A legitimate apology takes less than a minute.
A false apology designed to only satisfy all the lawyers and PR people, yes I can see that taking longer to prepare.
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Apple Apologizes About FaceTime Bug, Software Update With Fix Delayed Until Next Week
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A legitimate apology takes less than a minute.
A false apology designed to only satisfy all the lawyers and PR people, yes I can see that taking longer to prepare.
They do fine, one of the companies with the most profit, the damage right now most likely comes from the trade war and their device pricing (too high).
It's (again) a storm in a glass of water.
"Delayed" That just about says it all, doesn't it Apple?
Apple issued the following statement to MacRumors today in which it apologized for a major FaceTime eavesdropping bug:Widely publicized on Monday, the FaceTime bug allowed one person to call another person via FaceTime, slide up on the interface and enter their own phone number, and automatically gain access to audio from the other person's device without that person accepting the call. In some cases, even video was accessible.
We demonstrated the bug in a video earlier this week:
Apple disabled Group FaceTime as a temporary server-side solution, preventing the bug from working any longer. Apple is also working on a software update with a permanent fix that it originally said would be available this week, but it has been delayed until next week, according to Apple's statement.
Apple thanked the Thompson family for reporting the bug--supposedly over a week before it made headlines--and said it is committed to improving the process by which it receives and escalate these reports in order to quash bugs faster.
Apple already faces a lawsuit in Texas and a proposed class action lawsuit in Canada over the bug. Given the serious privacy implications involved, it is certainly possible there will be more class action lawsuits to come.
Article Link: Apple Apologizes About FaceTime Bug, Software Update With Fix Delayed Until Next Week
Not surprised
You want Apple to release the patch now and then something similar happens again....., then what.
I wanted them to get it right the first time......unfortunately that rarely happens anymore.
Also delayed: AirPower, AirPods 2, etc.
This has become a disturbing pattern: promising to release something by a specific deadline, then not following through. All we want is for Apple to stick to what they say, please. Is that too much to ask anymore?
There was no first time, they are still fixing it.
If they say nothing...bad/complaints, if they do...bad/complaints.
Confirmation bias to the highest degree. How about you do us a favour and take it further by blocking all pro-Apple users here? Then you guys can all just agree with each other.
Every software has its bugs, whether it be OSes or separate applications. The only difference is anything related to Apple gets exaggerated coverage everywhere and then blown up further by the “outrage” machine, like what a few of you are doing right now.
When I see a headline about issues with Android or Windows (in which there are many whether it be security exploits or other significant bugs), the headline seems to disappear into the ether hours later never to be spoken again or even re-published elsewhere. Doesn’t matter how serious the bug is... it’s out of mind, out of sight soon after.
Apple headlines, especially the negative kind, generate clicks. Android or Windows bugs and security problems... you’d be lucky if the article remains posted for the whole day. It doesn’t go “viral” and those headlines fade away as quickly as they appeared.
So you have perception bias based on the high visibility coverage of Apple bugs (and lack of interest in covering bugs elsewhere from other software vendors) and now confirmation bias by blocking whoever you don’t agree with.
Congrats at falling for clickbait and outrage porn! Such a well-rounded guy!
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That's part of the problem too, all these apps built into iOS instead of seperate stand alone apps. Big mess of spaghetti code most likely.
That's what they've been releasing the 5+ years or haven't you been paying attention?
Yes, the legitimate apology did take less than a minute, once Apple understood everything.
I think software complexity is among the main reasons for this like you said.
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They are stand-alone apps. They just happened to ber packaged and distributed with the operating system. There are corresponding .ipa’s just like any other app.
That’s them, thanks for that. I knew it began with a T haha.
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Nope, I’m sticking to the topic of the story as I’m personally fed up of Weasleboy giving me warnings for going off topic... as per this sites rules. And talking about another company is just an attempt to deflect from Apple’s faults and make excuses for them.
As for every software has its bugs, really, I’m pretty sure the quality control of Apple’s software isn’t as high as that of the software on a Boeing airliner. Yet Apple makes billions more then Boeing. They have continued to release endless buggy software, iOS 11 was a total joke.
