Apple Claims Display Issues on 27-Inch iMac Have Been Addressed

[MacRumors]

Gizmodo reports that it has received official word from Apple that the company has addressed issues with flickering and yellow tinting on its 27-inch iMac models.

We've addressed the issues that caused display flickering and yellow tint. Customers concerned that their iMac is affected should contact AppleCare.

For its part, however, Gizmodo notes that it is still receiving reports of yellow-tinted displays from iMac purchasers, although it is encouraged by reports of at least some customers receiving machines free of the issue.

Early reports of flickering have been addressed through a pair of firmware updates that appear to have solved the problem for existing users. More recent complaints of yellow-tinting on the iMac's displays also surfaced, with a report claiming that Apple had at least internally acknowledged the issue and had halted production of the machines pending a fix.

Apple quickly refuted claims that production had been halted, and pointed to high demand as the cause of ongoing shipping delays for the machines. Apple had also reportedly been offering 15% rebates to purchasers of the troubled machines, but today's comments from Apple are the first official claim that both issues have been addressed.

Meanwhile, availability of the 27-inch iMac models has continued to improve, drifting down to 3-5 business days for shipping windows earlier this week from 5-7 business days earlier and as much as three weeks for orders placed through Apple's U.S. online store back in January.

Article Link: Apple Claims Display Issues on 27-Inch iMac Have Been Addressed

 

[fabulicious]

Or they could have got it right from the start.

 

[polotska]

Good news if true.

 

[baryon]

So they released another firmware update for the yellow tinting problem? Does anyone still have any problem despite installing all updates?

I'm glad Apple takes this seriously though!

 

[GoodWrites]

Goodnews

This is a good news story for Apple. I shoot Canon cameras when doing photography. A couple of years ago Canon released a pro camera that had a horrible problem with focusing that affected a small minority of the population. However, this trouble made it into the news and made consumer level camera purchasers move to Nikon.

Apple had to get this fixed quickly before it became a real problem. I hope they truly did.

 

[Darkroom]

Apple had to get this fixed quickly before it became a real problem. I hope they truly did.

apple's screen issues go back to the introduction of the first aluminum iMacs. personally, i've had my screen replaced 3 times (so far). i can assure you my next computer screen will not have the apple logo (or price tag) attached.

 

[kiljoy616]

not so good for early adopters

Nice to know they are fixing the problem, but still I like to see apple not go down the road of Toyota with quality over growth.

 

[caonimadebi]

what about flickering/blinking on many Late-2008 Macbook Pros?

 

[kiljoy616]

Trol alert, haha,

apple's screen issues go back to the introduction of the first aluminum iMacs. personally, i've had my screen replaced 3 times (so far). i can assure you my next computer screen will not have the apple logo (or price tag) attached.

Good for you, now go play with windows 7 half ass made operating system.

and an dell tn monitor, I know you will be so much happier.

Last imac I had was the 17" round imac and it lasted until i gave it away with still no hardware or software problems. Not a gaming machine but for everything else it did the job apple quality has always had.

 

[knewsom]

There are lies, damn lies, and official Apple press statements.

The "fix" is BS. I just don't buy it from what I've seen and heard so far.

 

[dacreativeguy]

My dad bought a 27" yesterday in Roseville and they told him that they sent all the 27" iMacs back to the factory during the production "shutdown". Told him that everything in the store now should be okay.

 

[baryon]

To everyone saying that Apple's products are often defective: every brand's products are often defective. It's a matter of luck.

But I think every company should pay more attention to this kind of thing, instead of releasing a new product every 6 months, they could release new machines once every year and work on them enough to avoid defects. However, that would result in higher prices... So there isn't much anyone can do... It's the drawback of using technology...

I'm really surprised that problems such as flickering can be corrected by software (firmware is software). I would have thought it's caused by faulty parts or something. This is the good thing with Macs... you don't get firmware updates for a PC, if it doesn't work, you're stuck with it forever, and updating the BIOS is so risky that chances are you'll never do it.

 

[BallsMcGee]

Good for you, now go play with windows 7 half ass made operating system.

and an dell tn monitor, I know you will be so much happier.

Last imac I had was the 17" round imac and it lasted until i gave it away with still no hardware or software problems. Not a gaming machine but for everything else it did the job apple quality has always had.

Calm down, Windows 7 is an excellent operating system.

Did they not do quality control tests before this product was released? I'm tired of 1st gen Apple products being plagued with issues that should have been caught. Glad to hear the issues should be resolved now.

