Thanks for the info! We can print out the label and follow the instructions on the PDF. Wish ATT and Apple could have told me this over the phone after all the time I wasted with them on the phone. Yeesh.Go to your orders on the apple website, select the order for your phone, there should be a link that says "Email Trade-In Instructions" it will send you an email with a link to the label and a PDF of the instructions.