were going to be repairing the iBooks for free.

However, I checked my serial number and it ISN'T ELIGIBLE! So I'm going to have to pay to get it repaired anyway.

Why why why why why :-(
 
Re: My iBook has problem but not illegible!!

Originally posted by joephish
I have an iBook 900Mhz. It started having logic board problems earier this week. I was very relieved to hear that Apple were going to be repairing the iBooks for free.

However, I checked my serial number and it ISN'T ELIGIBLE! So I'm going to have to pay to get it repaired anyway.

Why why why why why :-(
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I don't know when you bought yours, but I checked that the iBook 900MHz was introduced on April 22, 2003, so your iBook should still be covered by the original 1-year warranty...?
 
Re: Too little too late for some

Originally posted by Yorus
My ibook died at 15 months in October. In November I replaced it with a G4 ibook, extended warranty and external hard drive case for my old hard drive...

Over 2 grand Canadian out of pocket. Wonder if Apple will do something about that!

I feel quite queezy right now.😡
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More than likely they will. You should still apply. I hope that you registered your ibook.(although Apple should still have the particular SN on record). If it was one covered you should get some sort of a cash rebate. But the iBook must be one of the ones in the serial number list and you must have some documentation to verify your claims.
 
not really a fix

Check out all the postings of people who have had multiple logic board replacements. I just got my ibook back from it's second "fix". The computer worked for about 2 weeks after the first "fix".

They apparently have a design problem that hasn't been solved. Continued replacements are better than having to pay for it, but I'd be much happier if they would actually fix the problem.

It's no fun being without your system for 1 - 2 weeks, and to feel that you can't safely keep any data on your computer because it might die at any moment. Yea, you can back up regularly, but how many times a day are you going to back up?
 
Originally posted by boy
omg!! this is the same problem i have with my ibook. im so gunna check to see if this problem is under the program. i had this fixed before... cost a lot and i still have the problem.

thanks a lot apple... now my mother wont think bad of you anymore. 😀
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check the serial number. This sounds like a conection problem and not a problem with the screen or motherboard. You may need a new inverter.
 
Re: Re: Logic Board Issue Leads to Missing Hard Drive?

By the way, does anybody know where the fan(s) is located in the ibook?
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Inside the case where the display hinge is located. If you look you'll see the vents for it.
 
This is weird - I suffered from the iBook Logic Board problem, but... My serial number falls outside the range! Mine was manufactured around august/september 2003!!

Hob
 
woohoo!!! getting my iBook fixed!!! (im pretty sure the serial number is covered) can't wait to get home and find out!

i had my logic board replaced two times during the standard warente, and didnt buy apple care b/c of so many problems i had (i also had battery problems) and i mostly didnt feel like sending the stupid thing in over and over and over. so i bought a 12" PB and have had NO problems for 6 months so far.

so now i will get my iBook fixed and finally have 2 macs!!! (the iBook was my first, im a switcher from the dark side)
 
I have an original iBook from when they first were introduced. I had the logic board go on me and had to pay over $500 to have it fixed plus shipping charges!! Yikes! I'm not happy that Apple did provide the plan to all iBooks cause I know a lot of people who have had Logic board problems with their First Gen. iBooks.
 
Originally posted by iJed
What about the original dual-USB iBook 500?

I had my iBook 500 logic board fail about a year ago in the way everyone has been claiming that the covered models fail. Why then is the iBook 500 not covered here?

It would also be nice to have my incredible ripoff £315 (~$580) reimbursed that i payed a couple of months outside my warranty.
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Good question - I have the same model and it exhibits those symptoms, plus a burned-out Firewire PHY plus a dodgy PMU. Lesson learned - Applecare is part of the price of an Apple laptop.
 
Re: My iBook has problem but not illegible!!

Originally posted by joephish
I have an iBook 900Mhz. It started having logic board problems earier this week. I was very relieved to hear that Apple were going to be repairing the iBooks for free.

However, I checked my serial number and it ISN'T ELIGIBLE! So I'm going to have to pay to get it repaired anyway.

Why why why why why :-(
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To produce a massive repair program usually takes time to identify the range of the problems and the items affected. If it is outside the range likely you have a different logic board (a different revision #) and until this can be shown to be a larger more pervasive problem it will not be included. If it does come up a lot then this board may be added to the problem but logic board failures will always randomly occur since computer parts are not all identical even though they come of the same assembly line.

On a techie note. usually logic board problems are not intermittent but finite (not always of course). If it is broke is doesn't work at all not just some of the time. Intermittent problems often are because of poor connections that can be easily fixed or pressure on the screen to the logic board connector which can happen with a lot of usage on the device over time.

But computer problems in the hardware are not always easy to identify.

One lesson to learn though ...Hang on to any dead system for a while before you discard it and monitor if the problem you had turns out to be widespread.
 
