I remember the last time I called them was around May, and I was put on hold about 40 minutes and they hung up, so actually no thanks.
Ok, so I just called UPS since I'm kind of in the same boat. They said that they need a government issued ID that has the matching delivery address. If your doesn't have the current address (mine doesn't), I need to being another government issued ID that matches the name, and one must have a photo. (so passport, birth cert, ss card, etc.)