duffman9000
macrumors 68020
You probably said the same thing about the iPad mini... the iPad is already the correct size it doesn't matter what people want. 🙄
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Apple Asks Retail Employees for iPhone Sales Advice
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You probably said the same thing about the iPad mini... the iPad is already the correct size it doesn't matter what people want. 🙄
charlituna
macrumors G3
Even that doesn't back up the claims that it was the whole jailbreaking etc that changed his mind.
Thank you, I work at an Apple Store. I appreciate it how you generalize my intelligence.
ThisIsMike
macrumors 6502
It's the same thing. In other words, no retailer here would do it either! So that line was a way of covering their asses. It's too make sure that it's understood that no one is being asked to work on their on their own time, and they don't WANT anyone to, bc then technically an employee could say they were asked to do this outside of work and should be paid for that, and legally they would have a case. The truth is, they could care less when you work on it, as long as you don't say you worked on it outside of your regularly scheduled hours.
jvmxtra
macrumors 65816
SOo basically top minds at apple can't even scan internet to find out what people are thinking.. WOW.. after sitting doing nothing for past 3 years(I am being generous here), now they want to rely on customer service at apple store.(no disrespect to people who work there)
I don't understand.. do they really need CSR to tell them they need multiple size phones? Are you serious? This is what I liked about SJ. Whether he was right or wrong, he had an idea.. He had an idea what was cool and what was awesome.. mr.cook? NO IDEA.. Let's try this.. or that one.. see if it works..
Apple store was never about selling products.. It was always just show the customer how awesome products they have and they will flock in to get them.. it definitely is not the case anymore..
I don't understand.. do they really need CSR to tell them they need multiple size phones? Are you serious? This is what I liked about SJ. Whether he was right or wrong, he had an idea.. He had an idea what was cool and what was awesome.. mr.cook? NO IDEA.. Let's try this.. or that one.. see if it works..
Apple store was never about selling products.. It was always just show the customer how awesome products they have and they will flock in to get them.. it definitely is not the case anymore..
MaxDrago
macrumors member
Change? Work Experiences are the norm at Apple, especially in retail. This is this the way people apply to get to be on the team that helps contribute... and it gets ideas flowing back up the chain, so those at the top know what's actually happening on the front lines. Spend a little time on the clock to give us ideas. If they're good enough, we'll reward you with a trip to the mother ship and some time with the backend team, so you feel like a rock star when you get back to your environment. Oh, and we actually got something done. That's good management. If you've been in an Apple retail store, you know other retail environments could learn something.
One of the local stores has had people go to other stores just to experience the difference from store to store or city to city. They've gone to openings in China, back to the Mothership to help engineering with the iPhone repair process, even increase efficiency in the way all stores handle appointments. They love to brag that they got to help.
This has been going on for years... One store is doing something well, and then that gets made the standard. Standard retail stuff if you work for a company with a clue.
I think asking for feedback is a good idea.
Apple should have the courage to listen to constructive criticism, but the confidence to make good decisions. Steve Jobs / Henry Ford philosophy is only partially correct. Maybe some people [back in the 1900's] would have asked for a faster horse than an automobile, but don't insult or ignore your customers. That's a good way to lose business.
Just as there are very smart people working at the Apple Store, there are smart people buying Apple products.
Simple things like having the ability to turn off the vibrator on the Alarm app would make my mornings less annoying. That way, I can listen to my music in the morning without Bzzzz... Bzzzz... Bzzz... that's not asking for a faster horse. That's good feedback to make a great smartphone even smarter.
Here is an idea, have your own mobile phone network. You could then sell iPhones on contract via in store and online, you can repeat this for the 3g/4g iPads, even possibly with MBP's and Air's.
They don't even need to create their own infrastructure if they don't want too, just find a decent network in each country and agree a piggyback deal with them.
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They don't even need to create their own infrastructure if they don't want too, just find a decent network in each country and agree a piggyback deal with them.
