Apple Confirms iCloud Subscription Tier Cancelation Emails Were Sent in Error

[Shanghaichica]

I'm on the 200GB plan but I didn't receive the email. I suppose as long as no data was lost then to ok but it must have been a bit worrying. I have all of my son's pictures backed up to iCloud. I've also got them backed up to an external drive and google photos but I see iCloud as my main back up so I wouldn't have been pleased in the slightest.

 

[Col4bin]

I received a similar email from Apple this week telling me that my Apple Music subscription was cancelled, only to receive an apology email a few days later.

Beyond that all systems normal. (Well, except for the fact that when adding music to a playlist in Apple Music, songs don't always get added to said playlist at random. Frustrating.)

 

[Geurt]

Isn't it cancellation not cancelation?

Edit: It's a variant apparently but I'm getting a red underline.

Anyway hopefully this didn't cause too much trouble for anyone.

No, it is good you brought that up.

 

[adnbek]

Then next question: would apple last that long until even 2020?

LOL you're kidding right? You are seriously asking whether the richest company in the world is going to disappear in 3 years?

The "Apple is doomed" folks are really irrational sometimes.

EDIT: My bad.. or at least i hope i misunderstood. You're talking about the 5gb plan lasting that long you mean? Not enough coffee this morning.

If so... well i certainly hope they bump the free storage limit. As much as I find Apple to be friggin cheapskates these days with the 5400rpm drives, the lowered SSD storage on the 1tb fusion drive and being slow to move on the base 16gb storage and RAM on their Macs, I sure hope they will come to their senses eventually and realize "Your phone hasn't been backed up in X days" popups is just as bad a user experience as "Your storage is full" warnings.

 

[CaneCollegeboy]

Why? It only happened for a few hours. No important files were deleted. Nothing broken. I don't understand why people demand retribution for small things like this. I saw way too many people asking for free months of Netflix a while ago when they had server issues for less than five hours. #1stworldproblems

It would have been a simple sign of good will, i ended up calling apple support to figure out what happened and after 15 mins with them it let me repurchase my monthly rate. At first Apple support though it was a fraud issue. For people who called in a simple sign of good will would not be an issue, it would be a tax write off at the end for them either way.

 

[Shirasaki]

LOL you're kidding right? You are seriously asking whether the richest company in the world is going to disappear in 3 years?

The "Apple is doomed" folks are really irrational sometimes.

EDIT: My bad.. or at least i hope i misunderstood. You're talking about the 5gb plan lasting that long you mean? Not enough coffee this morning.

If so... well i certainly hope they bump the free storage limit. As much as I find Apple to be friggin cheapskates these days with the 5400rpm drives, the lowered SSD storage on the 1tb fusion drive and being slow to move on the base 16gb storage and RAM on their Macs, I sure hope they will come to their senses eventually and realize "Your phone hasn't been backed up in X days" popups is just as bad a user experience as "Your storage is full" warnings.

5GB plan is actually quite decent as a free user, although I wish it could be 10GB. Holding 10PB data for free ain't cheap though.

And, well, you are right in one thing: I do suspect whether the richest company would last in the next three years, although heavily sarcasm intended. And no, I did not say "Apple is doomed". Instead, I wish it could last as long as possible.

Talking about "realize" thing, I doubt they will ever do so because the current trend is they are squeezing out the last drop of blood from customers to feed for their existence. Just look at skyrocketing Mac price and iPhone price in recent 5 years.

 

[ApfelKuchen]

5GB plan is actually quite decent as a free user, although I wish it could be 10GB. Holding 10PB data for free ain't cheap though.

And, well, you are right in one thing: I do suspect whether the richest company would last in the next three years, although heavily sarcasm intended. And no, I did not say "Apple is doomed". Instead, I wish it could last as long as possible.

Talking about "realize" thing, I doubt they will ever do so because the current trend is they are squeezing out the last drop of blood from customers to feed for their existence. Just look at skyrocketing Mac price and iPhone price in recent 5 years.

Agreed on the 5GB plan.

That, and all the other "free" software, OS upgrades, and services that come with the Apple ecosystem are built into the hardware price. Doubling that storage for all customers (which critics would still consider too small) would require a huge build-out in data center capacity (whether company-owned, or purchased from third-party providers). As with "more" of anything, the only way to deliver it, while maintaining product pricing and profit margins, is to find a way to reduce other costs. Expecting corporate charity from "the richest company" is no more reasonable than expecting it from a struggling company. Giving stuff away at or below cost can be considered anti-competitive behavior, intended to drive the weaker companies out of business.

"Skyrocketing" prices for Mac and iPhone?
MacBook Pro (Retina 13-inch, Late 2012) had an introductory price of $1,699. MacBook Pro (13-inch, 2016, two Thunderbolt ports) $1,499.

iMac (21.5-inch, Mid 2010) $1,199. iMac (21.5-inch, Late 2015) $1,099.

iPhone 4s 16GB (October 2011) - $649 iPhone 7 32GB (September 2016) - $649

Granted, these are USD prices. If you're outside the US, currency exchange rates paint a very different picture.

 

[thisisnotmyname]

It would have been a simple sign of good will, i ended up calling apple support to figure out what happened and after 15 mins with them it let me repurchase my monthly rate. At first Apple support though it was a fraud issue. For people who called in a simple sign of good will would not be an issue, it would be a tax write off at the end for them either way.

Don't give up, you'll get your $2 if you're persistent...

 

[Shirasaki]

"Skyrocketing" prices for Mac and iPhone?
MacBook Pro (Retina 13-inch, Late 2012) had an introductory price of $1,699. MacBook Pro (13-inch, 2016, two Thunderbolt ports) $1,499.

iMac (21.5-inch, Mid 2010) $1,199. iMac (21.5-inch, Late 2015) $1,099.

iPhone 4s 16GB (October 2011) - $649 iPhone 7 32GB (September 2016) - $649

Granted, these are USD prices. If you're outside the US, currency exchange rates paint a very different picture.

