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Apple Completes MobileMe Mail Service Restoration

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Apr 12, 2001
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Apple has reported on their MobileMe status blog that they have now restored Mail service, including historical messages, to all of those affected by the MobileMe mail outage.
Thank you all for your extreme patience during this trying time. If you have been affected by this issue and are still having problems we have established a dedicated chat line to reach a MobileMe Mail specialist to discuss your problem. Please use this line for Mail issues only. By completing this restoration of Mail services, we hope we have put the vast majority of MobileMe Mail problems behind us and can now focus on improving other aspects of this new ambitious service.
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The blog author, now known as David, also acknowledges a sync bug that may have caused contact and calendar data to temporarily disappear from users' iPhones on Monday. This bug has since been resolved and more details posted.

This will hopefully mark the end of the rocky MobileMe rollout which resulted in an extended email outage for 1% of MobileMe customers. Ongoing discussion about MobileMe can be directed into our MobileMe forums.

Article Link
 
Article Link
https://www.macrumors.com/2008/07/29/apple-completes-mobileme-mail-service-restoration/
I'm glad I wasn't affected... wait... maybe I was. I'm either unpopular (1 email in four days) or I was affected.

:mad: I bet I was affected by the outage. That's all :cool:
 
^ they've always stuck with the 1% line, no way to prove they are wrong and they know it.

For $100/yr, simple chat support should be standard.
 
This is one of the few Apple layers Steve himself went on record with the media as being a sore spot in the past. Then this issue of the mobile me rollout that added fuel to the old long burning fire.

At some point Apple hopes that mobile me is literally exchange for the rest of us, and technically everything to deliver that vision has been installed. If only it works in practice as principal hopes.

We will see.

Where's my iPhone NOT Nano?

Rocketman
 
Good, now maybe they can get around to making it so you can actually view subscribed calendars on MobileMe's website and have them sync to your iPhone.
 
Blog author, now known as David, formerly known as Prince

1% users affected? Right. Overall stats. When it screws with you it's 100%.
 
Full Services Restored

I've been a bit shocked by the level of anger about the troubles experienced by users during the MobileMe upgrade. Full disclosure: I had MobileMe up and running with no hitches by Sunday the 20th on all five of my family's computers; at no time did I have mail fail when using Mail.app on any of the machines I transitioned. Have any of the people bitching up a storm about MobileMe tried using the half-ass mail and internet services offered by Yahoo, Hotmail, or Earthlink? Lord, I know Apple stumbled on this deal, but it is an almost laughable hiccup compared to the ongoing experience I've seen with these other services.
 
**** Mail on iPhone and Macbook in sync, me.com not sync'd... why?? ****

On my Macbook Pro, in the mail app, emails in my inbox have been read and filed or deleted.

My iPhone 3G .me account looks just like my inbox on my Macbook.

However, me.com shows all my emails as read, but NOT filed or deleted.

WHY is this??
 
joelmcintosh said:
I've been a bit shocked by the level of anger about the troubles experienced by users during the MobileMe upgrade. Full disclosure: I had MobileMe up and running with no hitches by Sunday the 20th on all five of my family's computers; at no time did I have mail fail when using Mail.app on any of the machines I transitioned. Have any of the people bitching up a storm about MobileMe tried using the half-ass mail and internet services offered by Yahoo, Hotmail, or Earthlink? Lord, I know Apple stumbled on this deal, but it is an almost laughable hiccup compared to the ongoing experience I've seen with these other services.
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one word...google. That's why I never had mail trouble. Google has been rock solid ever since I signed up for it and it's much better than the 20$ premium yahoo puts on the ability to get your pop information for the mail app. Stupid

Having said that - Will someone please explain why the web apps are so DAMN SLOW? It's almost pointless to use it. They need to work on this...now that the mail is working.
 
Gmail is still king.

I have instant search access to over 45000 emails from the past 2 years for my business....can't beat it.
 
citi said:
one word...google. That's why I never had mail trouble. Google has been rock solid ever since I signed up for it and it's much better than the 20$ premium yahoo puts on the ability to get your pop information for the mail app. Stupid

Having said that - Will someone please explain why the web apps are so DAMN SLOW? It's almost pointless to use it. They need to work on this...now that the mail is working.
Click to expand...

I purposely did not mention Google Mail in the comment you quoted in your post for the reasons you listed. While I do not like the Google Mail's weird interface, it has been solid for me in my tests up to this point: You are right about that.

My comment was generally related to why all the "sky is falling" talk about MobileMe when other major mail services are far more difficult to use and more unreliable. My feeling is that the vitriol over MobileMe has been disproportionate to the harm experienced.
 
Ya know, if Apple were to suddenly release a bunch of new macs at lower price points, I think I could forget the whole fiasco completely. :D
 
Still no revamped Public Folder page?

Still no File Sharing feature?

What ever is going on???
 
I just tried to use this chat feature.

I have been a .mac member for 2 yrs. I had plenty of trouble syncing my iPhone w/ macbook Pro. For almost 48 hrs the data didn't sync and still added computer contacts aren't showing on my iPhone.

I tried the chat, and received this message:

I'm sorry, according to our records, you were not one of the members affected by the email outage that began on July 18th. MobileMe Mail 24-hour chat support is a temporary measure designed specifically for users whose accounts were affected by that outage. For help, please visit http://www.apple.com/support/mobileme/ww for access to all of our support resources. I apologize for any inconvenience.

and it just allows you to only close the window. Lame!
 
People are upset because they pay $100 for services they could get for free other places. They paid $100 to get this stuff with reliability and ease, instead a lot more than it should have had lost and down email, something absolutely essential. People can and probably have been fired for this downtime.
 
I hope they don't think they have finished. The email sync wiped every mail I've ever received for the last 18 months and not one email has yet been recovered.

Luckily I did have backups, but I am still missing about 2 weeks.
 
CourtneyA1 said:
I just tried to use this chat feature.

I have been a .mac member for 2 yrs. I had plenty of trouble syncing my iPhone w/ macbook Pro. For almost 48 hrs the data didn't sync and still added computer contacts aren't showing on my iPhone.

I tried the chat, and received this message:

I'm sorry, according to our records, you were not one of the members affected by the email outage that began on July 18th. MobileMe Mail 24-hour chat support is a temporary measure designed specifically for users whose accounts were affected by that outage. For help, please visit http://www.apple.com/support/mobileme/ww for access to all of our support resources. I apologize for any inconvenience.

and it just allows you to only close the window. Lame!
Click to expand...

that's bull$#!+
 
It's funny how I've all-of-a-sudden started mysteriously losing contact information for some of my contacts... :mad:

MobileMe's wonderful with Push-syncing and all, but it lacks to many simple features (I'm sure we could list twenty Gmail has that MobileMe doesn't) that makes it nothing more then a <insert AOL voice here> "You Have Mail" alert for your iPhone. :rolleyes:

Com'on Apple! Big update, big update. :D
 
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