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It's how it's supposed to be actually, one space between words, two between new sentences. It has always been that way it's just in the modern world we don't do it.
looks like they are out of ideas 🙄
apple you dont need to ask your employees for new ideas, just one hour on the internet will be more than enough.
apple you dont need to ask your employees for new ideas, just one hour on the internet will be more than enough.
iChrist
macrumors 65816
Uhhh, what percentage of the general population is in the market for a new phone? Apple sell other things too ya know. 😕🙄
Just the other day I was thinking....Apple should ask that employee who hits on all the high school girls at my local Apple Store how best to increase the sales of their phone that is rapidly becoming obsolete.
i'm shocked that a company as big as apple, is asking it's employees for new ideas, dont they even care to listen to their customers, they should ask their customers for new ideas and what they wan to see in the next iphone.
Rogifan
macrumors Penryn
It would be nice if people would actually read an article and not just comment based on a click bait headline. From the 9to5Mac story:
- This is not something new; Apple has done it in the past. I'll bet it's even possible the did it when Ron Johnson was running retail, i.e on Steve Jobs watch.
- They're asking employees for ideas on how to drive more sales at Apple retails stores because 80% of iPhone sales come from someplace other than an Apple store.
RemE
macrumors regular
Here's some hints Apple;
How about a freaking 3 to 4 foot, 30 pin to Lightning cable for us car users with legacy systems, the $40 eight inch cable make me hate you, daily. A longer cable would allow us to bury the old cable and not have a bulky kludge.
Make a nice case for the phone, make a desk stand/charger that works with the case instead of forcing me to research and weed thru crap to I find workable solutions. Is something wrong with you that you can't think thru and offer complete solutions??
You make a flap for the iPad and ignore us folks that want to protect the whole device.
How about a freaking 3 to 4 foot, 30 pin to Lightning cable for us car users with legacy systems, the $40 eight inch cable make me hate you, daily. A longer cable would allow us to bury the old cable and not have a bulky kludge.
Make a nice case for the phone, make a desk stand/charger that works with the case instead of forcing me to research and weed thru crap to I find workable solutions. Is something wrong with you that you can't think thru and offer complete solutions??
You make a flap for the iPad and ignore us folks that want to protect the whole device.
How about selling at 650 US$ unlocked in every country? There are countries where the iPhone costs more than 1000 US$
Your definition of doing nothing is peculiar. According to it, what have you done then? Second, what makes you think they don't scan the internet for these things? Also, what makes you think this wasn't done before? SJ was not the only one at Apple who had ideas. Stop making assumptions that are completely unfounded.
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lol I complain about the weight of my 13 inch mbp, I would die with a 17 inch
In many corporate hierarchies, you begin to develop an hour-glass style figure, with corporate, high level employees trying to communicate with retail lower level employees.
Most of the time in these hierarchies the corporate employees are so far removed from the sales person's job that they can't really give any kind of good input because they don't understand what the retail sales person deals with daily.
A good example is if a corporate worker called the manager of an Apple Store and said, how are those iOS devices working out of you guys for ringing people out? Do we need to update them, in most cases the higher up will say no, everything's working fine. You ask the sales team and they may say "Yes, these suck. They're very primitive and we need something newer to help us become more efficient."
Most of the time in these hierarchies the corporate employees are so far removed from the sales person's job that they can't really give any kind of good input because they don't understand what the retail sales person deals with daily.
A good example is if a corporate worker called the manager of an Apple Store and said, how are those iOS devices working out of you guys for ringing people out? Do we need to update them, in most cases the higher up will say no, everything's working fine. You ask the sales team and they may say "Yes, these suck. They're very primitive and we need something newer to help us become more efficient."
They do. Most of the improvements in ios 7 and particularly osxm are customer grievances (control center, airdrop, multiple monitor support, finder tabs, etc.)
I worked at Apple retail last year and left after failing to convince anyone in management that based on my many years in education, I had heaps of new innovative ideas about boosting iPhones and iPads use in store. No one wanted to know in store. No one wanted to know in management. No one wanted to know in corporate. I sent Tim Cook a letter about it and eventually some months later I received a phone call from Apple Sydney about other things I listed in that letter. They still did not want to know about my ideas about retail, iPhones and education.
Chupa Chupa
macrumors G5
No, but it definitely wasn't Jobs idea or plan from the moment the iPhone went into development, or even when it was publicly announced. If you recall the chain of events going on back then the Jailbreakers were making the best case in a concrete manner. So likely a little of the jailbreakers + a little earbending for inside Apple folks.
Dwalls90
macrumors 603
You were then and still are in the minority here.
They constituted an almost 0 % of Apple's notebook sales.