Yes. "Skyrocket" puts currency exchange rate flucuations into consideration. Some customers in certain country just pay more for a new Apple product.

 

[lunarworks]

It would have been a simple sign of good will, i ended up calling apple support to figure out what happened and after 15 mins with them it let me repurchase my monthly rate. At first Apple support though it was a fraud issue. For people who called in a simple sign of good will would not be an issue, it would be a tax write off at the end for them either way.

I bet you ask for a free coffee if Starbucks spells your name wrong.

Yes. "Skyrocket" puts currency exchange rate flucuations into consideration. Some customers in certain country just pay more for a new Apple product.

That, and the memory/storage options are set from the factory. You used to be able to buy a base model and inexpensively upgrade it as you needed to, but now you have to buy it at full price from the get go or be limited down the line. So you've gone from a $1600 laptop to a $2600 laptop.

It makes me so angry. I'd give up a millimetre to be able to swap that stuff out.

 

[lazyrighteye]

I'm a 1tb user. Received a message saying my monthly Apple Music Family Plan was not renewing. Huh?
Thought for sure it was spam. Saw the legit Apple address and was confused. Checked my accounts and everything seemed fine. Assumed it was a glitch. Was going to wait and see if I saw any Apple Music issue before contacting. Then 2 days later received the "oops" email.

Odd.

 

[MH01]

Got the email, no big deal. Though I stopped paying my subscription a while ago as the 50GB tier is useless to me , hoping apple updates its tiers soon

200GB is not enough to be honest when you own a number of apple devices and 1TB and up gets expansive per month . I just back up local

 

[JosephAW]

Apple iCloud should come with at least half of the storage on your device. We are paying a luxury tax to get higher capacity so the cloud should come with it.

 

[coolfactor]

Why? It only happened for a few hours. No important files were deleted. Nothing broken. I don't understand why people demand retribution for small things like this. I saw way too many people asking for free months of Netflix a while ago when they had server issues for less than five hours. #1stworldproblems

Yes, it's a scary path this world is going in. People feel increasingly entitled to things because of minor inconveniences. Just imagine a world where we all used Microsoft products....

 

[Shirasaki]

Apple iCloud should come with at least half of the storage on your device. We are paying a luxury tax to get higher capacity so the cloud should come with it.

But hosting 5PB or maybe 10PB disk array ain't go cheap. And all of those costs are covered by customer ourself. Demanding more long term "free" stuff would only putting more burden on ourselves.

 

[pratikindia]

Mistake?

 

[gnasher729]

I'm just happy the 79p UK price for 50GB hasn't been hiked to £1 like everything on the App Store.

Existing subscriptions never go up in price. You bought once for "79p a month", you pay again, but you don't buy again, therefore the price stays the same.

 

[ApfelKuchen]

Apple iCloud should come with at least half of the storage on your device. We are paying a luxury tax to get higher capacity so the cloud should come with it.

This whole "luxury tax" thing gets tiresome. All it really means is, "I'd rather pay a lower price." As with any product, either the price seems fair to you, or it doesn't. Some people will think it's fair, others won't.

The price of factory-installed storage, regardless of manufacturer, is nearly always higher than after-market storage parts. What people conveniently ignore is that there's a cost to adding/reconfiguring storage - the time it takes to shop for it, the time it takes to install it, the time to configure it (if formatting, restoring from backup, etc. is necessary). In other words, you're comparing the parts-only cost of a do-it-yourself project to the "convenience price" of fully-installed and factory-guaranteed capacity. A do-it-yourselfer has the luxury of making that price comparison (and charging themselves zero for the labor - after all, they may consider it to be fun). For anyone else, whether it's a business that has to pay its labor costs, or an individual who would bring their gear to a shop for the service... after market can be more expensive than buying factory-installed.

There's no such thing as a free lunch. You want 500GB of "free" cloud storage to go along with your new 1TB Mac? Expect to have that cost built into the product's price. And for something clearly more costly to the manufacturer, just how long should you be able to use that 500GB of storage at no charge? For as long as you keep the machine running? Or will you happily start paying for it after a certain amount of time passes?

 

[JosephAW]

This whole "luxury tax" thing gets tiresome. All it really means is, "I'd rather pay a lower price." As with any product, either the price seems fair to you, or it doesn't. Some people will think it's fair, others won't.

The price of factory-installed storage, regardless of manufacturer, is nearly always higher than after-market storage parts. What people conveniently ignore is that there's a cost to adding/reconfiguring storage - the time it takes to shop for it, the time it takes to install it, the time to configure it (if formatting, restoring from backup, etc. is necessary). In other words, you're comparing the parts-only cost of a do-it-yourself project to the "convenience price" of fully-installed and factory-guaranteed capacity. A do-it-yourselfer has the luxury of making that price comparison (and charging themselves zero for the labor - after all, they may consider it to be fun). For anyone else, whether it's a business that has to pay its labor costs, or an individual who would bring their gear to a shop for the service... after market can be more expensive than buying factory-installed.

There's no such thing as a free lunch. You want 500GB of "free" cloud storage to go along with your new 1TB Mac? Expect to have that cost built into the product's price. And for something clearly more costly to the manufacturer, just how long should you be able to use that 500GB of storage at no charge? For as long as you keep the machine running? Or will you happily start paying for it after a certain amount of time passes?

The luxury tax is how they charge more for additional storage when in reality it cost the same or possibly cheaper than older ram or one vs two memory chips.