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Apple: Bending in iPhone 6 Plus From Normal Use 'Extremely Rare', Only 9 Customers Have Complained

MacRumors

macrumors bot
Original poster
Apr 12, 2001
51,581
13,207



Apple has commented on the ongoing complaints about the iPhone 6 Plus bending in user pockets, telling CNBC that the new iPhones include steel/titanium inserts to reinforce stress locations and that they use the "strongest glass in the industry."

The company went on to say that only nine customers had complained about bent iPhones, suggesting the issue is not as widespread as it has appeared in the media. It also stated that both the iPhone 6 and 6 Plus have met or exceeded testing for strength and durability, and that bending in the iPhone 6 Plus during normal use is "extremely rare."

Our iPhones are designed, engineered and manufactured to be both beautiful and sturdy. iPhone 6 and iPhone 6 Plus feature a precision engineered unibody enclosure constructed from machining a custom grade of 6000 series anodized aluminum, which is tempered for extra strength. They also feature stainless steel and titanium inserts to reinforce high stress locations and use the strongest glass in the smartphone industry. We chose these high-quality materials and construction very carefully for their strength and durability. We also perform rigorous tests throughout the entire development cycle including 3-point bending, pressure point cycling, sit, torsion, and user studies. iPhone 6 and iPhone 6 Plus meet or exceed all of our high quality standards to endure everyday, real life use.

With normal use a bend in iPhone is extremely rare and through our first six days of sale, a total of nine customers have contacted Apple with a bent iPhone 6 Plus. As with any Apple product, if you have questions please contact Apple.
Reports of the iPhone 6 Plus's weakness to bending first began trickling in on Monday, after several MacRumors forum members shared images of devices that had bent while in a pocket. The bending issue went viral after a YouTuber posted a video of the iPhone 6 Plus warping out of shape when bent in his hands, which caused significant damage near the device's volume buttons.

Given the media attention the bending received, it was difficult to tell how many users were truly affected by iPhone 6 Plus bending during real world usage. Though Apple kept quiet on the issue until today, the company has been directing its support staff to replace affected phones under warranty following a visual inspection.

Article Link: Apple: Bending in iPhone 6 Plus From Normal Use 'Extremely Rare', Only 9 Customers Have Complained
 

Goldfrapp

macrumors 603
Jul 31, 2005
5,161
7,821
US&A
The other 999,991 customers can't reach Apple customer support line because of the iOS 8.0.1 updategate.
 
Comment

Espeonia

macrumors member
Sep 10, 2013
80
1
I have some doubts that only nine people have complained.

Maybe nine people have complained about something else, but I doubt only nine people have complained about it bending.
 
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ayeying

macrumors 601
Dec 5, 2007
4,547
11
Yay Area, CA
If you're gonna purposely test the phone to bend, it'll bend. I put my phone in my pocket regularly and it hasn't had any issues. Granted, I don't sit on my phone. Then again, I never did that since I cracked the screen on a 3GS from sitting on it
 
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deputy_doofy

macrumors 65816
Sep 11, 2002
1,402
270
NINE! Out of millions. That doesn't mean there won't be more, but based on the internet stories, you'd think it was 9 million out of the 10 million sold. Geez.

I think Samsung is planting numerous people. lol
 
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Alphabetize

macrumors 6502
Oct 6, 2013
452
48
My iPhone 6 Plus hasn't shipped yet, but even with all the hype surrounding the bending vulnerability, I'm not worried about it. Plus, I have a very rigid and durable case it's going in.
 
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VasectomyLove

macrumors member
Sep 23, 2014
34
0
Basically you guys with bent phones purely user error. I told you no one puts their large phone in their pocket and then complains it gets damage. Ridiculous.

Apple is so right to respond this way because their product isn't at fault! Tons of people want some kind of freebie. Get lost!
 
Comment

darkgoob

macrumors 6502
Oct 16, 2008
299
293
Samsung-funded F.U.D. campaign. Simple.

Or has everybody forgotten these tactics that Microsoft used in the 90s?
 
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OldSchoolMacGuy

Suspended
Jul 10, 2008
4,197
9,049
News media and sites light this always inflate the issue.

For those of us with 2012 Mac minis and the black screen issue, you'd think that everyone was experiencing the problem. The forums blew up with people crying about it. I tried to explain that it was a small issue that only a very small number were experiencing but people here refused to believe it and instead believed that everyone was seeing it. I looked into things at Apple. Less than 400 people had reported the problem. Out of tens of thousands of users.

Support forums will always lead people to believe issues are more widespread than they really are. The people with the issues make a big stink and make it appear that it's much more common than it really is.
 
Comment

ZCT

macrumors 6502
Sep 15, 2014
353
162
Minneapolis, MN
Typical

Apple sells 10 million units. 9 people complain of a problem. The media focuses on the 9 people not the 9,999,991 who are doing fine.

Frankly, if you buy an ultra thin $700 computer, which the iPhone is, and mistreat it, you kind of get what you deserve.

The use of the term 'bendgate' is also so pathetic. It could not be a more minor issue and Apple have already said they will make it right with those nine people.

So where's the 'gate?'
 
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cdmoore74

macrumors 68020
Jun 24, 2010
2,413
711
So what are we expecting Tim and company to say; “The iPhone 6 plus bends so bad just return them and buy another phone.”? Of course he is not going to make a big deal about it.
 
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