Apple Apologizes Over 'Small Number' of Users Who Continue to Have Issues With Third-Generation MacBook Keyboards

[JamieLannister]

Anything from the verge and Apple Insider I take with a grain of salt. They are to afraid to insult Apple and in my view biased. Numerous forums and articles have stated that it is a failure in design mainly because for most people it is the same exact keys failing or producing double letters. Previous keyboards did not have this. Once again it has nothing to do with if it is more reliable than previous, although I would also chalk that up to fewer people have bought the Mac's that include the butterfly keyboard than previous iterations, hence less failures due to less butterfly keyboards in existence. Also has anyone checked the failure rate of butterfly keyboards as compared to the desktop keyboards they sell? I wouldn't be suprised if they have a much less failure rate than the butterfly keyboards.

What would anyone expect from apple?? I'm asking because you have some stupid gold-digging angela who says she doesn't read any comments/feedback online because none of it is true. Obviously these keyboard issues do NOT exist!

 

[BigMcGuire]

Anything from the verge and Apple Insider I take with a grain of salt. They are to afraid to insult Apple and in my view biased. Numerous forums and articles have stated that it is a failure in design mainly because for most people it is the same exact keys failing or producing double letters. Previous keyboards did not have this. Once again it has nothing to do with if it is more reliable than previous, although I would also chalk that up to fewer people have bought the Mac's that include the butterfly keyboard than previous iterations, hence less failures due to less butterfly keyboards in existence. Also has anyone checked the failure rate of butterfly keyboards as compared to the desktop keyboards they sell? I wouldn't be suprised if they have a much less failure rate than the butterfly keyboards.

I would like to see the official rates from Apple itself, but my guess is Apple won't ever release those stats. :/

People expect their expensive devices to be problem free these days - and Apple is standing behind their product with the 4 year warranty (would have loved 6 for AppleCare+ owners). As a customer, I would love to see the official repair numbers.

Obviously these keyboard issues do NOT exist!

I think it is obvious they do, otherwise a repair program wouldn't exist.

Fyi, your brother was my favorite character in GOT.

 

[derekamoss]

What would anyone expect from apple?? I'm asking because you have some stupid gold-digging angela who says she doesn't read any comments/feedback online because none of it is true. Obviously these keyboard issues do NOT exist!

I expect..... Wait what in the heck did you just say?

 

[mi7chy]

Independent repair shop Macbook recommendations and ones to avoid.

 

[cool11]

So, will this awful keyboard issues will be a past nightmare, for the future macbook pros?