Now we have this security flaw and Apple simply apologising is not good enough, they have way more then enough money to hire proper testers, set up a proper test facility. I personally think that they only launched their public beta test programme to save money on proper testing. Not that I can back it up with proof.
Your last sentence was rather odd, your claiming this article is click bait?
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Yes, all these armchair complainers really have no idea what complexity is involved in today's digital devices. It can take time to troubleshoot.
Where Apple went wrong was waiting before taking action on a "privacy" issue. Privacy is what they are all about, so this should have been escalated WAY sooner. They did admit they need to improve that, and I believe them.
It was also nice to give credit to the reporting family.
There was a time not too long ago when people were laughing at Microsoft for releasing sub-par & buggy software.
Tim Cook is to Apple what Steve Balmer was to Microsoft - an incompetent bean counter, coasting on the legacy of his predecessor, more concerned with his company's financials than the quality of what they put out.
Couldn’t agree more, I feel they are only apologising because of the lawsuits raised against them. It’s nothing more then damage control of their public image. Because it can lead to lost sales.
The bug should never have happened, and they should have acted far far quicker when advised if it. It was in the main international news even! So more of a reason for this PR stunt ‘applogy’.
Every bug or issue for any product or company or even beyond is basically something that should have never happened. And accordingly every apology is then therefore a "stunt".
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Actions could very well have been under way by the time it was escalated and additional actions needed to be taken to deal with the escalation of it all. (That isn't to say that even with that there couldn't be some sort of improvements made to the process, perhaps even in multiple areas.)
Never said it wasn’t, but very few have the money Apple does. And it doesn’t excuse Apple from their bugs or their failure to act on them when reported, plus I pay my money to Apple.
but is that really the fault of Apple or of the jackass who decided to try it with the attorney's number. just because you CAN kill someone with a gun doesn't make it okay to actually do it. and the law doesn't punish gunmakers because someone used a gun to commit murder
and what about the woman who released the information for her 15 minutes of fame. had she not been greedy for attention it might have been weeks before anyone else even knew this bug existed. well after Apple fixed the glitch, released an update and perhaps barred anyone without the update from using Group FaceTime or perhaps even FaceTime in general so that they could make sure no one else was affected by the bug
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who says they were waiting. they might have been working on it from the moment it came up to their attention. one can't necessarily confirm and isolate a bug in a few minutes. and as it is a security bug they aren't about to advertise that it exists so folks that had no clue about it (which was basically everyone until Ms FameSeeker posted about it) don't try to exploit it
Both these quotes are essentially saying...
OMG! OMG! Somebody else is doing something else so look somewhere else instead of at the thing we're discussing... maybe they'll talk about the other thing and not this.
We have several threads where people are rightfully up in arms about Google and Facebook. But trying to create outrage against Google and Facebook in a thread about Apple's issue smacks of desperation and deflection. Look over there everybody! See the other thing, not this one.
Why I have no idea. Apple had an issue. Acknowledged the issue. Is in the process of fixing the issue for the public. Thanked those responsible for bringing it to their attention and apologized for everyone for the inconvenience. Committed to improving their process for issues like this. That's what they should have done. That's what they did. No one needs to look elsewhere.
Agreed...It was the same story with Apples battery fiasco last year where many kept pointing their fingers at Samsung because “at least Apples battery doesn’t explode” etc...It’s all about deflecting the issues away from Apple.
The minute Apple found out about it and confirmed it (which takes another minute), they had an obligation to turn off the functionality at the server. If an exploit exists, one has to assume that the bad actors already know about it. If they (the engineers who needed to know about it) had known about it before the lady went to the press, they would have done so before she went to the press.
Very well said! Under Jobs there were major consequences. Under Cook, well I’ll refrain from saying what I think happens under Cook. No I won’t. Little to nothing. LOL
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To play devil's advocate here, taking a minute to test it would have confirmed the existence a bug but not its pervasiveness. They had to spend lots more time testing to see if it was just a small number of users, if it was via wifi or a particular carrier, what was causing it, etc.
Everyone's an expert it seems, these days. This is why we have multiple measles outbreaks in the US at the moment.
Everyone's an expert it seems, these days. This is why we have multiple measles outbreaks in the US at the moment.