Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple compensation is imminent...
- Thread starter wnxgenral
- Start date
- Sort by reaction score
I was one of the lucky ones that got money from the first iPhone, so there is a little history here that this is believable.
But I'm with a previous poster in saying, I don't want compensation, I would just like it to work as well as my 3Gs.
But I'm with a previous poster in saying, I don't want compensation, I would just like it to work as well as my 3Gs.
Right, because if people were going to stone him, he'd obviously critique their style with respect to rocks and stones by saying:
"Just avoid holding it in that way."
You know, I wouldn't be surprised if they did something like this eventually. Remember when Mobile Me had all those server issues at launch and Apple gave everyone 30 days of service free? There is precedence for this sort of thing. The only problem I see is that as others have said, they would have to admit fault. I'm sure they won't do this until they've worked out an effective way to "spin" it first.
Should be interesting to see what happens.
Should be interesting to see what happens.
so you'd be ok with having to spend $200+ on a new phone which was defective and possibly never repaired, and be forced to stay in a new contract for a $5 apple gift card?
Compensation is not enough. A formal apology, admission of the problem(s), admission that a proper resolution is underway (testing, prototyping, more testing, then release), and several other considerations as well.
This is why "returning the phone" isn't a viable solution - Apple would take the phone, wipe it, throw it in a white box, slap a "REFURBISHED" sticker on it, and dump it on some other hapless sheep so it's not a proper resolution to this.
The issues must be addressed and resolved properly, and that means somebody has to stand up and say "OK, WE POOCHED IT, we're sorry, it's broken, we'll fix it, sorry for the troubles, and thank you for your support."
Anything else is unacceptable.
This is why "returning the phone" isn't a viable solution - Apple would take the phone, wipe it, throw it in a white box, slap a "REFURBISHED" sticker on it, and dump it on some other hapless sheep so it's not a proper resolution to this.
The issues must be addressed and resolved properly, and that means somebody has to stand up and say "OK, WE POOCHED IT, we're sorry, it's broken, we'll fix it, sorry for the troubles, and thank you for your support."
Anything else is unacceptable.
so you'd be ok with having to spend $200+ on a new phone which was defective and possibly never repaired, and be forced to stay in a new contract for a $5 apple gift card?
Yes Sir. I can still go back to my 3GS, plus sell this one for profit.
Man! If anything, it'll be a $30 gift card for a free bumper.. If that's the case I'll be satisfied- I love everything ELSE about this phone, it's spectacular in every other way- I didnt really want a bumper because the design is just so stunning. I guess I just hate how it's basically going to become the butt of the cellphone world.... For good reason! What a massive blunder!!
Too bad yo don't have control over what they do, or don't do. Your, or my, only option is to keep the phone or return it. Clock's ticking.
Whatever they're doing about this, is first and foremost looking at the bottom line. The cost of this vs. the cost of that.
Purchased with an AmEx Gold Card, I got a year to send it back, I'm in no hurry. I'll wait on Apple - as soon as a firmware update comes out and it "fixes" some if not all the issues (the hardware one I'm convinced cannot be resolved at that level) then I'll send it back. No worries...
Not sure where you are getting that info from. AMEX's Return Protection is only for 90 days after purchase, for Gold and Platinum cards, and DOES NOT include cellphones. The do extend the warranty for an additional year, but that would only get you another iP4 IF you can get Apple to acknowledge it is defective, but it is currently saying, as we all know, the issue is "normal."
The friend of mine that bought this phone for me is a board member of AmEx, if people must know, he's been with them for 37 years, and he's already covered the cost, it's a non-issue, really.
I wish I had 1% of the power he does in such situations, I swear.
Moving on...
Listen Up Everyone
I JUST hung up with an ultra-senior-advanced-supervisor at Apple and he informed me that due to all the antenna issues customers are experiencing, Steve Jobs, and I mean THE Steve Jobs, will be coming to out tomorrow morning to paint my house. He's even going to scrape the old paint off first. What a guy.
I JUST hung up with an ultra-senior-advanced-supervisor at Apple and he informed me that due to all the antenna issues customers are experiencing, Steve Jobs, and I mean THE Steve Jobs, will be coming to out tomorrow morning to paint my house. He's even going to scrape the old paint off first. What a guy.
The friend of mine that bought this phone for me is a board member of AmEx, if people must know, he's been with them for 37 years, and he's already covered the cost, it's a non-issue, really.
I wish I had 1% of the power he does in such situations, I swear.
Moving on...
That doesn't really clear it up for me though b/c your original post you wrote "Purchased with an AmEx Gold Card, I got a year to send it back, I'm in no hurry." Now you are saying an AMEX board member bought it for you. So, are you saying he is going to pull strings outside the normal AMEX cardholder policy? I'm confused.
I disagree, and since it's america thats cool.
Apologies mean nothing. All they do is give a polished, rehearsed version of the obvious. See Tiger Woods.
Companies that have to give it where it hurts (physical compensation) are much more likely to change whatever lead to the need for such action, rather than apologizing and running off into the night.
As far as the validity of this, who the heck knows. I'd like to believe it. Then again I'd like to not have to hear any of this and have everyones 6-700 dollar product work as advertised. So what is the best solution?
For me its not an apology. Money talks Bull$h!t walks. An apology means much more when it's stated plainly and raw like, "I am sorry we didn't get this under control before we shipped 2 million of these out. It was foolish and we know we look like idiots to many of you"
THAT would be something.
Blonde Buddhist
Now wouldn't THAT be something is it was true...
(and hiding your disclaimer in white isn't a good idea)