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iPhone XS Max Apple admits to my iPhone cosmetic defect
- Thread starter princ2
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Going to have to agree. Can’t imagine spending that amount of time swapping.
Hello all
Couple of days ago I've finally got my XS Max in Space Grey - I had to return the Gold version since it wasn't to my liking. I even got a little friend help me to unbox it:
This is what I saw upon closer look, while iOS update was installing in the background.
What's even more interesting is that Apple Support straight forward admitted, via email that this is a cosmetic defect created during production. Historically they used to deny those kinds of things.
I'm curious:
1) Do you agree with me that Apple's QC has gotten visibly worse for the last 2-3 years? Personally I've never experienced it pre-macbook-2016 time and pre-iPhone8Plus ever.
2) Has your XS or XS Max arrived spotless?
On a side note, that back is beautiful though:
No Apples QC has not gotten worse. I’ve never received an iPhone with a defect and I’ve been upgrading yearly since the 3G.
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Wasted time and money.
Most of the time I’d let it go. For the price of these I’d switch it. Especially because mine stay perfect in a case and adds to resale.
I am the one who has been through over 10+ phones too. I am also not flagged by Apple because every time when I return, I inform them with an issue and they were all noticed that. All over 10+ phones I have been through there were grey uniformity issue 4 of those, yellow tint on the half top of screen 2 of those , dust under camera Len and dust and dust under screen. When it comes to an expensive phone, I expected a better quality. Trust me, returning phones was not fun at all.if the phone is perfect, I would not be so stressed exchanging my phone.Sorry for my English
I’ve purchased every new iPhone since the 5s came out without an issue and I’ve never had to return a phone. This year is the first one where I keep getting abnormalities in the devices. The one I have now has a good screen and no gaps around the SS housing and screen, but the SIM card tray is not flush with the SS housing. The tray is pushed in too far causing an uneven surface. This is the only one I’ve noticed a SIM tray issue on.
Can you list the 14 'defects' you found in previous phones? I'm curious about the crazy I see in this forum.
As long as it doesn’t effect the function of the phone, I’m good. A case is going on the phone anyway so I don’t see the point of even bothering to return or swapping it.
You’ll just be trading one issue of another.
You’ll just be trading one issue of another.
The majority had a gap between the screen and the SS housing in random spots. One apple employee tried to tell me this was an intentional design due to how they remove the screens starting at the bottom, but he couldn’t explain why some phones had gaps at the top, or why the X didn’t have it. They were mostly week 32-33 builds. And one phone had dust under the glass cover on the rear camera. The gold one I have that doesn’t have a gap is a week 38.
I don’t have an itemized list of each phones’ specific gap location.
Most people probably wouldn’t notice the gaps, or even care about them, but I don’t always use a case so I’ll notice them. I also don’t want any jeopardized ingress points for water or debris to enter.
Last year I had an 8 Plus in which the glass back was set in crooked. One side was raised up higher out of the frame. That’s the first time I ever received an Apple product with a cosmetic defect. I looked it up on the forum and it was a common defect that didn’t affect function, so I just ignored it. But then I found out there was something wonky with my lightning port and my lightning earbuds wouldn’t work properly in them. So for that issue, I returned it. It seems the whole phone was just more out of alignment than it initially appeared.
I think a lot of these crooked looking cosmetic defects seemed to have cropped up when they started going for ip67 water resistance. They use a lot of sealant and it seems easier now for pieces that once fit perfectly flush to get visibly out of alignment. Most of the time this is just a cosmetic defect.
As for the dust under camera lenses, I think someone demonstrated in part that was an issue with design. The glass on new dual lenses models has a hole for the flash.
These phones just have additional levels of complexity to them that previous ones didn’t. And yes, Apple makes so many more of them now as they expand their markets into more countries.
I think a lot of these crooked looking cosmetic defects seemed to have cropped up when they started going for ip67 water resistance. They use a lot of sealant and it seems easier now for pieces that once fit perfectly flush to get visibly out of alignment. Most of the time this is just a cosmetic defect.
As for the dust under camera lenses, I think someone demonstrated in part that was an issue with design. The glass on new dual lenses models has a hole for the flash.
These phones just have additional levels of complexity to them that previous ones didn’t. And yes, Apple makes so many more of them now as they expand their markets into more countries.
[doublepost=1542619370][/doublepost]I got an XS gold 256 couple of weeks ago and got it exchanged because there was some glue like substance stuck in between the bottom edge of the rear glass and metal bezel. The second one I got had some small abrasion (about 1-2mm) on the shiny metal bezel next to the glass, at front near the speakers. AND, some glass imperfections at the back near the camera.Hello all
Couple of days ago I've finally got my XS Max in Space Grey - I had to return the Gold version since it wasn't to my liking. I even got a little friend help me to unbox it:
This is what I saw upon closer look, while iOS update was installing in the background.
What's even more interesting is that Apple Support straight forward admitted, via email that this is a cosmetic defect created during production. Historically they used to deny those kinds of things.
I'm curious:
1) Do you agree with me that Apple's QC has gotten visibly worse for the last 2-3 years? Personally I've never experienced it pre-macbook-2016 time and pre-iPhone8Plus ever.
2) Has your XS or XS Max arrived spotless?
On a side note, that back is beautiful though:
That was it. For the price I paid these were unacceptable. I got it returned, too.
I've appreciated the top-notch quality inside out I used to experience with Apple's products from some years back and am totally disappointed with what I see now. My three year old 6s is still as beautiful as it's ever been and the XS were not even close in quality.
Either they've become too complacent or something's seriously not right with Apple's QA at their Foxconn (or whatever new) plant now.
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Had the exact same issue with the XS Max I had. Bottom corner was raised up. That’s interesting. But the XR and XS I have are perfect. Same being for the other previous devices I have had which is all of them this far.
Not saying defects don’t happen though. Obviously as I just had one myself.
As I’ve been switching cases on my Xr I have come to notice the bottom right corner of my phone doesn’t seem to fit in quite as flush as the other corners. It’s ever so slightly sticking up out of the case a very tiny amount. When I looked at Amazon reviews for some cases, some which I have and some that I don’t, I have come across mention of similar fit issues.
However, I’ve looked at the phone without any cases on and I can’t for the life of me see anything amiss with the phone itself to account for the odd fit of some of the cases. Nothing on the phone looks raised or crooked in the least. Indeed, it’s a gorgeous phone, (assuming one likes yellow, and I certainly do).
The cases still do their job and the phone itself serves me delightfully well, though with some odd moments of overheating that I’m keeping an eye on. But really, life is too important to be bothered by these little things. It was just something I noticed and wondered about. And no, I haven’t bent the phone while changing cases.
Old thread but the OP's main problem is that he.she lives in Poland and Apple can vary from country to country!
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My assumption is that Apple might balk at that.
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My case with iPhone Xs Max is even more weird... it seems like it is a mis-assembly in the assembly line. Probably a the Chinese assembler took a nap while assembly my device....
what are your assumptions, guys ?
My assumption is that Apple might balk at that.
None that you get will be perfect but if it bothers you that much, you have the time to waste and Apple agrees to exchange it I say do you. I might exchange it myself if I was in your shoes. But I definitely don't get the opinion that it’s "expensive" so it has to be perfect, you spent a thousand bucks not a million.
Dude I’m having a hard time seeing anything. I’m not saying it’s not there. Obviously I can only see the pic. But I’m just saying from the pic it’s really hard for me to see the issue