 

[kirky29]

I've never had / ever seen any problem on any Apple Machine I've ever used / seen.

It would annoy me though!

 

[eastcoastsurfer]

Good for you, now go play with windows 7 half ass made operating system.

and an dell tn monitor, I know you will be so much happier.

Last imac I had was the 17" round imac and it lasted until i gave it away with still no hardware or software problems. Not a gaming machine but for everything else it did the job apple quality has always had.

I have a mac, but win7 is actually a great OS. I was pleasantly surprised from MS. Probably their best OS since win2k, which is good because I needed to upgrade to keep my .net development going.

Dell monitors are actually pretty nice depending on which model you get.

And yes, Apples QA has gone completely in the crapper. So far on my SR MBP I've had the mobo replaced b/c of the Nvidia issue, battery replaced because of bulging and it still randomly drops keystrokes. Oh, and the keystroke issue was 'addressed' by Apple and claimed to be fixed over a year ago. Now they just delete threads from people who still have the problem that I'm guessing they can't fix.

I don't want my next machine to be a Mac, but since I'm also an iPhone developer I'm stuck for now. Sigh.

 

[Gray.2]

Anyone care to guess as to when the i5 and i7 27 inch Imacs will be available for sale as refurbished on Apple's website?

 

[maelstromr]

Calm down, Windows 7 is an excellent operating system.

Now, now...let's not start saying things we will all regret later...

 

[ValSalva]

Luckily for me my 27" iMac has been free from flickering or tinging.

I hope Apple is big enough to manage all their consumer electronics and their computers. Hopefully these iMac problems are not because they are overextended with the iPad - or else this is a harbinger of things to come. Unless they are adding USB 3.0 and SATA 6 to the next MBP, then the delay is likely due to most of their resources going to the iPad.

Not looking forward to the iPad mania. To me it looks like the WebTV of this decade.

 

[eastcoastsurfer]

This is the good thing with Macs... you don't get firmware updates for a PC, if it doesn't work, you're stuck with it forever, and updating the BIOS is so risky that chances are you'll never do it.

What are you talking about? Updating the BIOS on any modern computer takes all of 2 minutes. You can even do right from an installer program in windows now.

I'm not sure where you shop, but anything I've bought that "doesn't work" I have always been able to return without any issue.

 

[Mike Macintosh]

I bit the bullet and bought my iMac Wednesday off of Macconecction, hopefully it will be yellow tinge free with no display issues, good thing Apple is addressing this, but i'll believe it when I see it.

 

[ma2ha3]

thank you everyone who bought a 27 imac and have issues, you all have been so kind to participate in the beta testing program.

all future owner of 27 imac thank you.

I will think over the weekend to buy 27 imac or not.

 

[Darkroom]

apple's screen issues go back to the introduction of the first aluminum iMacs. personally, i've had my screen replaced 3 times (so far). i can assure you my next computer screen will not have the apple logo (or price tag) attached.

Good for you, now go play with windows 7 half ass made operating system.

where did Windows 7 come from? the topic is displays. apple sells other computer that do not have built in displays.

and an dell tn monitor, I know you will be so much happier.

samsung have great displays, and countless others.

Last imac I had was the 17" round imac and it lasted until i gave it away with still no hardware or software problems. Not a gaming machine but for everything else it did the job apple quality has always had.

let me direct you to my original post: "apple's screen issues go back to the introduction of the first aluminum iMacs."

Trol alert, haha,

*shakes head*

 

[Erwin-Br]

Good for you, now go play with windows 7 half ass made operating system.

and an dell tn monitor, I know you will be so much happier.

Aw, a little upset are we? Don't cry... I'm sure he'll be crawling back to Apple very soon so you can sleep again.

 

[rhinosrcool]

I've never had / ever seen any problem on any Apple Machine I've ever used / seen.

It would annoy me though!

You might want to get out more

Count me in with those who will believe it when we see it. The last three iMacs that I have looked at (over the past 9 days), in stores , have all had yellow tinting.

 

[danielwsmithee]

This sentence is a little ridiculous,

... although it is encouraged by reports of at least some customers receiving machines free of the issue.

Some customers have always been receiving machines free of issue. In fact the overwhelming majority of the new iMacs shipped have been free of the issue.

Yes it is an issue, and yes it probably effects a lot of customers. A rate of 0.1% is a lot of customers. This article finds a way to label the 99% "some."