Funny, my logic board on my ibook 700 G3 crapped out beyond repairability 3 days before the warranty expired over the Xmas holiday. I was in Cleveland; thankfully, an apple store has recently opened there, so after driving across the county, I was able to drop it off with the apple store to be shipped offsite to replace the logic board, and apple shipped the repaired unit to my home in LA a few days later. I was very happy with the service I received. I had no idea that this problem is apparently endemic to the machine. Had I known it at the time of purchase I probably would have been more likely to buy a second-hand Tibook or something instead of the ibook (even though I love the clean all-white industrial design of the thing).

What a frustrating glitch to experience in one's machine, though!
 
Originally posted by Killer Terminal
Whee. Man, it's about time this happened. When I found out about this forum I decided to post my story...:

I'll give you all a pointer, though. If you're polite with them, they'll go out of their way to help you. If you're an *******, they won't do anything.

Well, later, guys. Hope you enjoyed my story.
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Dude,
you sound like you're trying to write a commercial for apple.

but re. your pointer; i'd call that basic commonsense. seems to work pretty well no matter who one's dealing with!
 
This is adressed to the dude that claims that Apple screwed him over when they said he had spilled coke all over his ibook.

I really dont know if it is you or not, but some guy with the same problem posted pictures that Apple took of the board on a public forum, may have been this one. It clearly showed what Apple said it did - dried up blotches of brown stuff in droplet form all over the board.

MY question you is: What is Apple's motivation to lie to you, the customer, about what they found? I work in computer service on Windows machines in a customer service dept every day, and I can tell you that we get on average 10 calls a week from customers who lie thru their teeth. Mostly involving liquid spills and broken ports. They just think that it's not their problem if they spill coffee inside the box, or they jammed the USB plug in backwards hard enough to break the plastic.

Apple did the right thing at great cost to them. But I am here to tell you based on my experience ( over 20+ years in service ) that a significant portion of customers LIE about their computers and what happened to them in hopes of getting a exclusion from normal procedures. It happens every single week here where I work.

The fact that the users of 90% of our equipment are police officers *may* be have something to do with it as well.

Apple did the right thing in the end. If you spill Coke in your computer, own up to it and quit trying to pass the buck. The rest of us just have to pay more money next time we buy something.

*wink* :0)
 
Okay, this is wonderful news... but I can't believe some of the "Apple is so great!" posts on this thread! 😀 C'mon, they made a defective product and it apparently took the threat of a class action lawsuit to get them to publicly acknowledge the problem.

I like Apple; I love OS X; and I love my Powerbook. But Apple occasionally pulls bone-headed moves, just like any other company. Owning up to their mistakes should be expected behaviour.
 
Originally posted by Selecter

MY question you is: What is Apple's motivation to lie to you, the customer, about what they found? I work in computer service on Windows machines in a customer service dept every day, and I can tell you that we get on average 10 calls a week from customers who lie thru their teeth. Mostly involving liquid spills and broken ports. They just think that it's not their problem if they spill coffee inside the box, or they jammed the USB plug in backwards hard enough to break the plastic.
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While I don't doubt for a second that many people who call in for service lie about spilling beverages and such on their machines, is it impossible to believe that this guy didn't? It is his machine, after all. He knows what has and hasn't done to it better than Apple does. You ask what Apple's motivation to lie to him was... if they were indeed lying, they just talked themselves out of paying for waranty work. $500 is hardly a big deal to a huge company, but that doesn't mean the the incentive doesn't exist. Apple's been denying the problem exists for how long now? I don't believe it's outside the realm of possibility that Apple misdiagnosed his machine.
 
Do we have to phone them to register?

Hi,
This is great news - makes me feel happy as my warantee runs out in Feb.

But do we have to phone up to register for the scheme, or does it imply that we only need to phone when we have a problem?😀
 
Well, my logic board finally bit the dust while I was on vacation...and after getting home yesterday, I find out that Apple is going to replace it for free. This is great news!

So, I just got off the phone with Apple Support and my box will be here tomorrow. And my computer should be back in 5-7 business days from when I mail it.

I'm hoping that Apple has found the specific problem and will be able to give me a logic board that isn't going to crap out again. It's great that they're going to take care of us iBook owners and my faith in Apple has been renewed.

Unfortunately, I can no longer use the high cost of logic board replacement as an excuse to upgrade to a G5! 🙂
 
pass the oral test ibook "logic"

Wow,
called apple this am, had to pass test of iBook, told them I saw post of fix, Apple said "sorry you don't have Applecare" --well duh I don't need it, read your Faq page link! 2.(Apple) Sorry your serial # isn't in range, again "is it NOT in the MIDDLE of 220-351,,,,Apple "oh, I guess it is! Apple , "well what are you finding wrong"......hmmmm....well the AASP said after I PAID $$ duh maybe the ill logic board!! And to Apple,,"oh by the way there might be another 10,000 people calling into fix, thanks to MacRumors!!!! Whole process takes 10+ mins. after the 20 min. wait, call early 6AM, also takes anywhere from 20min to 12hrs to update your info on the "check repair status" on support page!
Thank you MacRumors
oh and Apple
 
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